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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
768 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 768 reviews
April 10, 2025
I have been a patron of this dealership for over 10 years. Despite having rotated through several different sales advisors through the years, the level of service and customer care has never wavered. I years. Despite having rotated through several different sales advisors through the years, the level of service and customer care has never wavered. It remains the finest dealership with which I vae interacted in my 30 years of high end automobile purchasing. More
by DAVID MIN
Verified Customer
April 08, 2025
Vivian montes is amazing mechanical advisor, she makes my cars run like a clock thanks, I recommend her deeply, also the hole dealership is very helpful,, sincerely,, Gustavo pascual,,,,, my cars run like a clock thanks, I recommend her deeply, also the hole dealership is very helpful,, sincerely,, Gustavo pascual,,,,, More
by Pascualenterllc
Employees Worked With
April 08, 2025
Made my experience with Ken Garff a good one. Dillon was awesome, not pushy, he listens to your concerns and willing to give you options. He's a great Sales Rep. I highly recommend Dillon to talk Dillon was awesome, not pushy, he listens to your concerns and willing to give you options. He's a great Sales Rep. I highly recommend Dillon to talk to if you're in the Market for a new Mercedes. More
by raquel3
Employees Worked With
April 06, 2025
Always kind. Every time I need ,I get advise. Always calling back when asked to do so. Taking good care of customers. Every time I need ,I get advise. Always calling back when asked to do so. Taking good care of customers. More
by OTTOWICZ
April 05, 2025
My Salesperson David L was great! However when I went to the finance office some of the sales costs were different from what I had received from David. The finance person told me it However when I went to the finance office some of the sales costs were different from what I had received from David. The finance person told me it was a computer issue. I also found a small chip in the windshield the day after I bought it. The day I bought it was cloudy and the chip was not noticeable. The next day the sun was out and the chip showed up. Since it was a demo fleet car, I was told that was part of the reason for a discount on the purchase price. I don't know how to rate the dealership at this time. I give David a 5, but the change in pricing really is not acceptable, and the chip right in the drivers view is questionable. More
by REDROCK.KF
April 02, 2025
Made the experience fast and easy. I appreciate the customer service which went above and beyond expectation I appreciate the customer service which went above and beyond expectation More
by phil82
April 02, 2025
Eric was great! He was patient with me trying to decide between different cars. He did not push one way or the other. He told me all the positives and the differe He was patient with me trying to decide between different cars. He did not push one way or the other. He told me all the positives and the differences between the two cars I was looking at. Then he stepped back to let me make my own decision without pushing me one way or the other. More
by charlene2
Employees Worked With
April 01, 2025
They got my car right in and it was done in a reasonable time with great service. time with great service. More
by boewired
Employees Worked With
