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Ken Garff Lexus of Santa Barbara
Santa Barbara, CA
617 Reviews
You might expect a car company’s top priority to be cars, but not at Lexus of Santa Barbara. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 AM
Sunday Closed
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Showing 617 reviews
August 16, 2025
Chris Willam’s position as service manager does great benefit to this dealership. He is direct, professional, has a customer first attitude about what is really important and creates a good relationship benefit to this dealership. He is direct, professional, has a customer first attitude about what is really important and creates a good relationship with a customer. More
by Wishingwellbob
Verified CustomerEmployees Worked With
Chris Williams
August 15, 2025
Professional staff. Sales rep was very knowledgeable about the product including the technology and other functions. Sales rep was very knowledgeable about the product including the technology and other functions. More
by ROD.BOVEE
Employees Worked With
August 13, 2025
Presently under construction but we worked through it. Sales associate very knowledgeable and pleasant to work with. Sales associate very knowledgeable and pleasant to work with. More
by ROD.BOVEE
Employees Worked With
August 13, 2025
Chris Williams is an exceptional employee of your dealership. He is the reason we drive 2 hours one way to have our car serviced. Chris always goes above & beyond in his role as service representativ dealership. He is the reason we drive 2 hours one way to have our car serviced. Chris always goes above & beyond in his role as service representative. He is an asset to your dealership. More
by KESTRADA0
Employees Worked With
Christopher Williams
August 12, 2025
Buyer beware! I was sold a car that had nothing but problems. I bought the extended warranty and every time I brought the car in, the service representatives woul I was sold a car that had nothing but problems. I bought the extended warranty and every time I brought the car in, the service representatives would argue with me as if there was no problem. Yet, there is a serious problem every time. I originally went to that dealership only because I knew my sales person for years and he did nothing to resolve the ongoing issue by getting me out of the car and into a different car. Chris Williams and Hugo in the service department were horrible. Thank God for Nicole. She was helpful on so many fronts. I ended up dealing with Cynthia the service manager because I was so tired of being mistreated by the other service representatives. I even lost faith in Cynthia because she began to avoid me because I finally got out of that car and bought a new car at a different dealership and called to get a partial refund for the extended warranty. Very disappointing experience at Lexus of Santa Barbara. Think twice before you go there. Farrell Odendhal you can do better. I went to you and gave you the opportunity to make it right and you chose not to. Another disappointment. More
by MSPIRIT1999
Employees Worked With
Farrell Odendhal, Hugo, Chris Williams, Jimi
August 11, 2025
Did not appreciate the time it took to get through financing, with all the added package costs. Should be standard features included in total pricing. financing, with all the added package costs. Should be standard features included in total pricing. More
by kenstax
Employees Worked With
Johnathan
August 11, 2025
Lexus of Santa Barbara is an excellent business with kind smart staff and good prices. smart staff and good prices. More
by Ani Casillas
