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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
712 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 712 reviews
Verified Customer
June 21, 2023
Brett was very helpful even though a change I had made in what was to be done did not get put in your computer. He straightened it out just fine. what was to be done did not get put in your computer. He straightened it out just fine. More
by SHERWOOD.CASJENS
Employees Worked With
Brett
March 31, 2023
Always great and friendly service advisors as well as excellent technicians that are well trained. excellent technicians that are well trained. More
by CyrusAntares
Employees Worked With
January 18, 2022
Excellent devise fast and very respectable people the best customer service I ever had thank you very much best customer service I ever had thank you very much More
by Marwan aleiwe
September 12, 2021
My 2020 cla got a flat tire just here from Sf Called My 2020 cla got a flat tire just here from Sf Called them to replace my tires they said next availed time to replace a tire is in 3 weeks Not frie My 2020 cla got a flat tire just here from Sf Called them to replace my tires they said next availed time to replace a tire is in 3 weeks Not friendly at all will not recommend them More
by Ali
Employees Worked With
Service had flat tire called them to replace my tire they said the next available time they is in 3 weeks , Sean Roberts
September 04, 2021
My name is Isabel Martínez i just wanna say the service they done to my car is fantastic specially the costumer service in specially Brett you’re the best person on the world you always try to helped me ou they done to my car is fantastic specially the costumer service in specially Brett you’re the best person on the world you always try to helped me out on every detail of my car I really appreciate you More
by Isaabela33
Employees Worked With
August 19, 2021
I brought my car in so they can check navigation and put new gas cap on. Now my car will not work keyfob will not start or open door. Lights stay on even when the engine is off, check engine light is on n new gas cap on. Now my car will not work keyfob will not start or open door. Lights stay on even when the engine is off, check engine light is on now. I had no problem with it until I brought it into the dealership for gas cap and navigation check. Now I have a check engine lights and my car is fu@@ed up. More
by Mikekcn@yahoo.com
Employees Worked With
Service department
August 05, 2021
I really wish I could say one good thing about this experience. Literally not a single positive comment to make. I would be absolutely shocked if this does not end up in litigation. Lies, lies and m experience. Literally not a single positive comment to make. I would be absolutely shocked if this does not end up in litigation. Lies, lies and more lies. No one gives a hoot! Be super duper careful and even if you dot every I and cross every T, I doubt you will come out okay. BTW - Mercedes Corporate office is completely useless and the Roadside Assistance program is beyond worthless, even if you live in a city of 400K+ Bought a brand new AMG and can't even take delivery of it. This site is requiring I fill out a person I dealt with but they are not listed. Cori Criddle and Kirk. I had to fill in someone that had nothing to do with transaction More
by lpoggione
Employees Worked With
