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Ken Garff Mercedes-Benz of Salt Lake City

Salt Lake City, UT

Overview
Employees
Reviews
Vehicles
4.6
712 Reviews
At Mercedes-Benz of Salt Lake City We Hear You You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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575 South State Street

Salt Lake City, UT

84111

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Showing 712 reviews

October 02, 2024

Everyone was nice and friendly and took great care of my car. It was more than I expected. More

by daisy.lal10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

October 01, 2024

Cameron provides us top notch service without being pushy. He gets me in&out quickly. More

by sheiladepoyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crawford Lindsay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rossi Yerage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Telford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

September 29, 2024

Car was not inspected. Now car is being repaired after 1 week of having it. More

by SEANHARETUKU
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eric Amaral
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your review. We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Dave Bennion, General Manager daveb@kengarff.com

September 29, 2024

My adviser Garrett was cordial and helpful. . I do all my car services at the Mercedes dealer so to me is important to have good customer service. More

by jepslc12
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Garret Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

September 29, 2024

Garrett was great he kept me posted had my car clean . great service would definitely come back again More

by AGUIRRE-LITO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

September 26, 2024

Lisa was amazing, very friendly, very professional, very knowledgable. Dealer setting is great. Very satisfied overall More

by LUIS.SANCHEZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Galarza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

September 26, 2024

Vivian was great. Service not so much. I feel things have gone downhill since Garff bought the dealerships More

by morgandaines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

We are sorry we could not provide you with a 5-star experience. Your feedback is appreciated so we would like to hear more about what we could have done to serve you better. Thank you! Dave Bennion, General Manager daveb@kengarff.com

September 25, 2024

The entire team was phenomenal. A Big Kudos to Lisa who exemplified what a Salesperson should be. She was kind, aggressively thoughtful, went above and beyond my requests and ensure More

by I Am
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Galarza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

September 25, 2024

I own both a Mercedes and a Land Rover Defender, both acquired from Ken Garff. So have experienced Ken Garff at several levels on two brands. Having bought many cars in the past 40+ years, I can state More

by Preston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Telford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

September 24, 2024

Great experience working with Spence and the Mercedes team. As always, I appreciate there proffessionalism. More

by JA.PHILLIPS70
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spence Smith
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Sep 27, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

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