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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
698 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 698 reviews
June 17, 2024
The customer service at this dealership is amazing! Our salesman was so accommodating and helpful during the purchase of our vehicle. Our salesman was so accommodating and helpful during the purchase of our vehicle. More
by DKNOVAK
Verified CustomerEmployees Worked With
June 16, 2024
Braiden was helpful and ensured I was briefed during every step of my service. I enjoyed my visit. every step of my service. I enjoyed my visit. More
by Peter
Employees Worked With
June 16, 2024
This dealership surpassed my expectations. I was not sure what was causing the noise under my car and they solved it completely. Vivian made the process very simple. I told her the items th I was not sure what was causing the noise under my car and they solved it completely. Vivian made the process very simple. I told her the items that may need work and they looked at each one. I liked that they didn’t perform service on the things that I questioned that didn’t need work, such as a tire rotation. They didn’t take money just for the sake of it. Appreciated the communication and integrity. More
by michael.rolls
Employees Worked With
June 15, 2024
Always a pleasure doing business here. Management is the best I've ever experienced. It's why I keep coming back. Management is the best I've ever experienced. It's why I keep coming back. More
by WILLLAUF
June 15, 2024
Gardner was fantastic in taking us through the process in getting into our 2024 GLE 450e. The dealerships willingness to understand what customer service means sets them apart. getting into our 2024 GLE 450e. The dealerships willingness to understand what customer service means sets them apart. More
by knight14932
June 15, 2024
Always a great experience; no wait times, Braiden was very helpful and stayed in touch to keep me informed of the process. Car was perfect and cleaned upon pick up! very helpful and stayed in touch to keep me informed of the process. Car was perfect and cleaned upon pick up! More
by MISS.ANDREAMROTA
June 13, 2024
Good experience all the way around. Very helpful and great communication! They took care of everything. I would most definitely go here again in the future! Very helpful and great communication! They took care of everything. I would most definitely go here again in the future! More
by juhl922
June 11, 2024
Thanks so much for take care my car and I’ll be back soon for you guys for you guys More
by AZPILCUETAWAI
Employees Worked With
June 11, 2024
I needed to get my 2022 S580 tested for emissions as the Utah software at “on the spot” would not connect. Garrett got it done without an appointment scheduled, also solved a new recall service needed, and Utah software at “on the spot” would not connect. Garrett got it done without an appointment scheduled, also solved a new recall service needed, and hand walked it though so that I could make an important business meeting. Very much appreciated the great personal service More
by LPHASSEY
Employees Worked With
