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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
697 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 697 reviews
July 25, 2024
Was charged $330 for a diagnosis. Was given a fault code that I already had and wanted an additional $1500 for a diagnosis. Went to another shop where you can speak with the tech. Was given a fault code that I already had and wanted an additional $1500 for a diagnosis. Went to another shop where you can speak with the tech. More
by Ajhweed
Verified CustomerEmployees Worked With
July 24, 2024
Alan Satterwhite was amazing in meeting and exceeding our expectations with answering questions and providing information regarding our purchase. If I owned a dealership, I would want salespeople like Alan w expectations with answering questions and providing information regarding our purchase. If I owned a dealership, I would want salespeople like Alan working for me. Rossi was equally enjoyable to work with as well. Many thanks to both of them and the Ken Garff Automotive Group for a stress free car buying experience! More
by scott.soda
July 24, 2024
Everything is going well so far. Excellent customer service and the finance department. Thank you Gardner and Rossi for making my experience positive Excellent customer service and the finance department. Thank you Gardner and Rossi for making my experience positive More
by Maggie McDade
Employees Worked With
July 24, 2024
Best service experience ever at a dealership. Garrett took great care of us and helped us with a tire repair…and got it done quickly. Highly recommend Ken Garff MB of SLC. They are first class! Garrett took great care of us and helped us with a tire repair…and got it done quickly. Highly recommend Ken Garff MB of SLC. They are first class! More
by GARYPJACKSON
Employees Worked With
July 24, 2024
Wonderful experience overall. Rozzi and Gardner made everything a total breeze! Will definitely buy more cars in the future. Rozzi and Gardner made everything a total breeze! Will definitely buy more cars in the future. More
by scottkimball
July 22, 2024
Miles and Rossi created a great buying experience for me. I felt no pressure, no gimmicks, etc. and I appreciate that. I felt no pressure, no gimmicks, etc. and I appreciate that. More
by rsmars
July 22, 2024
Dave Laccoarce made the entire process of purchasing my Mercedes as painless and straight forward as possible. He also continued to follow up after the purchase to make sure the car is exceeding all my exp Mercedes as painless and straight forward as possible. He also continued to follow up after the purchase to make sure the car is exceeding all my expectations. More
by Miggs_1337
Employees Worked With
July 20, 2024
Good Service that you can trust. Staff is polite and willing to work with you on scheduling. Staff is polite and willing to work with you on scheduling. More
by kamtekars
Employees Worked With
July 20, 2024
Vivian was extremely professional and helpful. We really appreciate they were able to squeeze us in for a service. We were on a roadtrip and wanted to ensure the safety of our family during our tr We really appreciate they were able to squeeze us in for a service. We were on a roadtrip and wanted to ensure the safety of our family during our travels. Thank you to Vivian, Ken and the whole team! More
by oceanbeachohana
Employees Worked With
July 20, 2024
The $3k down payment was not fully discussed during the sales process…so I was surprised at the closing…🤷 sales process…so I was surprised at the closing…🤷 More
by peterson20
