Ken Garff Mercedes-Benz of Salt Lake City

Dave Bennion is the best! I will never go to another dealer. He surpasseses all expectations. I will never go to another dealer. He surpasseses all expectations. More

I have purchased a vehicle from this dealership and after two months of horrendous experience from the sales person all the way to the management I could say the sales sales person at least is very tentative two months of horrendous experience from the sales person all the way to the management I could say the sales sales person at least is very tentative and willing to communicate. I’m expecting to rectify the supercharger adapter was send it out to me, which is a never got it been lost by UPS send a picture to me which is I send the proof back to the sales person to to prove that the UPS send that two picture for the same item with a different tracking number which on that day happened to I receive another item from a different company and I sent all that proof to the sale person to speak to UPS even said my text the other day didn’t bother even Reply. In addition from the sales all the way up to now is the experience was horrible. They send the car out to me have a lot of swirl on the car and I have to fight them to pay for correction of the painting. They didn’t even pay the full amount I have to contribute it, that’s how bad they are. They blame me to the poor sales person. I even attempt to speak to General manager, which I did. He promised to call back. He never did, which is odd for a general manager . I also speak to the sales department general manager, Brett Robson, which is he’s terrible every time they try to blame the salesperson which is very difficult since they are over seeing him and if he’s making a mistake, they should correct it so please please stay away from this place don’t buy any cars from them specially, from out of state that’s where I am . I fly there and told them when I’m arriving, but they were making an excuse for the wasn’t ready and didn’t allow me to see the car either. And I trust them to send me a car without having any any swirl on the paint and didn’t do that the tenting right. Just stay away from them I think shame on them More

Never have I ever had such amazing service in all of my life. Dave Bennion and Eric Amaral are wizards at finding the perfect car, and they've done it twice for me. It's basically the four seasons of car d life. Dave Bennion and Eric Amaral are wizards at finding the perfect car, and they've done it twice for me. It's basically the four seasons of car dealerships and I will only buy my cars from them in the future. Perhaps the greatest thing about the dealership itself is the free doughnuts they have in the lobby and the quiet working area. 10/10. More

As usual Garrett, my service advisor was amazing! I am alway so happy with the customer service at Ken Garff Mercedes. He makes sure I am updated throughout the entire process which is so much appr I am alway so happy with the customer service at Ken Garff Mercedes. He makes sure I am updated throughout the entire process which is so much appreciated. 10 stars! More

Great service, very knowledgeable sales advisor, and overall nice experience. Would definitely recommend MB of Salt Lake city to anyone. overall nice experience. Would definitely recommend MB of Salt Lake city to anyone. More

Vivian is wonderful, her customer service is top notch and she’s always available when I have an issue. The best!! and she’s always available when I have an issue. The best!! More

Attentive and helpful. They go out of their way to make you feel well taken care of They go out of their way to make you feel well taken care of More

I always am treated nicely and quickly. I am kept well informed of my car’s progress. I am kept well informed of my car’s progress. More

1st review that I can not recommend in 15 yrs of using them whole heartedly. Service or management since Robert Garff passed away seems to have declined IMHO. I needed my SUV to leave town for an emergenc them whole heartedly. Service or management since Robert Garff passed away seems to have declined IMHO. I needed my SUV to leave town for an emergency but needed it fixed 1st. My service guy said no problem. He said they'd have it about 2 days. Then when he called to say it would be the following Monday I said ok but if longer than that I needed a loaner. He told me I could get a loaner Monday eve if it still wasn't going to be done. It was done and they did not provide me with a loaner. I had to pay a transporter to handle the emergency for just under $1000 more on top of the vehicle repairs. They take care of warranty cars owners with a needed loaner but not so much loyal customers that no longer have a warranty vehicle and need the same. I believe they missed the fact that I was talking of buying from them again. I am now reassessing that thought. Final thought my service guy became ill and the girl who took his client was rude and not at all helpful. Toni who over the years has been a pleasure every time was different this time and not at all helpful. I believe that management is behind this very negative change. More