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Ken Garff Mercedes-Benz of Salt Lake City

Salt Lake City, UT

Overview
Employees
Reviews
Vehicles
4.6
698 Reviews
At Mercedes-Benz of Salt Lake City We Hear You You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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575 South State Street

Salt Lake City, UT

84111

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Showing 698 reviews

October 17, 2023

There great once you get to meet face to face. Willing to go the extra mile. More

by kelvin.doyle31
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dave laccoarce
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October 14, 2023

Love my gle amg 53. Sales person was great. But the service had not been done on the car and was over on the miles. I live 200 miles from dealership and was told they wo More

by RMM0468
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernanda
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Oct 23, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your review. We are sorry to hear that your service visit did not meet expectations. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Dave Bennion, General Manager daveb@kengarff.com

October 13, 2023

Great service all around. Lucky to have this service and showroom option in downtown Salt Lake. More

by DANAPOLLOCK7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Seely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Fifield, Jim Stoddard, Larry Taylor, Joel Turner, Craig Lambourne, Sean Roberts
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October 13, 2023

Jodi, Dillon and Rossi were great to work with. I appreciate there patience and commitment. Thanks! More

by bret5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jodi, Dillon and Rossi
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October 12, 2023

Rude would not return calls not knowledge unwilling to answer questions. Terrible service from beginning to end More

by ErinConley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dallas
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Oct 12, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your review, Erin. We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Dave Bennion, General Manager daveb@kengarff.com

October 11, 2023

Dallas and the rest of the team did a great job and kept me updated throughout More

by samc2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dallas
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October 11, 2023

Jordan took care of all my service concerns and kept me updated on the progress as well. Great customer service and Thank you Jordan. More

by charley4
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jordan Myler
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October 11, 2023

The quality and care was excellent. The use of a loaner made it much easier for a lengthy service More

by DEANBAWDEN
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Sean Roberts
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Oct 12, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

October 09, 2023

Customer service is excellent. I feel comfortable and confident that my car will be taken care. More

by roseywhite5595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
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October 09, 2023

Your service representative, Vivian, always goes above and beyond in taking great care of us. Garff has an excellent reputation for service and customer care. And they always wash my cars!! More

by chuck88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian and Rossi
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Oct 12, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! It is wonderful to hear that Vivian provided you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Take care!

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