Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ken Garff Lexus of Santa Barbara
Santa Barbara, CA
424 Reviews
Filter Reviews by Keyword
By Type
Showing 424 reviews
November 03, 2019
Fabulous experience at DCH Lexus, Santa Barbara From making our appointment, requesting a loaner car, to the service performed; talking to new car salesmen, even test driving, our experience was abs From making our appointment, requesting a loaner car, to the service performed; talking to new car salesmen, even test driving, our experience was absolutely fabulous and outstanding in every way. More
by Barbara
Employees Worked With
Edward Simeon, Glauco Pergolizzi, Mike Courville
October 21, 2019
Service I had service on my Lexus. I stopped in last week unannounced; I was aware I had a free afternoon. The service department was wonderful. The service I had service on my Lexus. I stopped in last week unannounced; I was aware I had a free afternoon. The service department was wonderful. The service mgr. inquired about any problems I may have had and did the full service on my car. Thank you! More
by Suzi Harris
Employees Worked With
Edward Simeon, Tony Carbajal, Derek Bishop, Phuong Pham, Efrain Lopez, Isaiah Figueroa
September 30, 2019
DCH Lexus of Thousand Oaks Excellent service here . They really make you feel welcome . 100 Percent Satisfied with everyone who has helped me ! My Salesperson Abby was extremely Excellent service here . They really make you feel welcome . 100 Percent Satisfied with everyone who has helped me ! My Salesperson Abby was extremely easy to work with when I bought my Lexus ES 350 . I highly recommend her . More
by Pjansmichael
Employees Worked With
Abby Gaetz, Efrain Lopez, Isaiah Figueroa
September 30, 2019
Nora, Eddie and Mike did an outstanding job selling me my new Lexus. I would buy my next car at this dealership and have already recommended it to friends and family. Nothing but a fantastic experience from new Lexus. I would buy my next car at this dealership and have already recommended it to friends and family. Nothing but a fantastic experience from beginning to end. More
by Pete
Employees Worked With
Mike Courville, Nora Halstead
September 25, 2019
Accommodating Service Arrangements We were reminded by email that we were to bring in our new Lexus LS500 for its first service and inspection. Edward was very accommodating of our limi We were reminded by email that we were to bring in our new Lexus LS500 for its first service and inspection. Edward was very accommodating of our limited window of time to bring in for said service. Even had time to wash the car before returning it to us. Thank you. Oh, the cookies were exceptionally tasty this time around! 😊 More
by Martins Lexus
Employees Worked With
Edward Simeon
September 18, 2019
Purchase of used 2008 400H I found the listing on Carfax.com and email dealership to inquire about photo's and condition. I received email from Robin and she went ahead and took I found the listing on Carfax.com and email dealership to inquire about photo's and condition. I received email from Robin and she went ahead and took photos overnight of the recent trade in. We arrange a meeting and test drive. The vehicle was what I wanted and pricing was in my budget. Everything went so smooth - no pressure sale and financing. Love the experience and the SUV! I look forward to starting my venture with your service department. More
by rjjs
Employees Worked With
James Porter, Robin Tidd
September 17, 2019
Great first time buying a luxury car Abby and the finance team were so helpful before, during and after the sale. This is my first purchase of a brand new luxury car. I know that i will b Abby and the finance team were so helpful before, during and after the sale. This is my first purchase of a brand new luxury car. I know that i will be back at DCH Lexus of Santa Barbara for the next couple. 😊 More
by Dbozan
Employees Worked With
Abby Gaetz
September 14, 2019
Service Excellent service! Glauco Pergolizzi immediately put us at ease. Very friendly and very knowledgeable about the Lexus we purchase. Will share our expe Excellent service! Glauco Pergolizzi immediately put us at ease. Very friendly and very knowledgeable about the Lexus we purchase. Will share our experience with family and friends! Isaiah Figuerora and James Porter very good service! More
by Tootsie
Employees Worked With
Glauco Pergolizzi, James Porter, Isaiah Figueroa
September 09, 2019
Robin and the team at DCH Lexus of Santa Barbara Robin was very helpful in helping us to purchase our new car , all of the staff were a pleasure to work with ! Thank you Mike and Vicki Jacobson Robin was very helpful in helping us to purchase our new car , all of the staff were a pleasure to work with ! Thank you Mike and Vicki Jacobson More
by Jordan
Employees Worked With
Abby Gaetz, Robin Tidd, Nora Halstead
August 28, 2019
Yes and No Would I buy a car from DCH lexus? Yes and no. Yes because the sales people were pretty decent. No because of the overall treatment. I love dealing wit Would I buy a car from DCH lexus? Yes and no. Yes because the sales people were pretty decent. No because of the overall treatment. I love dealing with great sales people but isnt that kind of part of their job description?? My family and I had recently upgraded to a bigger SUV due to upsizing our family. We saw the car online and was able to work a deal out over the phone since the dealership was close to 3hrs away from where we lived. We ended up driving down to the dealership and the car was a perfect fit for us. The interior condition wasn't the cleanest...in fact I found a hand full of pretzels, a funion, and a vanilla crispy wafer underneath the third row seat. There were also fingerprints all over the back windows. They had the car go back to get detailed and brought it back from being detailed 45min later. Quick detail job I know. I inspected it and found the same food in the back seat and fingerprints. Also there was sand in the creveses of the seats. So I pointed it out and they took it back again. 20 minutes later it came back. Only found 2 pretzels this time and the sand was still there. Instead of having them send it back for the 3rd time I knew it wasn't going to come back any cleaner. So that was strike number 1. After the deal closed it was still daytime and we were unable to see that the front windshield had a hazy coat on it which made it very unsafe to drive at nighttime due to the glare from the oncoming headlights. My husband and I decided that since we were already going to have to pay someone to detail our car since the dealership failed to do, we would see if the detailer could get that film off. He wasn't able too so the windshield was considered damage. My husband called the dealership and they took a couple days to work something out. They needed us to drive to the next city, which is an hour there and an hour back, to pay out of our pockets to get the windshield replaced. They would reimburse us of course but the fact that we have had close to $600 come out of our pockets 3 days after buying the car, not cool. $250 detail job, $292 for windshield, and $50 for the gas we used to drive and get the windshield. We were only reimbursed for the windshield. Just dissapointed that they didnt take responsibility for all of the out of pocket costs. No one should drive away with a new car having to get it professionally detailed themselves on their own time and money. I should have never even had to send the car back to get re detailed. It should have been in mint shape as is. In conclusion if you want to leave the dealership driving a like new car and a safe one, I might add, probably shouldn't go to this one. We've bought a handful of cars over the last 10 years and have never been unsatisfied like we were with this purchase. More
by FernandChes
Employees Worked With
Eddie, Abby Gaetz, Glauco Pergolizzi, James Porter
