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Ken Garff Lexus of Santa Barbara

Santa Barbara, CA

not yet
rated
424 Reviews

350 Hitchcock Way

Santa Barbara, CA

93105

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Showing 424 reviews

January 29, 2020

Excellent costumer service.Sales and service department Excellent costumer service. Sales and service department people always makes me feel like I’m the only customer there. They are super nice and profe More

by Radek123
Recommend Dealer
Yes
Employees Worked With
Abby Gaetz, Edward Simeon, Glauco Pergolizzi, Derek Bishop, Phuong Pham, Mike Courville, Efrain Lopez, Aaron Vazquez, James Porter, Yhaya Harb
Feb 03, 2020 -

Ken Garff Lexus of Santa Barbara responded

Thank you for this wonderful review and for all your great recommendations of our team members! We love coming together to provide you with quality service and so we are so glad to see and hear all of this! Hope to see you again soon!

January 27, 2020

KKB instant offer which was $2,731 said it would only be 20 minutes which turned into 2.5 hours. Kept my car no check they gave me some paperwork and I was very frustrated so I then called KKB she agreed th More

by IDFK
Recommend Dealer
No
Employees Worked With
Reached out to GM and found out that he isn’t even the GM, Mike Courville
January 15, 2020

Relationship on the edge I took my GS350 in for a rattle that needed attention. The finding was that the cause was centered in the roof -- "sunroof tracks and cables have loss More

by cliff
Recommend Dealer
Yes
Employees Worked With
Edward Simeon, Phuong Pham
Jan 20, 2020 -

Ken Garff Lexus of Santa Barbara responded

Cliff, we greatly appreciate your taking the time to write this very candid and honest review! We appreciate your feedback on all fronts and we will do our utmost best resolve this issues stated! We hope you'll continue to be a supporter of Lexus and we thank you for this review.

January 10, 2020

THEY GET THE JOB DONE WITH NO HASSLE SCHEDULING WAS VERY EASY, EMPLOYEES WERE FRIENDLY AND THE JOB WAS DONE WHEN IT WAS SUPPOSED TO BE. NO PROBLEMS. I AM COMFORTABLE TAKING MY LEXUS TO More

by jcf777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edward Simeon
Jan 13, 2020 -

Ken Garff Lexus of Santa Barbara responded

Thank you for this wonderful review! We pride ourselves on excellent service and your kind words make it all worthwhile! Much appreciated and we'll hope to see you again!

January 09, 2020

Got in my car in the morning, my car wouldn’t start. Attempted to have AAA replace my batteries but a component was broken.i needed to get to work. We were already short staffed in our unit( I’m a PACUR More

by rosemariecjones
Recommend Dealer
Yes
Employees Worked With
Phuong Pham
Jan 13, 2020 -

Ken Garff Lexus of Santa Barbara responded

We are so happy to hear that we were able to help you out during a rough spot! And we so appreciate your wonderful review of our services! Don't hesitate to call upon us again!

December 23, 2019

Happy with my 2018 RX350 I got my 2018 RX350 from Brandon, and I and my wife are happy with his service. Good price and car is in good condition. Thank you, Brandon. David More

by RB Pine Tree
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Soufer
Dec 27, 2019 -

Ken Garff Lexus of Santa Barbara responded

Reading reviews like yours couldn't make us happier! Every day we strive to help our clients with their needs. Thank you for your kind words about our team and we hope to see you again.

December 13, 2019

FIVE STAR Excellent experience working with Derek and Mike in the repair of my 2011 Lexus RX 300 and purchase of a 2018 RX 350, highly recommend! More

by loal1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Bishop, Mike Courville
Dec 16, 2019 -

Ken Garff Lexus of Santa Barbara responded

Thank you for your five star review! We are so happy to hear that your recent visit was worthwhile and we appreciate your kind words about Derek and Mike! Hope to see you again soon!

November 27, 2019

SERVICE IS EXCEPTIONAL! THE SERVICE IS AMAZINGLY GOOD. THEY ARE ATTENTIVE, ACCURATE AND THOROUGH AT EVERY LEVEL. IT COULDN'T BE BETTER! THEY MAKE THE NECESSARY ENJOYABLE. More

by gclint3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edward Simeon, Phuong Pham
Dec 02, 2019 -

Ken Garff Lexus of Santa Barbara responded

Thank you for the excellent review!

November 11, 2019

DCH Lexus of Santa Barbara staff: From the time I step foot onto the property, I am always greeted with a ray of smiles, from every department I pass through. I am extremely satisfied More

by o glover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glauco Pergolizzi, James Porter, Robin Tidd
Nov 12, 2019 -

Ken Garff Lexus of Santa Barbara responded

Thank you for taking the time to write this amazing review! We are so glad to hear about your top notch experience with us. We value your loyalty and we hope to be able to service you again in the future.

November 07, 2019

Great experience working with Robin. She made the whole process fun and made me feel at ease from the moment I made initial contact with her. More

by Yvonne
Recommend Dealer
Yes
Employees Worked With
Robin Tidd
Nov 12, 2019 -

Ken Garff Lexus of Santa Barbara responded

Thank you for taking the time to write this awesome review! We are so pleased to hear about your positive experience with us. I will give Robin your kind regards and we hope to service you again soon.

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