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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
712 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 712 reviews
September 24, 2024
Great dealership with great people. Only drawback was that they did not wash my car. Only drawback was that they did not wash my car. More
by RUDDD
Verified Customer
September 24, 2024
Typically, obtaining automotive services can be a costly and unpleasant experience. However, this dealership stands out as an exception. I had the pleasure of working with Garrett and Vivian, two exceptiona and unpleasant experience. However, this dealership stands out as an exception. I had the pleasure of working with Garrett and Vivian, two exceptional service representatives who transformed the process into a seamless and enjoyable one. Their proactive and transparent communication style made all the difference. I would not entrust my Mercedes to anyone else. More
by ally
September 22, 2024
Vivian is warm and friendly and always updates me with my car when it has changes car when it has changes More
by KELLYRYANGIRL
September 20, 2024
I appreciate their willingness to get you scheduled for service as quickly as they can and it doesn’t feel like you’re being taken advantage of. Vivian and Braden were most helpful. Welcoming atmosphere an service as quickly as they can and it doesn’t feel like you’re being taken advantage of. Vivian and Braden were most helpful. Welcoming atmosphere and feels a bit more personal when the staff remembers your name . More
by Angela
September 18, 2024
Staff, specially Garret very communicative during the process. We liked the option to have a loner and we are planning to buy an electric one process. We liked the option to have a loner and we are planning to buy an electric one More
by katiuska ferreira
Employees Worked With
September 18, 2024
Great service and very responsive to questions regarding the car, financing, and transportation of the vehicle. the car, financing, and transportation of the vehicle. More
by Dewi5055
Employees Worked With
September 18, 2024
Always have excellent service and enjoyed service working with Vivian. The car always comes back cleM with Vivian. The car always comes back cleM More
by mckelso
Employees Worked With
September 16, 2024
This dealership is exceptional in every way -- honesty, efficiency, customer service and amenities. And the friendliness and compassion each of the employees demonstrates makes it such a great place to be efficiency, customer service and amenities. And the friendliness and compassion each of the employees demonstrates makes it such a great place to be. Additionally, their communication while cars are being serviced is wonderful. More
by ForGood1
Employees Worked With
September 16, 2024
Buying our certified used car was the most very best experience we had. Upfront Honesty very easy and Smooth Process. Thanks to the mercedes-Benz team at the Salt Lake dealership. A special shoutout t experience we had. Upfront Honesty very easy and Smooth Process. Thanks to the mercedes-Benz team at the Salt Lake dealership. A special shoutout to Gardner C. He was very Professional Respectful and very hard to get us the best deal. Thank you very much! Kelly and Christina S. More
by kellysmith38
Employees Worked With
September 14, 2024
This service team is always so thoughtful! Had a few wrinkles last visit and they were terrific in managing the situation. Had a few wrinkles last visit and they were terrific in managing the situation. More
by Petermblack
