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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
698 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 698 reviews
December 18, 2024
Garrett was our service advisor and he was always keeping me updated on the repair. He is very knowledgeable and very accommodating. From now on whenever I need my vehicle repaired I will request Garrett. me updated on the repair. He is very knowledgeable and very accommodating. From now on whenever I need my vehicle repaired I will request Garrett. Garrett makes my life a lot more pleasurable when I have to take my car in for repairs. Garrett deserves a five star rating as he is the best. Ken Garff Mercedes is very lucky to have him at their dealership. More
by vickyeogden7
Verified CustomerEmployees Worked With
December 14, 2024
Top-notch dealer that makes customer satisfaction a priority. I love my cars (2) and I love the way I've been treated by the dealer. priority. I love my cars (2) and I love the way I've been treated by the dealer. More
by corystrupp
December 14, 2024
Great customer service Detailed training was excellent Good follow up & preparation Dillon is a good listener Good follow up & preparation Dillon is a good listener More
by richard@monsen.com
Employees Worked With
December 13, 2024
Service did a wonderful job with our C300 and parts came through beautifully with coordinating directly with us regarding the winter mats. through beautifully with coordinating directly with us regarding the winter mats. More
by mfratianni86
December 11, 2024
Lisa was very knowledgeable and through and helped me find the perfect car for me. She did her very best! find the perfect car for me. She did her very best! More
by WPFREEBIRD02
Employees Worked With
December 11, 2024
Worst purchase experience in the over 200 cars I've purchased in my lifetime. I flew from out of state to pick up my vehicle and the paperwork as they promised only to find out they sent the title to purchased in my lifetime. I flew from out of state to pick up my vehicle and the paperwork as they promised only to find out they sent the title to the CA DMV. That led to the CA nightmare of getting it registered. If that wasn't bad enough, they delivered the vehicle (Mercedes) with a broken AC dash vent, the driver's side control for the passenger window was completely broken, and worst of all the braking system was an accident waiting to happen. According to the documents they provided me, the brakes had previously been inspected yet they were dangerously faulty as we found out when I got back to CA and immediately took it to a lock MB Dealer. The repairs came to $6,200! Thank you MB corporate for standing behind your product. Shame on Ken Gaarf MB for such poor performance. I could go on about my experience but it just gets me aggravated. More
by pbsaz
December 06, 2024
Eric was very helpful and knew his product extremely well. He helped us set up the vehicle and our Mercedes me apps. I was very pleased with our experience. well. He helped us set up the vehicle and our Mercedes me apps. I was very pleased with our experience. More
by RH.MILLER
Employees Worked With
December 06, 2024
The communication was excellent. Even on his day off he was able to keep me posted that’s a 100/10 Even on his day off he was able to keep me posted that’s a 100/10 More
by felix.jenny
Employees Worked With
December 05, 2024
Excellent and Professional interactions during the entire transaction. The facility was easy to navigate and comfortable. transaction. The facility was easy to navigate and comfortable. More
by bspeth5
Employees Worked With
December 05, 2024
THANK YOU FOR ALL YOUR HELP PARTS DEPARTMENT YOU GUYS' ROCK AT GETTING ME MY PARTS ROCK AT GETTING ME MY PARTS More
by fpridgen
