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Ken Garff Lexus of Santa Barbara
Santa Barbara, CA
424 Reviews
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Showing 424 reviews
August 16, 2019
Glauco Was Great Glauco helped me purchase a pre-owned Lexus IS. He provided great service and plenty of information that was relevant to my search. I'd recommend him Glauco helped me purchase a pre-owned Lexus IS. He provided great service and plenty of information that was relevant to my search. I'd recommend him to anyone looking for a Lexus. More
by burgj056
Employees Worked With
Glauco Pergolizzi
August 10, 2019
Best Dealership Eddie and James at DCH Lexus were very helpful to me. This dealership isn’t like others . They are kind and work hard to get you a really good deal. Eddie and James at DCH Lexus were very helpful to me. This dealership isn’t like others . They are kind and work hard to get you a really good deal. More
by Bubba
Employees Worked With
Eddie, James Porter
August 08, 2019
Joshua Bowman you are the best sales guy they have! You should definitely AVOID NORA Halstead if you're going there. It's such a bummer to see that a dealership that is supposed to "Deliver Customer Ha You should definitely AVOID NORA Halstead if you're going there. It's such a bummer to see that a dealership that is supposed to "Deliver Customer Happiness" is delivering their DISAPPOINTMENT and unhappiness by having sales managers like Nora Halstead. JOSHUA Bowman is the only helpful and nice person I've talked to at DCH Lexus, He is new there but he REALLY knows how to talk to clients and make them feel welcomed, unlike his manager NORA. He went above and beyond to help me find the perfect car. I am so happy with my car, thank you Joshua!! I was planning to pay all cash and drive it home the same day but his manager Nora Halstead made it a xxxx of a sale. I walked in after seeing the ad on the website stating $10,875 for the car, and once I was talking about the price, Nora started talking about a $16,999 that was APPARENTLY posted before I got there. Making it sound like the $10,875 is the NICEST REDUCED price they could do, and like they were actually doing me a favor. while it was clearly ON THE WEBSITE. Not only that was a false advertising, but then she pulled out a sales Magazine with a deal, that according to her was going to start the day after. It seemed like she had three different prices in the three different ads (the Car itself, the website, and the Magazine). I had a terrible buying experience, especially since it was my first car. More
by Author
Employees Worked With
Joshua Bowman, Nora Halstead
July 18, 2019
Super smooth purchase experience I bought a RX350 from DCH Lexus of Santa Barbara last week. The whole transaction was on phone, text, and email. I bought the car unseen. I am in Nort I bought a RX350 from DCH Lexus of Santa Barbara last week. The whole transaction was on phone, text, and email. I bought the car unseen. I am in Northern California but they are the only dealership that had the color combination and the features I was looking for. Robin Tidd made the whole process super smooth. We agreed on the price in couple of minutes and then she arranged for the logistics of delivering the vehicle. Mark delivered the vehicle and spent about an hour explaining the features to me. There was no pressure of any kind nor did they try to sell me anything extra. I arranged my own financing and did not trade in any vehicle. This is how car buying should be. More
by Harsh D
Employees Worked With
Robin Tidd, Mark Bourdo
July 18, 2019
Excellent Very good customer service in all met my expectation on My purchase of my new vehicle Left the dealership very satisfied with everyone who was involv Very good customer service in all met my expectation on My purchase of my new vehicle Left the dealership very satisfied with everyone who was involved. More
by angela805
Employees Worked With
Aaron Vazquez
July 09, 2019
Repair of faulty brakes/ Ignition failure (battery). The brakes were faulty and mal-functioning, as was the battery. The ignition was slow and almost dead. Battery was replaced, and brakes re-worked. N The brakes were faulty and mal-functioning, as was the battery. The ignition was slow and almost dead. Battery was replaced, and brakes re-worked. Now all is functioning well and safely. Other minor problems with window sensors, and back seat, and window washers were explained clearly to me, and have been corrected and working well. T his was over the 4th of July holiday, so the car was not available for about 3 days. I am very impressed with the quality of the service dept, and in particular with the help of Mr. Phong, who was exceptionally courteous, efficient, and cooperative in trying to complete the repairs ASAP, and who arranged transportation to and from the dealership for me.He is very competent, and excellent in dealing with customers. ( ALSO, my car was washed and was immaculate when I picked it up.!!!! I was delighted with this extra treat). I will most certainly return for future services. Patricia McCormack More
by PattiMac
Employees Worked With
Phuong Pham, Yhaya Harb
June 29, 2019
Very complete service. Recommended future service. Always complete and very friendly. Reviews the service to be provided and recommend any future service. Always prompt in returning the after it is w Always complete and very friendly. Reviews the service to be provided and recommend any future service. Always prompt in returning the after it is washed. More
by abetakasugi
Employees Worked With
Edward Simeon
June 14, 2019
Stress-Free Transaction in Leasing a New Lexus We just leased another awesome Lexus ES 350 from Aaron at DCH Lexus of SB. The process was smooth and stress-free? and the follow up has been the bes We just leased another awesome Lexus ES 350 from Aaron at DCH Lexus of SB. The process was smooth and stress-free? and the follow up has been the best. We love all the new technology in our new car, especially Apple CarPlay! Thanks for truly making the customer come first! More
by J & J
Employees Worked With
Derek Bishop, Aaron Vazquez, James Porter
June 11, 2019
#1 Service Dealer in Town Recently took my car in for service, and the servicemember(s) were all so friendly, courteous and all matters were handled in a timely manner. I am v Recently took my car in for service, and the servicemember(s) were all so friendly, courteous and all matters were handled in a timely manner. I am very happy with their attentiveness, my car was ready in no time. More
by Janet818
Employees Worked With
Edward Simeon, Phuong Pham
June 10, 2019
Great Service We bought our RX 350 last November. We have been very happy so far. The 5000 mile service came up on my dash. I scheduled the appointment online with We bought our RX 350 last November. We have been very happy so far. The 5000 mile service came up on my dash. I scheduled the appointment online with ease. I found everyone I spoke with very friendly and helpful. My car was serviced and washed in no time. More
by vonvonb
Employees Worked With
Isaiah Figueroa
