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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
698 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 698 reviews
June 02, 2024
They charge way too much for the services they provide. , they up sell too hard , they up sell too hard More
by gladen
Verified Customer
June 02, 2024
I would buy from them anytime when need another car,the service was great and it didn’t take long. service was great and it didn’t take long. More
by janice.walker1
Employees Worked With
June 02, 2024
Very professional and very knowledgeable . Made my day by just being very informative with my vehicle. Thanks Made my day by just being very informative with my vehicle. Thanks More
by juantica_645
Employees Worked With
June 01, 2024
Great communication everything was done on time, Absolutely satisfied with my experience. The car runs great!! Absolutely satisfied with my experience. The car runs great!! More
by k10
Employees Worked With
June 01, 2024
This is the second time I’ve bought a car through Ken Garth Mercedes in Salt Lake City. I can’t tell you how happy I am with their team. Eric, the sales person is so knowledgeable and dropped everything Garth Mercedes in Salt Lake City. I can’t tell you how happy I am with their team. Eric, the sales person is so knowledgeable and dropped everything to get us in. My car was totaled and I had a new car within days. Mercedes really saved my life. Carson the finance guy was able to get me the best interest rate by shopping the different credit unions. So thankful!!!! More
by KARENMHANSEN
May 31, 2024
Everything was done just right as per what I requested and was done on a timely basis and was done on a timely basis More
by SUDHIR0
Employees Worked With
May 31, 2024
Service exceeded expectations, thank you for attention to detail and prompt communications, always expect the best from Ken Garff! detail and prompt communications, always expect the best from Ken Garff! More
by Karalyn.vanleggelo
May 31, 2024
Couldn’t figure out a simple problem - spent four days, $2,700 and three visits on maintenance and repair and still had the problem. Finally (third visit) diagnosed and fixed the problem covered by warrant $2,700 and three visits on maintenance and repair and still had the problem. Finally (third visit) diagnosed and fixed the problem covered by warranty. On pick up the manager Angela claimed that I damaged to loaner vehicle and that I lied about it… super offensive. More
by JOHN.DAHLSTROM
Employees Worked With
Other Employees :
Angela Heaps is terrible at customer service!!!
May 30, 2024
I am extremely impressed by the professionalism and extraordinary courtesies of Alan Satterfield and Carson Kraatz of Ken Garff / Mercedes Benz of Salt Lake City. I look forward to working with them in extraordinary courtesies of Alan Satterfield and Carson Kraatz of Ken Garff / Mercedes Benz of Salt Lake City. I look forward to working with them in the future. More
by cjohnson73
Employees Worked With
Alan Satterfield
May 30, 2024
I bought a used 2023 BMWX3. When I got it home I noticed the following: 1) missing a floor mat in passenger row 2) the inside of the car was dirty, stain on passenger seat, i When I got it home I noticed the following: 1) missing a floor mat in passenger row 2) the inside of the car was dirty, stain on passenger seat, inside handles dirty, windows had a film on them, hard water stains on whole car. This is disappointing as I bought a BMW at a Mercedes dealership. I guess I expect the vehicle to be at least clean! More
by lesia
Employees Worked With
