Ken Garff Kia Bell Road

PUBLIC NOTICE. The BBB has been contacted in several occasions that this dealership has a tendency of overpricing vehicles at the time of purchase. Buyers reported The BBB has been contacted in several occasions that this dealership has a tendency of overpricing vehicles at the time of purchase. Buyers reported that the dealer sales team will add packages to the final sale that the buyer did not request. In many occasions the price of a vehicle has been inflated up to $10K resulting in extra charges that include window tinting package, third party powertrain transmission & engine extended coverage and auto accessories over the original price posted in OfferUp or Facebook Market. In other instances, it was discovered that the buyer was given no opportunity to look for a different lender with better auto loans. The sales representative is likely to convince you that they have the best auto loans using their own lenders when in reality they want to run your credit against multiple unrecognized lending institutions that charge up to a maximum of 29% interest rates. It was noted that 8 out of 10 buyers that purchased a vehicle during the years 2022, 2023, and 2024 were very displeased with the end purchase. Many of these buyers believed that the sales representatives are trained to quickly convince you that you qualify but in reality you do not, especially without true verification of employment. Other buyers reported many inconsistencies associated to the credit applications that simply do not match the applicant's first or last name with spelling errors and mismatched personal identification. This raises serious concerns because when your personal information do not match, then it is likely to receive wrong credit information. This dealer on average will credit check buyers against 5 to 6 entities damaging your credit score up to 16 points of your total credit score. It is recommended you come prepared with a pre-approved letter from your lender and DO NOT allow Ken Garff Kia Bell Road to run your credit again. FINAL ADVISORY: The buyers that purchased from this dealer believed that there are hidden fees classified as illegal charges with the intent to charge for something that the vehicle came with already. For instance a used car may be still under warranty, but Ken Garff Kia will still add extended warranty, the tinting package came already with the used car, but Ken Garff Kia will still make you believe you have to pay for it, and oil changes that you can deny at the time of purchase seems to be added without your permission in the final amount financed. To join the Class Action against Ken Garff Bell Road malpractices, File complaint here https://consumer-complaint.azag.gov/publiccomplaint/begin.aspx or visit https://www.bbb.org/us/az/phoenix/profile/car-dealers/kia-bell-road-1126-1000088063 More

Dishonest dealer! I saw a car listed on carfax listed by Ken Garff Kia. I made a call, a sales guy, Wili quickly answered my call, told me that the car is being pre I saw a car listed on carfax listed by Ken Garff Kia. I made a call, a sales guy, Wili quickly answered my call, told me that the car is being prepped, it was 16.5K. (it was listed as 16.9K online). I told him to shoot me the best out of door pricing...he came back and told me that they couldn't sell me the car, as someone made a mistake. I asked to speak to his manager, he told me that the manager was busy at the moment and for sure, he would return my call. Guess what? no calls, no response. Hey, you are a car dealer. List your car, and people browse and buy. If you cannot honor your pricing or even have the courtesy to return an inquiry call, then you are no diff than a street corner used car lot. Don't do business with them, no Wili, no Kia Bell Road. What a disappointment, they gave car sales professionals a bad name. Don't do business with them. I hope you guys will always be missing your bonus targets and be cheated by your buyers. Enjoy! More

I bought my k5 from Ken Garff over the phone everything was very smooth, upfront and professional thank you Kevin Blachowski was very smooth, upfront and professional thank you Kevin Blachowski More

Slow to process paperwork after the sale. No follow up on We Owes. Argumentative and lied about add-ons being required for financing and were appalled when I pointed out in their own paperwor No follow up on We Owes. Argumentative and lied about add-ons being required for financing and were appalled when I pointed out in their own paperwork it was optional and can not be a condition. Shady practices and giving the Kia name a dark shadow. Very poor ambassadors of the brand. More

I bought a car for my sun. Before i text drive, they had to air to two of tires. Salesman said they just need air. Both of the tires were flat and hat to buy two new tires in t Before i text drive, they had to air to two of tires. Salesman said they just need air. Both of the tires were flat and hat to buy two new tires in two days. There was a little chip on the windshield, salesman said the service department will call you, of course, they never did. I text them few more times and they stop answering my text. They are just a looser salesman, they lie. I will never go there again. More

I can’t even begin to express my gratitude to the Ken Garff Kia Bell Road team! They made my first new car buying experience easy, educational, and overall successful! I am EXTREMELY satisfied with the w Garff Kia Bell Road team! They made my first new car buying experience easy, educational, and overall successful! I am EXTREMELY satisfied with the whole transaction from the sales consultant Detrick’s professionalism, transparency, and advice, the GM Armando’s flexibility and the F&I Director Shaun’s willingness to work with my budget while setting me up with the best possible vehicle service contract! Needless to say, Ken Garff Kia Bell Road has earned itself a lifelong customer! More