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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
756 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 756 reviews
April 05, 2025
My Salesperson David L was great! However when I went to the finance office some of the sales costs were different from what I had received from David. The finance person told me it However when I went to the finance office some of the sales costs were different from what I had received from David. The finance person told me it was a computer issue. I also found a small chip in the windshield the day after I bought it. The day I bought it was cloudy and the chip was not noticeable. The next day the sun was out and the chip showed up. Since it was a demo fleet car, I was told that was part of the reason for a discount on the purchase price. I don't know how to rate the dealership at this time. I give David a 5, but the change in pricing really is not acceptable, and the chip right in the drivers view is questionable. More
by REDROCK.KF
Verified Customer
April 04, 2025
Vivian was very helpful and responsive to my inquiries. She delivered in a timely manner. She delivered in a timely manner. More
by Nell0
Employees Worked With
April 03, 2025
Service techs and GM are inept and unhelpful. After two visits, problem not fixed. Went to another MB dealer and problem fixed in two days. After two visits, problem not fixed. Went to another MB dealer and problem fixed in two days. More
by RUDDD
April 02, 2025
Made the experience fast and easy. I appreciate the customer service which went above and beyond expectation I appreciate the customer service which went above and beyond expectation More
by phil82
April 02, 2025
Eric was great! He was patient with me trying to decide between different cars. He did not push one way or the other. He told me all the positives and the differe He was patient with me trying to decide between different cars. He did not push one way or the other. He told me all the positives and the differences between the two cars I was looking at. Then he stepped back to let me make my own decision without pushing me one way or the other. More
by charlene2
Employees Worked With
April 01, 2025
Great service! Vivian was very accommodating and made sure that everything was taken care of. Great communication and work was done on time. Thank you Vivian was very accommodating and made sure that everything was taken care of. Great communication and work was done on time. Thank you More
by Al Farshchian
Employees Worked With
April 01, 2025
They got my car right in and it was done in a reasonable time with great service. time with great service. More
by boewired
Employees Worked With
April 01, 2025
Service was as expected with good communication throughout the total experience. Braiden was on top of things. throughout the total experience. Braiden was on top of things. More
by UALINDIA
Employees Worked With
April 01, 2025
Garrett did an excellent job at keeping me in the loop. And Daren (the tech) did the repair my engine compartment looks like new,. The Mercedes staff are all very nice to interact with. It’s always great And Daren (the tech) did the repair my engine compartment looks like new,. The Mercedes staff are all very nice to interact with. It’s always great to hear Toni’s voice on the phone! I’ve been a customer for close to 40 years. The included car wash and the brief check up overview is a nice touch and I appreciated the “loaned car. The radiator leak a few days after I got my car back was very frustrating. What’s a consistent frustration is the cost of repairs largely due to labor charges with a shared split. More
by SUZEWEIR
March 30, 2025
Very attentive to the. Lease conversion she came to.my residential to sign multiple documents of title insurance and license registration and warranty filings Lease conversion she came to.my residential to sign multiple documents of title insurance and license registration and warranty filings More
by DAVEP6
Employees Worked With
