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Ken Garff Mercedes-Benz of Salt Lake City

Salt Lake City, UT

Overview
Employees
Reviews
Vehicles
4.6
467 Reviews
At Mercedes-Benz of Salt Lake City We Hear You You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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575 South State Street

Salt Lake City, UT

84111

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Showing 467 reviews

July 19, 2023

David, our sales consultant, was very responsive, professional, and competent. He went the extra mile to pick me up from the airport. Unfortunately, our paperwork was completed incorrectly by the "of More

by VC
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Laccoarce; Carson Kratz
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Jul 24, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Hello VC, Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our dealership, and we are sorry to hear that your experience did not meet that expectation. We are currently evaluating the circumstances regarding your review. In the meantime please feel free to contact us directly using the information below. Thank you. Dave Bennion, General Manager daveb@kengarff.com

Jul 24, 2023 -

VC responded

Thank you for your response.

Helpful
July 16, 2023

Efficient, professional, timely and in keeping with you promise,”We hear you”. New facilities are nice. More

by EJMANDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave, Veronica
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Jul 20, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

Helpful
July 16, 2023

Eric and Rossi were great to work with. My wife is over the moon with her new car! More

by andrewwatkins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Ameral
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Jul 20, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

Helpful
July 16, 2023

Brett is a great service advisor Had a great experience Would recommend highly to anyone More

by FAIZI.SIDDIQI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett
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Helpful
July 13, 2023

Jodi continues to be an extremely knowledgeable and effective sales person. She knows the vehicles as well as how to best assist the customer and her follow through is exceptional. More

by wasatchmidwife
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jodi
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Helpful
July 13, 2023

Veronica went the extra mile to listen to my concerns and implement an action plan to satisfy my needs. More

by EJMANDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m
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Jul 13, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

Helpful
July 13, 2023

The service technicians and advisor, Jordan Myler were awesome with my car. They worked diligently to ensure that it was fixed before I took it home and were always keeping me informed on the status of it More

by JULIEV0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Myler, Mickey Dailey
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Jul 13, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

Helpful
July 13, 2023

Honestly, I'm so glad I went back to Mercedes of SLC, not only for my vehicle but for the experience. From Eric, my sales person to Brett and Amanda in service. It's always seamless, professional, friendly, More

by Mike C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review, Mike! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you.

Helpful
July 12, 2023

Service was great, Amanda was very helpful but price increases by 40% is bit to much compared to last time!!! More

by ladbublik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Turner, Craig Lambourne, Sean Roberts
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Helpful
July 12, 2023

The process was easy and painless with no pressure sales feeling. Dillon was a great salesperson. More

by rjedwards0218
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dillon, Clayton
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Jul 13, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

Helpful
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