Ken Garff Mercedes-Benz of Salt Lake City

I was visiting Salt Lake City and needed service for my car on two separate occasions. The first time, the service rep was not friendly or helpful, something I needed since I was in a new location. On th car on two separate occasions. The first time, the service rep was not friendly or helpful, something I needed since I was in a new location. On the second visit he seemed better. However, I was pleasantly surprised when my car interior was vacuumed, as well as washed, after the service was completed...... a nice treat! More

I’m extremely disappointed in Ken Garff Mercedes. I’m extremely disappointed in Ken Garff Mercedes. First a little history; I’m a Mercedes guy. I bought my first Mercedes 12 years ago at Ken Garff I’m extremely disappointed in Ken Garff Mercedes. First a little history; I’m a Mercedes guy. I bought my first Mercedes 12 years ago at Ken Garff Mercedes in Salt Lake City (one of the absolute worst dealerships you could ever impose upon a car buyer). It was a 300TE 4-Matic. My brother had a 300TD and I fell in love with the car. Since then, I’ve owned an ML320 (still own) an E320 4-Matic Wagon and the current car in question our E500 4-Matic Wagon. I’ve been a mouth piece for Mercedes with all of our wagons and my ML that won’t stop running. Here’s my story; I bought the last wagon used. It had 48k on the clock when we decided to get a few last minute details buttoned up while still under warranty. I brought the car to Ken Garff Mercedes with complaints of the automated CD door not shutting. They looked at it and replaced the door under warranty. My wife got in the car and drove it away. Never checking the door… it was down, life was good, we rarely use the CD player anyway. Fast forward about 1.5 months later. We’re in Yellowstone on vacation with the car. We decide to load a CD. Push the button. Door goes up. Won’t come down. Same problem. I think “no problem, they should still fix this even though the car is now 1k over the warranty period”. Upon further inspection, they misdiagnosed “why” the door was not functioning. The problem was the CD player not the door. I still thought nothing of it. Wrong. They now wanted me to pay for the CD player as the car was now out of warranty. This is where things started to get weird. Do you like the run-around? I got a plain and clear “run-around” Ken Garff stated unequivocally; “You need to talk to Mercedes-Benz Customer Care. They are the ones denying your claim.” I spoke to Mercedes-Benz Customer Care and they stated unequivocally; “You need to talk to Ken Garff Mercedes. They are the ones denying your claim.” Back to “Ken Garff Mercedes” who states it’s Patrick Tam from Mercedes-Benz USA. Furthermore (ready for this car guys?); because I change my own oil and do my own routine maintenance on my vehicles (brakes etc.), I was told the claim would not be granted because “I do not have a good service history with the dealership”. Keep that in mind… big brother is watching your VIN. After 4 days of holding our car hostage they come back to us acting like the “Good Guys” and say. We’ll pay for ½ of the CD player and your bill will be $440.00. More calls to Mercedes-Benz Customer Care. I couldn’t believe my ears. To me this was cut and dry. The car was brought into a Mercedes-Benz dealership while under warranty complaining of the problem. I have the receipts. They know this to be true. It was not fixed properly and they “both” are unwilling to stand behind the problem and simply admit error and fix the problem. Ready for more? I told them to fix the door and I declined to pay for the CD player. They then proceeded to erase all of my previous backordered items that were to be covered under warranty and told me this fine trick “It’s all or nothing. You either take the CD at ½ off and we’ll repair the door for free or it’s full price for everything.” (You know why right? Because they knew it was the CD player all along.) At that point I had the moron service writer print me an estimate to have the car repaired. The new total is now $1,200.00. I have taken all invoices and notes to my attorney. I even have a phone message from Mercedes declining the coverage. Why litigation? I don’t know… I’ve never sued anyone in my life but this is clear cut wrong. A claim was made under warranty and not fixed properly. I was told by both the dealership and Mercedes-Benz Customer Care that because I am not a loyal customer at Ken Garff Mercedes my claim was being declined. Shame on Mercedes-Benz Customer Care. I would say shame on Ken Garff Mercedes but they are beyond moral reprehension. They are simply the worst automobile dealership I’ve “ever” had experience with. More

Amin is always amazing. Excellent, friendly, thorough service. I have been surprised by the lengths to which they go to provide service; no other dealership has ever responded the way they do. Amin has e service. I have been surprised by the lengths to which they go to provide service; no other dealership has ever responded the way they do. Amin has even found problems I did not know I had, and corrected them. I would highly recommend this dealership to anyone. More

We visited Ken Garff Mercedes last weekened to test drive one of their Certified Pre-Owned SUVs. The receptionist was very friendly and smiling so was the sales person, Mr. Mike Fifield. He treated us as the one of their Certified Pre-Owned SUVs. The receptionist was very friendly and smiling so was the sales person, Mr. Mike Fifield. He treated us as their valued clients, he was very knowledgeable about their inventory and answered all our questions so well, he also seemed very honest and sincere. He made our visit very enjoyable. We were very impressed with him and Ken Garff Mercedes. About an hour before we went to Ken Garff, we stopped by Dave Strong Porsche to test drive a Porsche Cayenne S. We wanted to compare the Cayenne to Mercedes Benz ML-class. The sales guy we had there who had a very thick foreign accent was very arrogant, and not friendly at all. That helped us to scratch "porsche" off our list. We did not feel comfortable shopping at Dave Strong Porsche even if we loved the Cayenne S over Mercedes Benz ML-class. We are definitely going back to Ken Garff and buy our new Mercedes from Mr. Fifield very soon! We strongly recommend Ken Garff Mercedes and Mr. Michael Fifield. If you are hoping to have a very fun car shopping experience, visit Ken Garff Mercedes and ask for Mr. Fifield. You will never be sorry! :) More

tired to charge me twice for something I was already paying for. I will go back but I have a relatively low confidence level so far. I have had several Mercedes over the years and have seen their servic paying for. I will go back but I have a relatively low confidence level so far. I have had several Mercedes over the years and have seen their service go from very goo to very bad over the last few years. More

Took care of a long tem problem thanks!! More

They really care and are always trying to be better. Customer is #1 Customer is #1 More

Get to know the people their, it pays off in the long run.<br><br>Long term customers get the best treatment.<br><br> run.<br><br>Long term customers get the best treatment.<br><br> More