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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
690 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 690 reviews
August 07, 2024
Unbelievably awful customer service! They damaged my car ( cracked the windshield) while it was there for a simple service, then expected me to pay for replacing the windshield they dam They damaged my car ( cracked the windshield) while it was there for a simple service, then expected me to pay for replacing the windshield they damaged. Management has not responded to our complaint despite repeated efforts to get them to resolve this issue. Absolutely unacceptable! More
by SUEGEYER
Verified CustomerEmployees Worked With
August 07, 2024
(COMUNICATION)15 That is 15 words if you paid attention in your math classes my friend. in your math classes my friend. More
by EJMANDERSON
Employees Worked With
August 06, 2024
Garret was very professional! The waiting area was clean and offered snacks. In summary, it was a good experience as personnel were friendly and professional. The waiting area was clean and offered snacks. In summary, it was a good experience as personnel were friendly and professional. More
by mrodo2207
Employees Worked With
August 05, 2024
Scheduling my service appointment was easy and my service coordinator was very responsive to my questions and concerns coordinator was very responsive to my questions and concerns More
by CABOTRACY
Employees Worked With
August 03, 2024
Outstanding dealership and great staff. I have confidence in all they do for both of my Mercedes . I have confidence in all they do for both of my Mercedes . More
by TONYK3
Employees Worked With
August 03, 2024
Thank you to Mercedes of Salt Lake especially Spence Smith who took time to assist us in finding the car that works best for us. His patience in explaining the features of our new vehicle in detail was Smith who took time to assist us in finding the car that works best for us. His patience in explaining the features of our new vehicle in detail was so appreciated. An overall great experience. More
by hbowen422
Employees Worked With
August 03, 2024
Vivían and Garret were incredibly helpful and friendly. Vivian explained in detail what my car required; she is the best!! Vivian explained in detail what my car required; she is the best!! More
by Monica Cuear
August 02, 2024
Ken Garff Mercedes Benz took care of warranty item and checked out other concerns. They washed the car when done. They also provided an EV loaner car which was greatly appreciated since we live 50 miles a checked out other concerns. They washed the car when done. They also provided an EV loaner car which was greatly appreciated since we live 50 miles away from the dealership. More
by RTIPPETS
Employees Worked With
August 02, 2024
I scheduled my car for air conditioning diagnosis and repear. I took my car in and and it was there all day. I found out that no diagnosis was performed. At the end of the day of waiting I was told no on repear. I took my car in and and it was there all day. I found out that no diagnosis was performed. At the end of the day of waiting I was told no one there had the skills to perfom a diagnosis until the weekday. I should have been told that at the beginning. I took my car home having wasted an entire day with no diagnosis or resolution. I have never had such poor service at Mercedes. The rep was somewhat argumentative as well. Never will I return. More
by carolmccall
Employees Worked With
August 01, 2024
Vivian was great! I enjoyed working with her very much. Service was completed on time and on budget. I enjoyed working with her very much. Service was completed on time and on budget. More
by JONETTECMANGUM
Employees Worked With
