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Ken Garff Mercedes-Benz of Salt Lake City

Salt Lake City, UT

4.6
698 Reviews
At Mercedes-Benz of Salt Lake City We Hear You You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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575 South State Street

Salt Lake City, UT

84111

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Showing 698 reviews

April 17, 2024

The service was very and much quicker than expected. The whole process was very simple. More

by ddmccoy58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

April 16, 2024

The service on the engine and fixing the door lock was wonderful ~ they get 5 stars. However, I also paid $350 to receive a "complete" detailing of my car. It is because of this service that I gave you o More

by tnz4ever
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cameron Telford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to hear that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Dave Bennion, General Manager daveb@kengarff.com

April 15, 2024

My scheduled appointment went exactly as expected. The contact person was professional & kind. She assisted me throughout. More

by Maeusel41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Amaral
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenzie Allred
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

April 15, 2024

Service advisor Garret was very helpful in getting car repairs done to reduce my anxiety about car not being at the best I am usesd to since 2017. Thanks More

by VABIDWAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret
Apr 19, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

April 14, 2024

There were 3 people available when I arrived but no one said anything to me and I was just waiting for them to call me… finally one guy came back from outside and called one of them to service me. Maybe I More

by mandy
Service Communication
Recommend Dealer
No
Employees Worked With
Cameron Telford
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for taking the time to share your experience, Mandy. We want all of our customers to be happy with their time spent at our dealership, and we are sorry to hear that your experience did not meet that expectation. We are currently evaluating the circumstances regarding your review. In the meantime please feel free to contact us directly using the information below. Dave Bennion, General Manager daveb@kengarff.com

April 14, 2024

Vivian was so helpful and communicated to me during the whole process which was imperative in my situation where the service on my car did not go as planned. Had she not been so helpful and willing to be o More

by Kv625_sisal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We're glad to hear that Vivian provided you with the excellent experience we strive to provide all our customers. Please feel free to reach out if you need anything else. Take care!

April 14, 2024

As a automotive repair shop owner and ASE certified mechanic for the past 18 years, it was hard for me to have to take my wife's mercedez to another shop for repairs. We have a warranty on the car but More

by Mike G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vivian Montes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review, Mike. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Dave Bennion, General Manager daveb@kengarff.com

April 14, 2024

As usual, it was a good experience! And a year later, I still love my car More

by lainekelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Telford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

April 13, 2024

We’re prompt and efficient with our service. Garrett did a great job and had it done when expected More

by dustin.mckay.0908
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett
Apr 19, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

April 12, 2024

Vivian was very thorough, helpful and professional as she helped me with the service of my car on my recent visit to Garff Mercedes. More

by lisakpaulsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

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