Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
698 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 698 reviews
May 16, 2024
Failed to call me with updates. Lied about how long it would take just to get me in. I was clear about needing my car for a trip the following day. She should have scheduled me for Lied about how long it would take just to get me in. I was clear about needing my car for a trip the following day. She should have scheduled me for later. I also got hung up on multiple times while my car was there. It was a very uneasy feeling. Treated me with extreme disrespect all around. More
by SandiGallagher
Verified Customer
May 15, 2024
In spite of the fact that I showed up 20 minutes before closing on a Friday night, the staff welcomed me and treated me with nothing but kindness. They even stayed late to take me on a test drive and take closing on a Friday night, the staff welcomed me and treated me with nothing but kindness. They even stayed late to take me on a test drive and take care of all of the paperwork for my new car. I have never had such a positive experience with a car dealership. More
by lroberts
May 15, 2024
Overall, the service department has been a pleasure to deal with. With the exception of a problem with the headlight alignment that probably took longer to get resolved than it should have, my experiences deal with. With the exception of a problem with the headlight alignment that probably took longer to get resolved than it should have, my experiences have been wonderful. The service lounge is very comfortable and well stocked with goodies. The work gets done quickly. Staff is friendly and professional. More
by semosancus66
May 15, 2024
I took my newish car in for a Recall visit. Everything went quickly, I was very pleased. Everything went quickly, I was very pleased. More
by lizhydeolson
Employees Worked With
May 14, 2024
Dillon is the best give him a raise. The car kicks xxx. I’m loving it The car kicks xxx. I’m loving it More
by JJ
Employees Worked With
May 12, 2024
As always the service and support at Ken Garff Mercedes is second to none. Always a customer, always a friend. is second to none. Always a customer, always a friend. More
by Domn8
May 12, 2024
The service was great! Braiden was very helpful and addressed all our needs in a very kind way! We received our car on time and they washed it before we picked it up. Thank Braiden was very helpful and addressed all our needs in a very kind way! We received our car on time and they washed it before we picked it up. Thank you! More
by MAISAGOMEZ
Employees Worked With
May 11, 2024
Dillon was AWESOME! Everyone at the dealership was welcoming for my family and I as well. They had our best interest for our purchase and made the time enjoyable as well Everyone at the dealership was welcoming for my family and I as well. They had our best interest for our purchase and made the time enjoyable as well! More
by LIONELRICE42
Employees Worked With
May 10, 2024
Things have improved immensely since my last visit. I was given a loaner car for my 3 hour wait time. Star went above and beyond to help with my concerns. I was given a loaner car for my 3 hour wait time. Star went above and beyond to help with my concerns. More
by COOKINSTEW
Employees Worked With
May 10, 2024
Vivian was great and the work was done quickly. Very appreciated! Again, Vivian was fantastic. Very appreciated! Again, Vivian was fantastic. More
by Amy Betancourt
Employees Worked With
