Ken Garff Mercedes-Benz of Salt Lake City

Very caring and they listened to all my concerns. I have a E350. Service has always gone above & beyond. The service manager catered to all my needs! Highly recommend! a E350. Service has always gone above & beyond. The service manager catered to all my needs! Highly recommend! More

Exceptional Service! Dave Bennion procured my dream car and made the entire experience a delight — easy and fun! I highly recommend this great car dealership. and made the entire experience a delight — easy and fun! I highly recommend this great car dealership. More

Trade in went unexpectedly fast!!! Eric was and all the staff were helpful, Professional, and polite. The experience was easy and pleasant. I would rate Everyone I dealt with as a 10. Eric was and all the staff were helpful, Professional, and polite. The experience was easy and pleasant. I would rate Everyone I dealt with as a 10. They were able to get me into the new car I wanted, take my trade in and even drop my payment. The financing was easy and I got a great interest rate. More

Go See Jodi We found a car listed online at this dealership and stopped by to check it out along with other dealerships in the area. We instantly fell in love wit We found a car listed online at this dealership and stopped by to check it out along with other dealerships in the area. We instantly fell in love with Jodi who treated us like an equal, didn’t pressure us, and honestly wanted to make sure this car was a good fit for our family of 5. We actually left to try out other cars in the area and she sent our girls with bottled waters and snacks and promised them hot cocoa when (not if) they returned. :-) It didn’t take long before we found our way back to this dealership and purchased the car. The sales manager and finance guys were also great; making us feel welcome. Jodi kept her promise and literally took care of our girls so they wouldn’t feel bored during the purchase process. I wish every dealership had a salesman like Jodi. More

Informed fast fair They were prepared for my appointment. The terms were discussed prior to getting at the dealership and it was handled just that way. Fast and profess They were prepared for my appointment. The terms were discussed prior to getting at the dealership and it was handled just that way. Fast and professional GREAT EXPERIENCE More

Great Salesman Anthony Clincy is an outstanding salesman. He took his time to work with me and to explain every step of the process. I never felt pressured or rushed Anthony Clincy is an outstanding salesman. He took his time to work with me and to explain every step of the process. I never felt pressured or rushed. More

Poor, expensive, disappointing service department My review is for their service department. Very poor services and disappointing experiences I had there. First, I had some issues with my fuel and MP My review is for their service department. Very poor services and disappointing experiences I had there. First, I had some issues with my fuel and MPG and ask them for a quick check. Without telling me, they put more than 110 Miles on my car which I think they could do the test with less millage or at least they could tell me before that and could ask for my consent. At the same test trip by Mercedes of SLC, a rock chip occurred on my windshield which they repaired and again extended later and they just repaired again. Now I have an ugly repaired rock chip on my windshield which goes back to that long long test trip by Mercedes Benz of SLC. Second, few month later, I had an issue with my engine. Engine light turned on and the high pressure pump failed. I took my car to SLC Mercedes Benz they gave me a loaner car and kept my car for about 3, 4 days. Then they called me that the part is not available and we should order it from Germany, You should bring the loaner back and drive your car with the engine light on since they believe its is not a bad problem. After about 60 days they never followed back and when I call them they keep saying we have not heard anything about that ordered part yet (waiting from January 2018). Once I talked to the same dealership for a recall schedule for November 2017 and they have been supposed to call me back for that which never happened. Comparing with other dealerships like BMW that I've been in touch, I have received worst services, less respect and follow ups and more expensive services. For example if you buy a part from BMW like a door light projector you just need to pay for part but in MB of SLC they ask for part and labor which is sometimes more expensive than just the part. Other example is detail services and so on. More