Ken Garff Mercedes-Benz of Salt Lake City

Service was to expensive and issues with the car was not fixed. Plastic shield came off on the drive home. fixed. Plastic shield came off on the drive home. More

I like to work with ken garf, because I had such a good experience with Brett when buying a car that it carries over into maintenance also. experience with Brett when buying a car that it carries over into maintenance also. More

Wonderful! The waiting room is a great place to wait for your car to be serviced. The service department is good about keeping you informed on how the service i The waiting room is a great place to wait for your car to be serviced. The service department is good about keeping you informed on how the service is going. More

Great customer service. We were offered a loaner because of parts having to be ordered. We were offered a loaner because of parts having to be ordered. More

Great service. Friendly staff. Clean waiting area. Kept abreast of progress on service. No pressure to add services. Friendly staff. Clean waiting area. Kept abreast of progress on service. No pressure to add services. More

Everything was resolved quickly. Great service. Would highly recommend them for sales and service on Mercedes vehicles. Great service. Would highly recommend them for sales and service on Mercedes vehicles. More

The service department did a good job, but my overall experience at your dealership has been consistently below my expectations. I was told to call my sales person when I scheduled my first service, whi experience at your dealership has been consistently below my expectations. I was told to call my sales person when I scheduled my first service, which I did. He confirmed my appointment and scheduled work for 2/1 via email. When I got there, the service department had nothing scheduled by him. They were great to fit me in, but the coordination was extremely frustrating. This is my first time as a Mercedes owner. I have owned Audis for years and was used to my service experience at Strong Audi. Here is where they deliver a better experience: You are greeted quickly and typically have a service reminder email sent prior to the appointment There is coffee, water, snacks available with a great seating area if you need to wait. My car was washed each time I took my car to the dealership, with an interior vacuum each time. Your service department did not offer any kind of transportation to me to return to get my car, even though I used it when I dropped it off. At Audi, I was always given the option of a loaner or a ride back. At the end of each service at Audi, I received a video and summary of the work completed. I love my car. But my experience at your dealership has not been good. Your service representatives are good and professional, but each time I have been there I have left with a negative feeling. If I were to purchase another Mercedes, I will likely select a different dealership. More

Kyle, Denice, Toni and Arleigh are True to the ethos of Mercedes Benz. Superior care for the customer, Superior Knowledge of the product, Superior Expertise in Tradecraft. Truly a Traditional Mecedes Expe Mercedes Benz. Superior care for the customer, Superior Knowledge of the product, Superior Expertise in Tradecraft. Truly a Traditional Mecedes Experience Everytime and Surprisingly not much more expensive than lesser brands service cost! More

Dillon was a pleasure to work with. He was low pressure and easy to work with. He was low pressure and easy to work with. More

My windshield has a scratch right in my eye line and there are two scratches on my back window, none of which were there previously there are two scratches on my back window, none of which were there previously More