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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
763 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 763 reviews
Verified Customer
October 03, 2023
I've always had a great experience with Ken Garff Mercedes and all the staff. Spencer is a top notch salesman and very thoughtful to be sure we got the car we wanted. I would highly recommend KGMB t Mercedes and all the staff. Spencer is a top notch salesman and very thoughtful to be sure we got the car we wanted. I would highly recommend KGMB to anyone. More
by DAVEKINDIGIT
Employees Worked With
Spencer
September 29, 2023
My car was scheduled for a routine B service, but your expert resource did not have enough time to complete the work due to other vehicles, so you had to keep my car over the weekend. You need to schedul expert resource did not have enough time to complete the work due to other vehicles, so you had to keep my car over the weekend. You need to schedule expert resources properly. Even a dentist office would not allow something like this to happen. Also, the car wash was terrible - my windows were worse than when I came in. More
by jeff_mcquigg
Employees Worked With
Brett
September 29, 2023
You can never go wrong with Ken Garff dealerships. Our sales person, Kenzie Allred was amazing. She was patient with us and found the perfect suv to fit our needs and surpassed our expectations. First Our sales person, Kenzie Allred was amazing. She was patient with us and found the perfect suv to fit our needs and surpassed our expectations. First class service all the way! More
by lynne.kupfer
Employees Worked With
Kenzie Allred
September 27, 2023
Sales process was quick and positive. The delivery/shipping of the vehicle portion of the sales process (which dealer handled and it appears charged me a premium over what the shipper ch The delivery/shipping of the vehicle portion of the sales process (which dealer handled and it appears charged me a premium over what the shipper charged the dealer), and the communications related to same, was not great. Thus the mixed scores below. More
by MDK
Employees Worked With
Spence Smith; Carson Kraatz
September 25, 2023
Worst customer service ever! !! I don’t understand why it’s so hard for you guys to get it right! I spoke with Dave La course two weeks ago about your Mercedes’ Me connect issu !! I don’t understand why it’s so hard for you guys to get it right! I spoke with Dave La course two weeks ago about your Mercedes’ Me connect issue and he said he would speak to someone at the dealership about it and would get back to me. Two weeks later and nothing. I called him today to see what the result was; bc I never heard back from him. He said the dealership was not going to do anything about it! He told me to call Mercedes USA customer service. I called them and after being put on hold for 24 minutes, then was hung up on the first time, I called the second time and another 15 minutes of being on hold the representative told me that I would have to go through the dealership. They told me that the dealership is responsible for that!!! I called the dealership again and spoke to Bret who seems to be the one in charge for the last 20 years as he says … he said he could not help me with it. Long story short I leased this car; bc it had certain features and now one year in to this lease they are taking one of the features away. Kind of like going to a restaurant and ordering something on the menu and being served excluding one of the items and still being charged the price that was on the menu!! So disappointed in your customer service and this is putting a bad taste in my mouth with your company and the way things have been handled!!! I don’t understand how you can sell a product and then one year later take part of the product away!!! This is bad service and looks bad on not only the sales person but it makes Ken Garff look bad as far as company. Bad presentation!!! If you have any questions or concerns you may contact me at 801-897-9767 Rhonda Holt More
by RONISADEGHI
Employees Worked With
September 24, 2023
I appreciate your service after the sale. Great job Ken Garff Service team. Thanks again, Charles James Cayias Great job Ken Garff Service team. Thanks again, Charles James Cayias More
by charley4
