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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
712 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 712 reviews
September 14, 2024
Excellent customer service and care! I am never disappointed by the support and care I receive. I am never disappointed by the support and care I receive. More
by ECOPARTNER4
Verified CustomerEmployees Worked With
September 13, 2024
lisa g and his tesm is amazing. .. i b in others dealers and this one is amazing love people don't pushing you .. and haven alot respect for the others..., i really appreciate to l .. i b in others dealers and this one is amazing love people don't pushing you .. and haven alot respect for the others..., i really appreciate to lisa for make Everything to help me More
by GOOFYLNINO
September 13, 2024
Service was great. Got my car done in a timely manner. The service people were very polite. Got my car done in a timely manner. The service people were very polite. More
by vichoffman
Employees Worked With
September 13, 2024
Staffs here constantly change and don’t know seem to have the knowledge like the previous team, not good at responding or communicating either. If I don’t have to drive up or down south I wouldn’t come here the knowledge like the previous team, not good at responding or communicating either. If I don’t have to drive up or down south I wouldn’t come here again. Only things that holding me back is their location. More
by lekbox
Employees Worked With
Jacob
September 12, 2024
Vivian was very responsive and helpful while the techs tried to understand why I have “indicator messages” constantly going off. However I am still having messages popping up. This issue needs to be reso tried to understand why I have “indicator messages” constantly going off. However I am still having messages popping up. This issue needs to be resolved. When you pay for, and choose to drive a Mercedes, you shouldn’t have to deal with messages constantly popping up while you drive. More
by matt_molen
September 12, 2024
Super nice staff! I had an amazing experience as they were patient with our situation and we were able to get into an awesome Mercedes that fit our situation perfectly I had an amazing experience as they were patient with our situation and we were able to get into an awesome Mercedes that fit our situation perfectly. More
by ISHIGAKI.RAI
September 12, 2024
Cameron was good and prompt and returned my calls. The dealership is an absolute joke to work with though. Not thorough in anything and the fees are ridiculous. I will be finding another dealership to The dealership is an absolute joke to work with though. Not thorough in anything and the fees are ridiculous. I will be finding another dealership to work on my car. More
by hkelley
September 10, 2024
Had appointment, but car sat at dealership for 8 days before being pulled in. Other than the delay, service was very good and provided me a loaner car for the whole time. before being pulled in. Other than the delay, service was very good and provided me a loaner car for the whole time. More
by spence
Employees Worked With
September 08, 2024
very informative and helpful, good service and explanation for the warning message that shown in my car. explanation for the warning message that shown in my car. More
by niutyanmu
Employees Worked With
