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Ken Garff Lexus of Santa Barbara
Santa Barbara, CA
617 Reviews
You might expect a car company’s top priority to be cars, but not at Lexus of Santa Barbara. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 AM
Sunday Closed
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Showing 617 reviews
Verified Customer
July 25, 2025
I got the car I wanted but the sales service is very poor. I have asked three times now to get an electronic version of my sales contract with no response. Requests were sent to Ezequiel and Robin i poor. I have asked three times now to get an electronic version of my sales contract with no response. Requests were sent to Ezequiel and Robin in finance and Jonathan Cruz. I have subsequently asked via text to Jonathan Cruz with no success. This is unacceptable. There are many other Lexus dealerships in Southern Cal including those I have done business with in the past. Very disappointed for a super simple ask.... As a note, the Santa Barbara BMW team are outstanding. Even after moving into a Lexus, they were happy to learn I have a new car I like. Your dealership needs to get some training on personal skills. Too many other Lexus dealerships to do business with for our future planning for sure. More
by NOEL12
Employees Worked With
Robin T and Ezequiel M and Jonathan Cruz
July 25, 2025
Every one in the dealership is very friendly and helpful. We enjoy buying car there. And we will refer our friends to visit their dealership. We enjoy buying car there. And we will refer our friends to visit their dealership. More
by mayyukwong
Employees Worked With
Maurizio Genovese , Ezequiel Maciel
July 25, 2025
We have purchased 4 previous Lexus cars over the years. We keep coming back because of the good service we get. Emily was an excellent sales person. We appreciated all her advice & help. We keep coming back because of the good service we get. Emily was an excellent sales person. We appreciated all her advice & help. More
by bdweber2
Employees Worked With
Emily - Sales
July 25, 2025
Thus far is convenient to have my car serviced locally. Have had three different service personnel that I had to contact with my vehicle getting serviced. Have had three different service personnel that I had to contact with my vehicle getting serviced. More
by Ricardo
Employees Worked With
Chris Williams-Service Advisor
July 24, 2025
Ken is a good guy who is also very professional in his job. One more word job. One more word More
by WISTCL
Employees Worked With
July 24, 2025
I received excellent customer service from the sales team at Ken Garfield Lexus of Santa Barbara. They treated me with utmost respect as they navigated me through the purchase of a used ES300h Lexus. I am qu at Ken Garfield Lexus of Santa Barbara. They treated me with utmost respect as they navigated me through the purchase of a used ES300h Lexus. I am quite happy to recommend this dealership to others. More
by dennisford57
July 22, 2025
Best car buying experience. Emily Lopez was amazing. Love my new Lexus 2025 NX 350 h! Emily Lopez was amazing. Love my new Lexus 2025 NX 350 h! More
by wattd222
July 21, 2025
The dealership was under construction so the amenities were not available. Understandable. Friendly, and courteous staff were not available. Understandable. Friendly, and courteous staff More
by Jwmdo
Employees Worked With
