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Ken Garff Kia Avondale
Avondale, AZ
217 Reviews
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Showing 217 reviews
August 17, 2011
I would have to say that my overall experience was not pleasant and I do not plan on returning to this dealership. I feel that the communication from the service manager(s) was lousy. I was not told tha pleasant and I do not plan on returning to this dealership. I feel that the communication from the service manager(s) was lousy. I was not told that the part being replaced was refurbished and being done at a different shop (a non dealer). I was also told by Adrian that I could have my old part, when I picked up my car the part was not there. After talking to the owner (hector) I was told it was a core part and I would have to pay to get the part….xxx!? when I picked up my car it had a dirty windshield (probably from sitting for 3 weeks) when I tried to clean off the dirt my windshield washer fluid was bone dry! I left the dealer and got on the freeway and the car was shaking really bad, I when I inspected the vehicle I notice that one of my tires was super low (it was under 20 PSI). I was very disappointed that they would give me my car back in that condition, I called Hector the owner and he told me to come back and he would check all the fluids and give a multi point inspection, I’ll pass, I hope to never have to deal with this dealer ship again. If you decide to bring your vehicle here I would ask for Hector to oversee, he did sound genuine about wanting a good reputation, I don’t think the employees here have the same concern. More
by shannonpress
Employees Worked With
Adrian, David, Hector
August 14, 2011
We enjoyed our experience purchasing a new Optima Hybrid. Lou even flowed us home and programmed the car and took over an hour up explain all of the car amenities to us. That was unexpected. The car was Lou even flowed us home and programmed the car and took over an hour up explain all of the car amenities to us. That was unexpected. The car was clean and filled with gas too! More
by Liquidassets4fit
Employees Worked With
Lou
July 06, 2011
My first dealings with this dealership was in July 2006. I had a horrible experience with the then Avondale Kia, which I detailed in an earlier review. Last August (2010) I was quite surprised to be contact I had a horrible experience with the then Avondale Kia, which I detailed in an earlier review. Last August (2010) I was quite surprised to be contacted by Hector Salazar, new NEW owner (purchased from Michael Crawford, who had purchased it from Avondale Kia) of what is now known as Salazar Kia. I conversed with Hector in both email and phone. He apologized for my experience (of which he had no control) and asked if there was anything he could do to make it right. As 4 years had passed and the past issues were put to rest, I said no. He told me to contact him directly when I was ready to purchase a new vehicle. As I was impressed that Hector took the time to contact me right after he purchased the dealership, I decided to contact him again a week ago and let him know I was ready to purchase a new 2011 Kia Sportage EX. He told me he would make sure I was happy with my purchase. I was then contacted by Tom Reilly, the GM of Salazar Kia. Needless to say, every aspect of the purchase was fantastic. I did my homework (as EVERYONE should do) and knew which vehicle I wanted, the invoice price of the car, what discounts Auto Buy programs were getting, and the real value of my trade in. Every aspect of this buying experience was great. The price we agreed on was considerably lower than the other Auto Buy programs and we agreed on a very good trade in price. I felt no pressure and was even told I could think about it AFTER we agreed on the price. I did, and was back at the dealer in a few hours to make the purchase. I was able to take delivery in a little over an hour after I returned to Salazar. Not only am I now singing the praise of Salazar and highly recommend them, I will most definitely be back to shop them when I'm ready to make my next car purchase. Thanks to Hector for keeping his word and turning around a crappy dealership. Also thanks to Tom and Mike for making this a pleasant buying experience for me. Dealerships are in business to make money. We are trying to save money. Do your homework before you even step in a dealership. Know what you want, know what it's invoice price is, and know what your trade is worth. More
by SteveClark1000
Employees Worked With
Tom Reilly and Mike Bergesson, Mike Bergesson
June 17, 2011
I took my serento in for an oil change and they found that my car was leaking fluid and contacted my warranty company put me in a rental and did everything I would highly recommend Salazar to all my frie that my car was leaking fluid and contacted my warranty company put me in a rental and did everything I would highly recommend Salazar to all my friends and family More
by kiaman
Employees Worked With
matt
April 05, 2011
I had a power window repaired and I have no problem with the repair. While it was being repaired, I was given a loaner vehicle. The loaner vehicle had a crack at the bottom of the windshield but I didn't the repair. While it was being repaired, I was given a loaner vehicle. The loaner vehicle had a crack at the bottom of the windshield but I didn't report it to the company. When I returned the vehicle, I was told I need to pay for the damage. I ended up splitting the cost of the windshield with the dealership. I wasn't pleased but since I hadn't reported the crack when I took the loaner, I didn't have any way to defend my position. The person I worked with was David Sanchez. Mr. Sanchez ended up making up a story about when and how I returned the vehicle, and when I tried to correct him, he then lied about an earlier conversation we had had, all to back up his story. The sad thing was that his lie didn't have anything to do with whether or not I was responsible for paying the damage. But because of his dishonesty, I won't be a future customer of the dealership. More
by mtholliday
Employees Worked With
David Sanchez
March 09, 2010
Took my Kia Optima in for service. On the KIA Service Evaluation sheet, some of the checked off "good" items in the Technical Section were obviously not looked at. If the items that were obviously in nee Evaluation sheet, some of the checked off "good" items in the Technical Section were obviously not looked at. If the items that were obviously in need of attention and not looked at, I can't TRUST that the service was done properly. I will NOT return to Salazar for any service on my vehicle and would advise other Kia owners to have their vehicles serviced elsewhere. More
by RF
Employees Worked With
richard
July 19, 2006
I visited Avondale Kia as part of the Costco purchase program. The Fleet salesman was very friendly and helpful. As I was dealing with the Costco program, the vehicle price was set so there was no nonsen program. The Fleet salesman was very friendly and helpful. As I was dealing with the Costco program, the vehicle price was set so there was no nonsense played with the price. They gave me a fair price for my trade (that DID require "games"). The problem is the after-sale communication. I have called my salesman 3 times over a period of 5 days (personally spoke to him) about the "we owe" list of two accessories promised and not available. He promised to check on it and get back to me. Not one call has been returned. This morning I called the Sales Manager and he also promised to get right back to me! Nothing yet. I believe the $200 in accessories promised will NOT be delivered. More
by SteveClark1000
