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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
688 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 688 reviews
September 18, 2024
Staff, specially Garret very communicative during the process. We liked the option to have a loner and we are planning to buy an electric one process. We liked the option to have a loner and we are planning to buy an electric one More
by katiuska ferreira
Verified CustomerEmployees Worked With
September 16, 2024
Buying our certified used car was the most very best experience we had. Upfront Honesty very easy and Smooth Process. Thanks to the mercedes-Benz team at the Salt Lake dealership. A special shoutout t experience we had. Upfront Honesty very easy and Smooth Process. Thanks to the mercedes-Benz team at the Salt Lake dealership. A special shoutout to Gardner C. He was very Professional Respectful and very hard to get us the best deal. Thank you very much! Kelly and Christina S. More
by kellysmith38
Employees Worked With
September 16, 2024
This dealership is exceptional in every way -- honesty, efficiency, customer service and amenities. And the friendliness and compassion each of the employees demonstrates makes it such a great place to be efficiency, customer service and amenities. And the friendliness and compassion each of the employees demonstrates makes it such a great place to be. Additionally, their communication while cars are being serviced is wonderful. More
by ForGood1
Employees Worked With
September 14, 2024
This service team is always so thoughtful! Had a few wrinkles last visit and they were terrific in managing the situation. Had a few wrinkles last visit and they were terrific in managing the situation. More
by Petermblack
September 14, 2024
Excellent customer service and care! I am never disappointed by the support and care I receive. I am never disappointed by the support and care I receive. More
by ECOPARTNER4
Employees Worked With
September 13, 2024
lisa g and his tesm is amazing. .. i b in others dealers and this one is amazing love people don't pushing you .. and haven alot respect for the others..., i really appreciate to l .. i b in others dealers and this one is amazing love people don't pushing you .. and haven alot respect for the others..., i really appreciate to lisa for make Everything to help me More
by GOOFYLNINO
September 13, 2024
Service was great. Got my car done in a timely manner. The service people were very polite. Got my car done in a timely manner. The service people were very polite. More
by vichoffman
Employees Worked With
September 13, 2024
Staffs here constantly change and don’t know seem to have the knowledge like the previous team, not good at responding or communicating either. If I don’t have to drive up or down south I wouldn’t come here the knowledge like the previous team, not good at responding or communicating either. If I don’t have to drive up or down south I wouldn’t come here again. Only things that holding me back is their location. More
by lekbox
Employees Worked With
Jacob
September 12, 2024
Vivian was very responsive and helpful while the techs tried to understand why I have “indicator messages” constantly going off. However I am still having messages popping up. This issue needs to be reso tried to understand why I have “indicator messages” constantly going off. However I am still having messages popping up. This issue needs to be resolved. When you pay for, and choose to drive a Mercedes, you shouldn’t have to deal with messages constantly popping up while you drive. More
by matt_molen
