Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
688 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 688 reviews
September 01, 2024
Service always a good experiance. Management and Sales are great to work with. I recommend them all the time. Management and Sales are great to work with. I recommend them all the time. More
by WHEELWERKSMIKE
Verified Customer
September 01, 2024
Great service: Got a loaner. Spence is a great salesman and follow through with services and repairs . Service manager is very accessible Spence is a great salesman and follow through with services and repairs . Service manager is very accessible More
by AWALALIYADDA
September 01, 2024
Totally satisfied with service. Vivian was spectacular She made the drop off effortless and had car ready as planned Vivian was spectacular She made the drop off effortless and had car ready as planned More
by HBRIERLEY
Employees Worked With
August 30, 2024
Alan was terrific! Endlessly patient as we tried to decide what we wanted to do amidst back and forth visits to our eye doctor. Finally made a very good deal that sat Endlessly patient as we tried to decide what we wanted to do amidst back and forth visits to our eye doctor. Finally made a very good deal that satisfied our needs. We will be back soon for a second car! More
by alisonluckman
Employees Worked With
August 30, 2024
Cameron was great, very helpful and cordial; not like that woman from my previous visit that was very rude and disrespectful. I appreciate Cameron’s great service. that woman from my previous visit that was very rude and disrespectful. I appreciate Cameron’s great service. More
by jepslc12
Employees Worked With
August 29, 2024
I was giving good communication during the service and I appreciated that. I was a little surprised the car wasn't put through the car wash however I'm not sure how that works these days. Other than that th appreciated that. I was a little surprised the car wasn't put through the car wash however I'm not sure how that works these days. Other than that the service was great and the car runs wonderful! I had a good experience. More
by cblockston
Employees Worked With
August 29, 2024
Braiden was super communicative and professional in setting my expectations. He constantly kept me up to date with the service done to my car and provided a loaner when the service extended beyond the setting my expectations. He constantly kept me up to date with the service done to my car and provided a loaner when the service extended beyond the proposed timeframe of completion. More
by Mike C
Employees Worked With
August 29, 2024
my car was delivered with a low oil light on because the oil had not been filled, minor oil leak not repaired, new electrical issues and greasy footprints in the footwell. The car went back and dealer cla oil had not been filled, minor oil leak not repaired, new electrical issues and greasy footprints in the footwell. The car went back and dealer claimed a second oil leak had occurred as a result of the first oil leak being repaired. Car was delivered with a more severe oil leak. Dealer claims new, more serious leak is caused by previous leaks being repaired. Car is now back at the dealer for the third time. More
by I2K
August 28, 2024
If Braiden was the person I worked with when I was recently in, then he was great! The video of the review of my car was also very good. Though, I’m not sure they checked the air pressure on the spare recently in, then he was great! The video of the review of my car was also very good. Though, I’m not sure they checked the air pressure on the spare tire. Also, the car cleaning was very good!!! Thanks! More
by kjcg
Employees Worked With
August 28, 2024
Great service and nice lounge. I always come back to this location, extremely friendly, helpful, and convenient. I always come back to this location, extremely friendly, helpful, and convenient. More
by Andrea W
