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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
698 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 698 reviews
June 28, 2024
EXCELLENT customer service and Mercedes SUV repair and servicing. I cannot say enough about the dedicated care and attention by your team to get my vehicle in great condition for a very long roadtrip - t servicing. I cannot say enough about the dedicated care and attention by your team to get my vehicle in great condition for a very long roadtrip - thank you! More
by Nicole
Verified Customer
June 27, 2024
Moved service of our car here after repeated issues with the selling dealer. They have been responsive and great to work with the selling dealer. They have been responsive and great to work with More
by Ron
June 26, 2024
Ken Garff did its usual great job, the service manager keep us informed and checked us out quickly when we were done. keep us informed and checked us out quickly when we were done. More
by gar1027slc
Employees Worked With
June 25, 2024
Excellent service provided by Cameron Telford is one of the many reasons why I will choose Mercedes Benz SLC, but more importantly why I will remain loyal to the brand. Mercedes Benz is always committed to the many reasons why I will choose Mercedes Benz SLC, but more importantly why I will remain loyal to the brand. Mercedes Benz is always committed to professional and superb customer service and that was absolutely reflected in Cameron's approach. He emobodies what it means to put the customer first. It truly was a white-glove experience. More
by Mike C
Employees Worked With
June 24, 2024
Dave's personalized attention provided details to individualize my buying experience. He was transparent about cost and has a great depth of knowledge. Follow-up care and personalized contact for at- individualize my buying experience. He was transparent about cost and has a great depth of knowledge. Follow-up care and personalized contact for at-home questions about my new car invited a trusted relationship for future purchases. Another salesman, finance, their state-of-the-art service department, and the sales manager provided exceptional supporting service. The customer service experience provided by this dealership is top-shelf. More
by loripantuso
June 24, 2024
The welcoming professionalism and the excellent service is outstandingly commendable. My service technician, Braiden, is especially appreciated as he assisted me wonderfully and intelligently by clearly de is outstandingly commendable. My service technician, Braiden, is especially appreciated as he assisted me wonderfully and intelligently by clearly describing and explaining every step needed to keep my treasured Mercedes in tip-top shape. I have been a loyal M-B driver since my first, a white-body-grey top 230S, in 1965. More
by texasfurclan
Employees Worked With
June 24, 2024
The facility was clean, the staff I worked with very friendly and I had an overall very pleasant experience. friendly and I had an overall very pleasant experience. More
by sierra.miller1983
June 22, 2024
Eric was amazing . My husband and I were very happy and impressed with his knowledge and great customer service. My husband and I were very happy and impressed with his knowledge and great customer service. More
by jdbuchi
Employees Worked With
June 22, 2024
EXCELLENT customer service! ! Best car buying experience I've ever had! Would recommend this dealership to everyone I know! Thank you Dave and Miles! ! Best car buying experience I've ever had! Would recommend this dealership to everyone I know! Thank you Dave and Miles! More
by Angie
June 21, 2024
Able to accommodate changing schedule to get me in and out earlier than appt. Shows top level customer care. out earlier than appt. Shows top level customer care. More
by liz.close
Employees Worked With
