Ken Garff Hyundai Surprise

Allointment oops I scheduled a spring service on my 2018 Hyundai Sante Fe last Wednesday for 10:00am. After 1 3/4 hours I checked back at service desk and discovered m I scheduled a spring service on my 2018 Hyundai Sante Fe last Wednesday for 10:00am. After 1 3/4 hours I checked back at service desk and discovered my car was never taken to service bay for work, apparently the technician scheduled to service my car was unable to work during that time and my car was never reassigned to another technician. I could not stay to wait for available technician. I reached out later to Victor, the service manager that evening and arranged to drop in at 1pm the next day for the service needs. At my arrival the following day, Victor met me , took my car for service and followed it through to completion in less than one hour’s time. Because of their error in failing to get my car assigned appropriately to an available tech the day before Victor provided this service appointment complimentary to show me their interest in retaining me as a new customer. I was happy with the service provided and Victor’s willingness to provide excellent customer service after their error on scheduling the previous day. I give them an excellent service rating to provide great customer service and retain me as a future client. More

I got ripped off at the service department I brought my car in to the service department for fuel system service and an oil change. The very next day there was a huge oil leak in my garage. I t I brought my car in to the service department for fuel system service and an oil change. The very next day there was a huge oil leak in my garage. I took the car back and spoke with Victor Vasquez, the service manager and he stated it was oil residue. Took the car in the back and claimed to have cleaned it up. The very next day there were new leaks. I took the car to arrowhead hyundai and they found that the oil gasket was cracked. Also, i had a 20% coupon applied to my bill of $349, which victor vasquez claimed was capped at $35. There were no disclaimers on the coupon stating that your capped off at $35. Those that service their cars at rodeo hyundai should be aware of the shady service manager, victor vasquez and go over the price before letting them service your vehicle. I will never take my car to Rodeo Hyundai for service again. Good luck to those who do. More

Steven Simpson thank you! I walked into the dealership honestly not expecting to walk out with a car but thank you to Steven Simpson and the help of his colleagues they were ab I walked into the dealership honestly not expecting to walk out with a car but thank you to Steven Simpson and the help of his colleagues they were able to get me a great deal. Steven was awesome to work with and he made the whole process that much better. I would honestly recommend him to anyone looking to purchase a vehicle. Thank you again Steven! More

Best Dealership around for Customer Service! The standard is high when taking care of customers and that is what keeps me coming back for all the service needs of my car! I forgot the young lady' The standard is high when taking care of customers and that is what keeps me coming back for all the service needs of my car! I forgot the young lady's name who took my keys, but she made the process of dropping my car off for a sealant application easy from start to finish. Plus I am always greeted like family by my salesman, Ed Fuchs, when he sees me in service. He never fails to make it a point to say hello when he is there and that means a lot! I continue to be happy with my service. More

Professional and friendly! Had warranty service performed, Kaelynn set up my service apt and I worked with victor to get the services competed! I’m always able to get in when ne Had warranty service performed, Kaelynn set up my service apt and I worked with victor to get the services competed! I’m always able to get in when needed and Victor is always professional and honest. He does what makes sense and is in the best interest of the customer. In my case, he realized the tire needed to be replaced under the warranty and he was quick to order and have it replaced. He also had another service advisor check my spare to make sure it was good to go! I really appreciated the thorough work! Thanks Rodeo Hyundai More

Always a good experience I find their service accessible even for emergencies. They are prompt and courteous and make waiting less painful with a great waiting area and even I find their service accessible even for emergencies. They are prompt and courteous and make waiting less painful with a great waiting area and even refreshments if you so choose. More

Smooth negotiations Dealership is pristine and and so are their models. Our salesman was Tony Alvarado and he was absolutely a professional, upfront and answered all our Dealership is pristine and and so are their models. Our salesman was Tony Alvarado and he was absolutely a professional, upfront and answered all our questions. He made it a pleasant experience. I would recommend anyone looking for vehicle to go to Rodeo Hyundai in Surprise. More

Outstanding service & superb vehicles! Steve shrock was my saleman and he was the absolute best! Jumped through hoops for me when i really needed it! Got me the best price in 500 miles! Steve shrock was my saleman and he was the absolute best! Jumped through hoops for me when i really needed it! Got me the best price in 500 miles! More

Great experience Went in to buy a car- got it for the price advertised. No game playing with sales or finance. In and out very quickly. The end. Went in to buy a car- got it for the price advertised. No game playing with sales or finance. In and out very quickly. The end. More

Rodeo Hyundai is Fabulous! Can't say enough good things regarding the staff and service at Rodeo Hyundai! From the initial contact with Steve Simpson, my Sales Consultant, thro Can't say enough good things regarding the staff and service at Rodeo Hyundai! From the initial contact with Steve Simpson, my Sales Consultant, through the purchase process with the management and service staffs, all my questions and concerns were answered with care, concern, and professionalism. I would highly recommend Rodeo Hyundai to my family, friends, and anyone that would ask! More