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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
698 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 698 reviews
March 21, 2024
Very rude and he supported a lier sales man I called him to help me because his sales man lied to me when I purchased a Mercedes GLE . He Told me there's nothing I can do for you and call the coustmer serv to help me because his sales man lied to me when I purchased a Mercedes GLE . He Told me there's nothing I can do for you and call the coustmer services to help you . Plus all the used cars at Mercedes salt lake location are so over priced. Be careful guys . Don't trust them . And do some compare between Mercedes salt lake dealer ship and other dealers and you will see how over priced fo there used cars More
by AHMED
March 21, 2024
Great customer service. They always do a great job and are very professional. I appreciate that they are always available. They always do a great job and are very professional. I appreciate that they are always available. More
by penajh
Verified CustomerEmployees Worked With
March 21, 2024
Good communication with Vivian throughout the repair process. Loaner vehicle was helpful and appreciated. Well done! process. Loaner vehicle was helpful and appreciated. Well done! More
by REESPETE
Employees Worked With
March 18, 2024
Efficient service the day I came in. Woman that helped me was very courteous and kind Woman that helped me was very courteous and kind More
by LASI
Employees Worked With
March 16, 2024
Eric was a pleasure to work with. He answered all of our questions about the car and payment options, and handled the negotiation with courtesy, candor, and respect. He answered all of our questions about the car and payment options, and handled the negotiation with courtesy, candor, and respect. More
by dave@cookerdog.com
March 15, 2024
The service representative did a great job explaining how long the service would take and called me when the car was ready for pickup. They washed and vacuumed the car and it looked great. long the service would take and called me when the car was ready for pickup. They washed and vacuumed the car and it looked great. More
by MBSHORTGAME
March 15, 2024
Great service awesome staff. They take excellent care of there customers and go the extra miles. They take excellent care of there customers and go the extra miles. More
by CMANTAS0
March 13, 2024
I have owned Mercedes for almost 30 years. I am new to the area. This was my initial and last visit to your dealership. Terribly impersonal (except for the cashier). I was called minutes after I am new to the area. This was my initial and last visit to your dealership. Terribly impersonal (except for the cashier). I was called minutes after dropping the vehicle off for a headlight issue informing me that the assembly needed to be replaced at an estimated and ridiculous cost of @$4800. The quickness of the call indicated that no real analyses of the issues were performed. I received no explanation as why the entire assembly had to be replaced and no written estimate. What I did receive were 3 videos of the tech examining the tires and brakes on the driver side -why? I have no idea. But nothing on the issue that I brought it in for. For this I was charged $140? More
by billheffernan
Employees Worked With
