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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
693 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 693 reviews
July 28, 2024
Vivian Montes was very professional and responsive to any questions that I had as well as updating me with where my car repair was in process. Vivian is one of the better service agents that I have had the questions that I had as well as updating me with where my car repair was in process. Vivian is one of the better service agents that I have had the pleasure to work with over the years of bringing my car in for service. The reason I gave SLC Mercedes a 4/5 is due to the 48 hour delay in returning my call to schedule an appointment to bring my car in, and the fact that the agency constantly runs short of loaner cars, which is exceedingly annoying… So I needed to arrange my Car service with an available loaner. Of note, the video review of my car service and the need for repairs was a nice touch. More
by dbnee
Verified CustomerEmployees Worked With
July 27, 2024
Prompt, professional, informative service. Excellent showroom and lounge facilities. Always clean and relaxing. Great experience. Excellent showroom and lounge facilities. Always clean and relaxing. Great experience. More
by BIKERWOMAN
Employees Worked With
July 27, 2024
Excellent customer service and very communicative with all my issues. Vivian has been outstanding. Definitely coming back to Mercedes Benz of Salt Lake City. all my issues. Vivian has been outstanding. Definitely coming back to Mercedes Benz of Salt Lake City. More
by GHEORGHE_NITA
Employees Worked With
July 27, 2024
Cameron was awesome and helped me when there were no other Service Advisors around. I really appreciate it! other Service Advisors around. I really appreciate it! More
by JULIEV0
Employees Worked With
July 25, 2024
If this review is for my A service on my GLC300, I did not work with Vivian. The service rep was Cameron. If this rating is for Cameron, I would give him five stars. I have worked with Vivian in the not work with Vivian. The service rep was Cameron. If this rating is for Cameron, I would give him five stars. I have worked with Vivian in the past, but feel that Cameron did a better job at discussing and listening to all of the issues that needed to be addressed, ie my engine light issue, registration, and tire wear. More
by JFGEKG
July 25, 2024
Direct and transparent and super helpful, I didn’t feel as if I had to push the team for answers. as if I had to push the team for answers. More
by apraymond
July 25, 2024
Was charged $330 for a diagnosis. Was given a fault code that I already had and wanted an additional $1500 for a diagnosis. Went to another shop where you can speak with the tech. Was given a fault code that I already had and wanted an additional $1500 for a diagnosis. Went to another shop where you can speak with the tech. More
by Ajhweed
Employees Worked With
July 24, 2024
Best service experience ever at a dealership. Garrett took great care of us and helped us with a tire repair…and got it done quickly. Highly recommend Ken Garff MB of SLC. They are first class! Garrett took great care of us and helped us with a tire repair…and got it done quickly. Highly recommend Ken Garff MB of SLC. They are first class! More
by GARYPJACKSON
Employees Worked With
July 24, 2024
Wonderful experience overall. Rozzi and Gardner made everything a total breeze! Will definitely buy more cars in the future. Rozzi and Gardner made everything a total breeze! Will definitely buy more cars in the future. More
by scottkimball
July 24, 2024
Alan Satterwhite was amazing in meeting and exceeding our expectations with answering questions and providing information regarding our purchase. If I owned a dealership, I would want salespeople like Alan w expectations with answering questions and providing information regarding our purchase. If I owned a dealership, I would want salespeople like Alan working for me. Rossi was equally enjoyable to work with as well. Many thanks to both of them and the Ken Garff Automotive Group for a stress free car buying experience! More
by scott.soda
