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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
690 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 690 reviews
Verified Customer
August 13, 2023
Windshield was available but could get an appointment for over month. Finally went to appt and was told 10 hrs into appt they didn’t have a windshield, they had given windshield to another customer. Now hav over month. Finally went to appt and was told 10 hrs into appt they didn’t have a windshield, they had given windshield to another customer. Now have to wait for them to order another one. More
by snowflower1527
Employees Worked With
Brett service advisor
August 12, 2023
Dillon was GREAT! !! He was professional, not pushy, had a great sense of humor, followed up with us several times, and was knowledgeable with the cars and patient wit !! He was professional, not pushy, had a great sense of humor, followed up with us several times, and was knowledgeable with the cars and patient with us explaining everything. More
by jj3952
Employees Worked With
Dillon Jones 5 stars
August 07, 2023
Our experience at Ken Garff Mercedes with Brett Mathison as our service advisor was top notch and exceeded our expectations. We look forward to coming back for our next service! as our service advisor was top notch and exceeded our expectations. We look forward to coming back for our next service! More
by dan@montroseacupuncture.com
Employees Worked With
Brett Mathison
August 03, 2023
Dillon in sales was great and easy going. Met my ridiculous request to purchase by phone and Rossi stayed late and did the paperwork to get it out the door. Thank you again! Met my ridiculous request to purchase by phone and Rossi stayed late and did the paperwork to get it out the door. Thank you again! More
by renee27
Employees Worked With
Dillon Jones
August 03, 2023
The Salt Lake Ken Garff is a Horrible Dealership and the Worst experience buying an Automobile I've ever had! They were slow keeping the Vehicle for a week after I paid for it. They were very dishonest abou Worst experience buying an Automobile I've ever had! They were slow keeping the Vehicle for a week after I paid for it. They were very dishonest about what they fixed as it was a used vehicle, as soon as I took it off the lot the Tire Pressure Sensor told me I had a Flat, the check engine light came on within a few miles of driving it and it had an Oil Leak i wasn't told about as the 1st night I parked it my Driveway had an Oil stain. They fought me constantly in getting these things taken care of and I had to pay $1092 to fix Oil leak. The Salesman was a bit deceptive calling me that another offer was in to take is as is before repairs and I told him to sell it as I want a working Vehicle and WOW a few hours later the sale fell through? The Finance Officer, Rossi, stated that she would take care of this and then just quit answering or returning calls which is when I got Chris, the Used Car Manager involved and he actually helped with the Tire Sensor and then slow rolled the Check Engine Light, even though he admitted that it was supposed to be sent out to fix the Check Engine and once I then called Corporate that was paid for leaving me the Oil Leak to pay for. Their Service Dept is Pathetic as they missed all this along with losing the good Key and giving me one that that didn't work and then telling me there wasn't enough Money in it to just "Give" me a Key that they LOST! First and Last time I'll ever deal with this Company as I've been treated very well by Larry Miller and Karl Malone. More
by tdrice66
Employees Worked With
Gardner, Rossi, Chris
