Ken Garff Lexus of Santa Barbara

DCH is a reliable, customer oriented dealer. I have been working with them for years and highly recommend, have been very satisfied with their service department. working with them for years and highly recommend, have been very satisfied with their service department. More

Isaiah provided me with great service. He was friendly, informative and answered all my questions. Isaiah made sure that my car was well taken care of, provided transportation for me while my car was at th informative and answered all my questions. Isaiah made sure that my car was well taken care of, provided transportation for me while my car was at the dealership and made sure my car was trine in the fastest bog time. I highly recommend Isaiah to the management of Lexus as an example of what I except from an employee of a Lexus Dealership. More

Sometimes Things Happen - What is important is the response Sometimes it is not the buying experience that makes a great dealership but what happens after a service failure occurs. You and your team at DCH Lexu Sometimes it is not the buying experience that makes a great dealership but what happens after a service failure occurs. You and your team at DCH Lexus in Santa Barbara have proven that to me. After my recent purchase and communication issues that occurred I am very pleased to congratulate you and your team on an excellent recovery. I can highly recommend your dealership based upon good value in my purchase, lack of pressure during the sales experience, transparency with the service failure and excellent response by your team in correcting the issue. I will definitely be returning to your dealership for my service and future purchases. More

Visiting Santa Barbara from out of town I had my Lexus serviced at DCH. Edward my service rep offered me a nice loaner car. The service technician found a problem with the water pump and wanted to replace serviced at DCH. Edward my service rep offered me a nice loaner car. The service technician found a problem with the water pump and wanted to replace it with a new one. It was an expensive repair and needed to be approved by the warranty auditor. Edward found me a “like Kind” loaner for the weekend and I was eventually approved to replace the pump. Edward matched a price I was given to drain and replace transmission oil by an independent service.. I’m happy with the service. The service provider went out of their way to provide excellent customer service. More

Excellent customer service Robin recently guided me through the process of buying my new Lexus. She remains available to answer all questions! I am loving my new car! Robin recently guided me through the process of buying my new Lexus. She remains available to answer all questions! I am loving my new car! More

Derek does a fantastic job of keeping any updates on the service to the vehicle current. Great customer service by him! Greatly appreciate his commitment to get things right... service to the vehicle current. Great customer service by him! Greatly appreciate his commitment to get things right... More

True Professional Sales Glauco is the consummate professional. He knows his job and takes quick action to resolve issues. He has an engaging personality. It is easy to develo Glauco is the consummate professional. He knows his job and takes quick action to resolve issues. He has an engaging personality. It is easy to develop a friendship and loyalty to Glauco and DCH Lexus. More

I just received 5 star service from Derek Bishop and his service team - this was my first visit to DCH Lexus. Derek’s clear communication, resourceful repair options, professionalism and overall pleasant service team - this was my first visit to DCH Lexus. Derek’s clear communication, resourceful repair options, professionalism and overall pleasant demeanor will keep me returning to DCH Lexus for all of my future car care needs. More

Very personable as well as knowledgeable. Staff. I Very personable as well as knowledgeable. Staff. I enjoyed the non-pressure atmosphere. The refreshments were a nice touch. This is the place I woul Very personable as well as knowledgeable. Staff. I enjoyed the non-pressure atmosphere. The refreshments were a nice touch. This is the place I would send my friends. More

FRUSTRATED BY A NASTY SALES MANAGER NORA HALSTEAD IS THE MOST DISMAL SALES MANAGER i HAVE EXPERIENCED IN MY 70 YEARS OF PURCHASING CARS. DESPITE THE CAR WE WERE RESPONDING TO, BEING ON NORA HALSTEAD IS THE MOST DISMAL SALES MANAGER i HAVE EXPERIENCED IN MY 70 YEARS OF PURCHASING CARS. DESPITE THE CAR WE WERE RESPONDING TO, BEING ON THE LEXUS SB WEBSITE SHOWING IT AS A CERTIFIED CAR-AS WELL AS THE PRINTOUTS GENERATED BY. YOUR WEBSITE SHOWING THAT THAT, SHE INSISTED THAT IT WAS A MISTAKE AND WAS GENERALLY ARGUMENTIVE AND UNPLEASANT. FURTHER,, SHE INSISTED THAT IT WAS AN ERROR AND THEY HAD NO RESPONSIBILITY FOR THE INFORMATION. YET IT WAS ON THE SB SITE YESTERDAY AND TODAY ,AS WE SAT IN FRONT OF THE SALESMAN AND MS. hALSTEAD. SHE SAID YOUR UNLINE ADVERTISING WAS NOT ACCURATE AND SHOULD NOT BE RELIED ON!! YEARS AGO, WHEN WALT LEWIS WAS MANAGER IN OXNARD, WE PURCHASED, OR LEASED FOUR CARS FROM THAT LOCATION.. ALTHOUGH TODAY GLAUCO PERGOLIZZI, WAS AN EXCELLENT REPRESENTATIVE ,BUT NOTHING CAN MAKE UP FOR THE INSOLENCE OF THIS WOMEN. More