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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
698 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 698 reviews
April 12, 2024
Mercedes-Benz of Salt Lake City is the best Mercedes dealership around. They treat me so well and I recommend them to everybody. I look forward to buying another car from them soon dealership around. They treat me so well and I recommend them to everybody. I look forward to buying another car from them soon More
by TREVOROLCH
Verified Customer
April 12, 2024
I love my used 2023 Yukon. I drove to SLC from New Mexico to pick up the vehicle. When I arrived to pick up my vehicle I was told there was only one key FOB but they would try I drove to SLC from New Mexico to pick up the vehicle. When I arrived to pick up my vehicle I was told there was only one key FOB but they would try to get the second FOB from the previous owner. Several weeks later and after a few attempts to get the second FOB from this dealership my salesman no longer reply's to my requests. So, I have to go to a GMC dealer next week and purchase a second FOB and get it configured. More
by sapierro_2
April 11, 2024
The car was neither washed nor the tire dressing was put on like it was stated on the receipt. on like it was stated on the receipt. More
by tonyzhangji
Employees Worked With
April 10, 2024
I went to Ken Garff Mercedes-Benz of Salt Lake City for summer tires swap, my service advisor Cameron was very knowledgeable and helpful throughout the process. summer tires swap, my service advisor Cameron was very knowledgeable and helpful throughout the process. More
by OLDIBY2000
Employees Worked With
April 08, 2024
Considering my past experience with Ken Garff, this recent experience was exceptional. The Service Advisor, Braiden, was professional, addressed all of my questions and concerns and followed up prompt recent experience was exceptional. The Service Advisor, Braiden, was professional, addressed all of my questions and concerns and followed up promptly. In additional, Toni has made my experience that much better. She has listened to my frustrations and handled my issues extremely well. The service department has made significant improvements in customer service and timely service. More
by rob_bennett
Employees Worked With
April 06, 2024
You have done a very good job so far. I hope next time to be the same quality of work. I hope next time to be the same quality of work. More
by M_shataf
April 06, 2024
Vivian was very helpful and professional. She was extremely knowledgeable and courteous. I would recommend Ken garff 21 looking for a Mercedes She was extremely knowledgeable and courteous. I would recommend Ken garff 21 looking for a Mercedes More
by dcogzz
Employees Worked With
April 06, 2024
Braiden did a fabulous job of arranging transportation and keeping us updated on our vehicle…..we are very happy with your service department and keeping us updated on our vehicle…..we are very happy with your service department More
by 106736
Employees Worked With
April 06, 2024
Loved working with Ella Rose she was so amazing and made the experience so easy. Second car we have bought there in 3 years. Their customer service was great. the experience so easy. Second car we have bought there in 3 years. Their customer service was great. More
by RAN.DAN
