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Ken Garff Mercedes-Benz of Salt Lake City

Salt Lake City, UT

Overview
Employees
Reviews
Vehicles
4.6
688 Reviews
At Mercedes-Benz of Salt Lake City We Hear You You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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575 South State Street

Salt Lake City, UT

84111

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Showing 688 reviews

August 28, 2024

Not impressed with quality of the cooled seats or the explanation why they don’t cool very well. More

by TRACEY12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jared Benjamin
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to hear that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Dave Bennion, General Manager daveb@kengarff.com

August 27, 2024

Excellent service! Never been happier with a service department. My visit was seamless and efficient. Will definitely be a return customer! More

by lorih0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Heaps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

August 27, 2024

Great experience as usual. Everyone is helpful and the service was quick and efficient. Thank you! More

by sofyab94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

August 27, 2024

Fast easy scheduling and service. Quality jobasfgsdfgrtgfghegdffgefg fghtgh dggtrhtrth efgergrgb dfgergrg fevers dfgvfe fev fgeg More

by nnnbain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret Garret
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 25, 2024

I appreciate their attentiveness and efforts to have the work on my vehicle done in a timely manner. More

by lrookernevada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Bennion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

August 25, 2024

Cameron was very helpful and made the visit very pleasurable. The work was excellent and had good value. More

by robert.fujinami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Amaral
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Telford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

August 23, 2024

very easy to communicate and had a great experience, would respond fast and let me knew everything if i had and questions More

by bseim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret Garret
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

August 23, 2024

Alan Satterfield was helpful throughout the sale and servicing process. He went out of his way from beginning to end. More

by kevinlockhart63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Satterfield
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Aug 29, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

August 22, 2024

I have been looking to buy a car online for awhile now. I had dealerships responding but when I told them I will not come to the dealership ( 4 hr. drive) they ignored me. Mercedes SLC responded and answer More

by iroyyam
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spence Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carson in Financing
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August 22, 2024

They’ve always been very good to me, and my entire family! My daughter now has a Mercedes as well! We appreciate the kindness and professionalism we’ve experienced with Ken Garff Mercedes! More

by matt_molen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Amaral
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

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