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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
698 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 698 reviews
March 01, 2024
The dealership is overpriced, but the service is good. Vivian at the front desk is very helpful. Vivian at the front desk is very helpful. More
by KATIEBTATTON
Verified CustomerEmployees Worked With
February 29, 2024
Garret the service advisory is great as well as Darren one of the technicians that performed the work one of the technicians that performed the work More
by iamsmittycg
February 29, 2024
Eric was great - very patient as we kept changing our minds and low pressure. We are very happy with our new car. minds and low pressure. We are very happy with our new car. More
by Sherijacobs
February 29, 2024
Braiden take care very good service,much better than last year and I love new dealer also,look very nice. year and I love new dealer also,look very nice. More
by chiensuzuka
Employees Worked With
February 29, 2024
Vivian did a great job updating me regarding my service during my visit. Very pleased. during my visit. Very pleased. More
by JENNIFERROBYNWILLIAMS
Employees Worked With
February 28, 2024
Vivian is always extremely helpful and made sure to get me in for my service where I live 3 hours away she got everything done same day me in for my service where I live 3 hours away she got everything done same day More
by AHATCH1213
Employees Worked With
February 27, 2024
I appreciate Vivian fitting in my car on short notice to allow me to enjoy my ski week in Salt Lake City. After a short conversation with the tech who serviced my car I gained the information I needed to ma allow me to enjoy my ski week in Salt Lake City. After a short conversation with the tech who serviced my car I gained the information I needed to make an informed decision in response to the check engine light that came on during my drive from California. More
by Steve
Employees Worked With
February 27, 2024
We have been loyal clients for years - have spent thousands a day thousands of $. We will not be back...ever. thousands a day thousands of $. We will not be back...ever. More
by cyrusdevere
February 27, 2024
My engagement with both Eric and Carson were open, honest, and efficient. I appreciated their straightforward approach and how they responded to my questions and requests. honest, and efficient. I appreciated their straightforward approach and how they responded to my questions and requests. More
by dave@cookerdog.com
February 26, 2024
My service experience not only didn't exceed expectations, but it didn't meet my lowest expectations. My experience was far below what I would expect as even regular customer service. You had my expectations, but it didn't meet my lowest expectations. My experience was far below what I would expect as even regular customer service. You had my car for 5 days and were unable to correctly diagnose the problem even with diagnostic paperwork from another mercedes dealership. On day 5 of having my car, I was told the noise I was hearing was my breaks and my bumper. This diagnosis was given with gross negligence of service and due diligence. I was also told the bumper was loose because the splash guard was missing! Your defensiveness and abrasive conduct/communication not only interfered with the issue being resolved but also left me feeling unheard and frustrated. When I came into your office to resolve the issue in person, I was put in the waiting room until you left for the day, seemingly running away from the problem and any potential resolution. The worst part was when I came to approach you about how long my wait time was and my concern you were going to leave, I walked in on you talking negatively to the other employees calling me a 'psychopath'. I've addressed some of these issues with Angela and plan to continue to work with her to address and resolve all of these flagrant problems with my experience and the customer service at Mercedes-Benz of Salt Lake City. More
by AGATHERUM
