Ken Garff Mercedes-Benz of Salt Lake City

Service was excellent, service advisor was excellent, courteous, professional, and very easy to work with. courteous, professional, and very easy to work with. More

Person up front was excellent however, I was frustrated that the actual technicians did not obviously look closely as i had service messages still up on my display. I rented a car, turned it back in and that the actual technicians did not obviously look closely as i had service messages still up on my display. I rented a car, turned it back in and got there to get my car and ended up driving off before i had to turn around and waste another half hour to an hour for you guys to figure it out to get the messages off the screen. I had already blown off my whole day to do a simple service on the car. when you service a or b you should make sure all is good before you hand call the client and tell them it is ready to pick up. I had meetings i had to get back to in Park City and that delay was deeply upsetting. More

Dave was a true professional as always, I'm really enjoying my new car! Rossi was a great help as well with all the financing/paperwork and the Mercedes connection. enjoying my new car! Rossi was a great help as well with all the financing/paperwork and the Mercedes connection. More

Dave is very professional and and expert on details relating to my purchase, will seek him out again going forward on my next purchase relating to my purchase, will seek him out again going forward on my next purchase More

The customer service is outstanding, particularly the General Manager and the Finance Manager. Everyone was patient, kind, and answered all my questions. General Manager and the Finance Manager. Everyone was patient, kind, and answered all my questions. More

No issues or problems with the service. The car service assistant was very cordial and helpful. The car service assistant was very cordial and helpful. More

Service was great, din't lack anything. Dallas took care of everything, including the loaner car. I really appreciated this as I needed to get back to work immediately after the appointmen Dallas took care of everything, including the loaner car. I really appreciated this as I needed to get back to work immediately after the appointment. I am working on a very tight schedule. Thank you, Tony, for initially arranging the loaner! Thank you fer a great experience! Andreas Haupt More

Average service continues despite completing their service center remodel. Poor communication between schedulers and service and between service and customer. Said they washed car, windows and vacuume service center remodel. Poor communication between schedulers and service and between service and customer. Said they washed car, windows and vacuumed but it looked like they just ran it thru a wash and didn’t even wipe off spots. Disappointed once again. More

The entire Ken Garff Mercedes-Benz team was awesome! Dillon Jones provided top notch assistance through out the entire car buying experience. What an incredible representative of your company and team Dillon Jones provided top notch assistance through out the entire car buying experience. What an incredible representative of your company and team. I am very happy with my purchase and the opportunity to do business with your team! More

Excellent service with attention to detail. The car was delivered as promised and on time. Harrison was excellent and has earned my trust The car was delivered as promised and on time. Harrison was excellent and has earned my trust More