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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
686 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 686 reviews
December 13, 2024
Service did a wonderful job with our C300 and parts came through beautifully with coordinating directly with us regarding the winter mats. through beautifully with coordinating directly with us regarding the winter mats. More
by mfratianni86
Verified Customer
December 11, 2024
Worst purchase experience in the over 200 cars I've purchased in my lifetime. I flew from out of state to pick up my vehicle and the paperwork as they promised only to find out they sent the title to purchased in my lifetime. I flew from out of state to pick up my vehicle and the paperwork as they promised only to find out they sent the title to the CA DMV. That led to the CA nightmare of getting it registered. If that wasn't bad enough, they delivered the vehicle (Mercedes) with a broken AC dash vent, the driver's side control for the passenger window was completely broken, and worst of all the braking system was an accident waiting to happen. According to the documents they provided me, the brakes had previously been inspected yet they were dangerously faulty as we found out when I got back to CA and immediately took it to a lock MB Dealer. The repairs came to $6,200! Thank you MB corporate for standing behind your product. Shame on Ken Gaarf MB for such poor performance. I could go on about my experience but it just gets me aggravated. More
by pbsaz
December 11, 2024
Lisa was very knowledgeable and through and helped me find the perfect car for me. She did her very best! find the perfect car for me. She did her very best! More
by WPFREEBIRD02
Employees Worked With
December 06, 2024
The communication was excellent. Even on his day off he was able to keep me posted that’s a 100/10 Even on his day off he was able to keep me posted that’s a 100/10 More
by felix.jenny
Employees Worked With
December 06, 2024
Eric was very helpful and knew his product extremely well. He helped us set up the vehicle and our Mercedes me apps. I was very pleased with our experience. well. He helped us set up the vehicle and our Mercedes me apps. I was very pleased with our experience. More
by RH.MILLER
Employees Worked With
December 05, 2024
Excellent and Professional interactions during the entire transaction. The facility was easy to navigate and comfortable. transaction. The facility was easy to navigate and comfortable. More
by bspeth5
Employees Worked With
December 05, 2024
THANK YOU FOR ALL YOUR HELP PARTS DEPARTMENT YOU GUYS' ROCK AT GETTING ME MY PARTS ROCK AT GETTING ME MY PARTS More
by fpridgen
December 04, 2024
Every time I go there, I’m treated exceptionally. The staff is always very friendly, very customer service oriented! The staff is always very friendly, very customer service oriented! More
by Phtoyota2002
Employees Worked With
December 03, 2024
Overall we had a good experience at the dealership. I wish things weren't so rushed at the end when we were signing papers. Nothing was printed for review and we just got told to sign on the electronic I wish things weren't so rushed at the end when we were signing papers. Nothing was printed for review and we just got told to sign on the electronic computer in the finance office and didn't really get to thoroughly review the breakdown of everything. It felt rushed and them wanting the deal done and us out of there. More
by ALEXIS26
Employees Worked With
November 30, 2024
Everything was perfect. Anytime I need servicing the team delivers a positive experience. Garrett is always amazing! Anytime I need servicing the team delivers a positive experience. Garrett is always amazing! More
by dclukey
Employees Worked With
