Ken Garff Lexus of Santa Barbara

Jonathon was fantastic. He immediately came out to meet us and show us some cars. After discussing many options, I purchased a car at a fantastic deal. He immediately came out to meet us and show us some cars. After discussing many options, I purchased a car at a fantastic deal. More

I have continued to return to the Lexus of Santa Barbara due to the excellent service department team. I feel welcome and appreciated as a returning customer. due to the excellent service department team. I feel welcome and appreciated as a returning customer. More

Knowledgeable, respectful, helpful sales people - just what I was looking for - as well as pleasant staff in the finance department. what I was looking for - as well as pleasant staff in the finance department. More

I drive from Simi Valley to get my car serviced because the service is always excellent. the service is always excellent. More

On March 20, 2025, I purchased a service contract and warranty from Lexus of Santa Barbara and immediately cancelled both with the finance manager, Ezequiel Maciel. Despite his assurance of a refund with warranty from Lexus of Santa Barbara and immediately cancelled both with the finance manager, Ezequiel Maciel. Despite his assurance of a refund within one month, I have been repeatedly misled and have yet to receive my money back. Following the cancellation, I spent weeks attempting to get a written confirmation from Mr. Maciel via calls, emails, and texts, but received no response. After finally contacting him on April 27th, he informed me the cancellation had been processed but the refund would take another month. On May 15th, Mr. Maciel emailed me a photocopy of a check he claimed was mailed. Shockingly, this check was made payable to "PNC Bank" and not to me. Despite my immediate attempts to contact him about this clear error, he stopped responding. To make matters worse, a new and fraudulent charge of $3,981.00 for a "REBILL" appeared on my card on June 25, long after the cancellation. The dealership has been completely unhelpful in resolving this, and my refund remains outstanding. This entire experience has been a masterclass in poor customer service and deceptive practices. I strongly advise anyone considering purchasing a service or warranty from this dealership to proceed with extreme caution. More

Car was serviced timely, however a problem occurred when I picked it up. Christopher Williams made sure it was fixed properly to make sure the car was safe to drive. I really did appreciate Christopher’s I picked it up. Christopher Williams made sure it was fixed properly to make sure the car was safe to drive. I really did appreciate Christopher’s help. The car is running perfectly now. More

Christopher was very helpful and very informative in telling me about my car. I appreciate the service I received from him. Thank you for your service telling me about my car. I appreciate the service I received from him. Thank you for your service More

My experience at Santa Barbara Lexus was excellent. My problem was taken care of in a timely manner. And I appreciated that my car was washed. I also appreciate being notified of the progress on my My problem was taken care of in a timely manner. And I appreciated that my car was washed. I also appreciate being notified of the progress on my car because they had to keep overnight. Thank you. More

finance guy drives on 2 hr to sell you service and no refund after cancellation. refund after cancellation. More

Chris was awesome. He explained the details well, was very courteous and ensured the service experience went very smooth. He explained the details well, was very courteous and ensured the service experience went very smooth. More