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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
698 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 698 reviews
July 12, 2024
1st review that I can not recommend in 15 yrs of using them whole heartedly. Service or management since Robert Garff passed away seems to have declined IMHO. I needed my SUV to leave town for an emergenc them whole heartedly. Service or management since Robert Garff passed away seems to have declined IMHO. I needed my SUV to leave town for an emergency but needed it fixed 1st. My service guy said no problem. He said they'd have it about 2 days. Then when he called to say it would be the following Monday I said ok but if longer than that I needed a loaner. He told me I could get a loaner Monday eve if it still wasn't going to be done. It was done and they did not provide me with a loaner. I had to pay a transporter to handle the emergency for just under $1000 more on top of the vehicle repairs. They take care of warranty cars owners with a needed loaner but not so much loyal customers that no longer have a warranty vehicle and need the same. I believe they missed the fact that I was talking of buying from them again. I am now reassessing that thought. Final thought my service guy became ill and the girl who took his client was rude and not at all helpful. Toni who over the years has been a pleasure every time was different this time and not at all helpful. I believe that management is behind this very negative change. More
by pm6
Verified Customer
July 11, 2024
I always enjoy the service I receive, I get the best loaners and the best treatment. Braiden and all the techs are the best. loaners and the best treatment. Braiden and all the techs are the best. More
by iamsmittycg
July 11, 2024
Great people and service. I will be back for sure. Thank you for everything and great service. Thank you. I will be back for sure. Thank you for everything and great service. Thank you. More
by zdenek
Employees Worked With
July 11, 2024
Vivian went out of her way to take good care of me. It made the experience that much better. I recommend MB of SLC highly. It made the experience that much better. I recommend MB of SLC highly. More
by Jack Koson
Employees Worked With
July 10, 2024
The process was easy, Spence and Rossi are the best! They both made us feel like we want to come back. They both made us feel like we want to come back. More
by vickyeogden7
Employees Worked With
July 10, 2024
Very knowledgeable friendly and courteous. Listened to my wants and desires and delivered in a timeless and customer first manner. Listened to my wants and desires and delivered in a timeless and customer first manner. More
by dcrandall52
Employees Worked With
July 10, 2024
Ken Garff Mercedes Was quick in getting my coupe fixed. They went over and above to find and fix additional problems. Good job! They went over and above to find and fix additional problems. Good job! More
by gerrykimery
Employees Worked With
July 07, 2024
JUSTIN and BRAIDEN were both professional and EXTREMELY EXCEPTIONAL in everything that they were involved with!!!! EXCEPTIONAL in everything that they were involved with!!!! More
by xavonne
Employees Worked With
Other Employees :
JUSTIN my PHENOMENAL mechanic on BOTH vehicles
July 07, 2024
It was a great experience. Their refreshments were clutch while waiting for them to accomplish superior work. Chuck Norris once won a game of connect 4 in 3 moves. Braiden did Their refreshments were clutch while waiting for them to accomplish superior work. Chuck Norris once won a game of connect 4 in 3 moves. Braiden did it in 2. More
by microger
Employees Worked With
July 06, 2024
We sent a text to the dealership and were assisted by Gardner, he was knowledgeable, professional and very helpful. Gardner, he was knowledgeable, professional and very helpful. More
by bobaritos
Employees Worked With
