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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
658 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 658 reviews
October 26, 2024
Your dealership has been responsive and effective in towards the completion of my needs. Cameron in service, has been extremely cooperative in assting me st all times. towards the completion of my needs. Cameron in service, has been extremely cooperative in assting me st all times. More
by Spinner
Verified Customer
October 26, 2024
Prompt, pleasant experience. Dealer waiting area amenities are great. Service support was great as well as the parts department. Dealer waiting area amenities are great. Service support was great as well as the parts department. More
by UALINDIA
October 25, 2024
Very disappointed in the full detail of my car, still had dirt and not buffed for the $ was a waste. I’ll use a different detail business! dirt and not buffed for the $ was a waste. I’ll use a different detail business! More
by AGWANTED57
Employees Worked With
October 24, 2024
Excellent service department. The best! Angela was wonderful in setting everything up for us and Jacob communicated well and was got the job done in amazing time! Well done! The best! Angela was wonderful in setting everything up for us and Jacob communicated well and was got the job done in amazing time! Well done! More
by lkayheaps
October 23, 2024
I had an appointment set up for 12:00 PM. The vehicle did not get service until 2:30 pm. I had to wait all that time in there until the vehicle was finished like around. I was told I was gett The vehicle did not get service until 2:30 pm. I had to wait all that time in there until the vehicle was finished like around. I was told I was getting a complementary carwash and vacuum and didn't even get that. The tech was supposed to give us a 360 inspection feedback and nothing was reported back not even an "everything looks good" Very disappointed with customer service and professionalism at this location. More
by DIO
Employees Worked With
I don't remember his name
October 22, 2024
It felt like they didn't care about the money that I had to spend. to spend. More
by Hmccloyn
Employees Worked With
October 21, 2024
Very knowledgeable, friendly and happy to spend time with test drive and discussion. Low pressure except when buying extras (undercoats, paint seals and window protection). test drive and discussion. Low pressure except when buying extras (undercoats, paint seals and window protection). More
by WALLACE.AKERLEY
Employees Worked With
October 21, 2024
Alan was great to work with! Very knowledgeable about the vehicle we were looking for. The dealership did not have the exact car my wife was wanting, but Alan found it within 48 Very knowledgeable about the vehicle we were looking for. The dealership did not have the exact car my wife was wanting, but Alan found it within 48 hrs and had it on the lot. Would definitely contact Alan again when we look for another Mercedes. More
by brian@baerwelding.com
Employees Worked With
October 20, 2024
Vivian is terrific! Making me write fifteen words is stupid, demeaning, offensive, a waste of time. This is the last Ken Garff survey I’ll ever fill out. Making me write fifteen words is stupid, demeaning, offensive, a waste of time. This is the last Ken Garff survey I’ll ever fill out. More
by mckgibbs
Employees Worked With
