Ken Garff Mercedes-Benz of Salt Lake City

Ken Garff Mercedes Benz took care of warranty item and checked out other concerns. They washed the car when done. They also provided an EV loaner car which was greatly appreciated since we live 50 miles a checked out other concerns. They washed the car when done. They also provided an EV loaner car which was greatly appreciated since we live 50 miles away from the dealership. More

I scheduled my car for air conditioning diagnosis and repear. I took my car in and and it was there all day. I found out that no diagnosis was performed. At the end of the day of waiting I was told no on repear. I took my car in and and it was there all day. I found out that no diagnosis was performed. At the end of the day of waiting I was told no one there had the skills to perfom a diagnosis until the weekday. I should have been told that at the beginning. I took my car home having wasted an entire day with no diagnosis or resolution. I have never had such poor service at Mercedes. The rep was somewhat argumentative as well. Never will I return. More

Vivian was great! I enjoyed working with her very much. Service was completed on time and on budget. I enjoyed working with her very much. Service was completed on time and on budget. More

Bed experience due to no communication from service advisor and vehicle returned without wash and all driver profiles removed. Was not informed about recall repairs, but suspect driver profiles lost du advisor and vehicle returned without wash and all driver profiles removed. Was not informed about recall repairs, but suspect driver profiles lost due to software updates. Did file complaint and did hear back from manager, none of this solves the problem nor the poor communication. More

Too long to quote for repairs, CSR stated there were too many vehicles in the shop to give a quicker quote. Treated as lower class when other customers were present, just because my MBZ is an older year doe many vehicles in the shop to give a quicker quote. Treated as lower class when other customers were present, just because my MBZ is an older year does not mean I should be looked down upon. More

Great service. Braiden provided excellent communication. Everything was handled very professionally and efficiently. Highly recommended. Braiden provided excellent communication. Everything was handled very professionally and efficiently. Highly recommended. More

Brought my car in for about $2,000 worth of maintenance on Friday 7/26. After picking up my car I have noticed it is now leaking oil. It wasn’t leaking oil when I took it in for service. Called on Monday 7 on Friday 7/26. After picking up my car I have noticed it is now leaking oil. It wasn’t leaking oil when I took it in for service. Called on Monday 7/29 first thing in the morning to let them know it is leaking oil and they tell me that they can take a look at it on 8/7. You guys will probably be buying me a new engine if it leaks for that long. More

I was very satisfied with their service and how quickly they took care of me. they took care of me. More

Only half of what needed to be fixed was addressed, so now I must bring my car in a 2nd time from Park City. now I must bring my car in a 2nd time from Park City. More

Excellent customer service! Treated my 10 year old car like it was a brand new one. Treated my 10 year old car like it was a brand new one. More