Ken Garff Hyundai Surprise
Surprise, AZ
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Good Service Took in for some basic service on my Hyundai Vera Cruz. Friendly people and job was done on time and at a fair price. Would recommend them for servic Took in for some basic service on my Hyundai Vera Cruz. Friendly people and job was done on time and at a fair price. Would recommend them for service. More
Sales experience was tops Treated well and all steps were concentrated on and well handled. Staff was courteous and knowledgeable throughout the whole sales and completion pro Treated well and all steps were concentrated on and well handled. Staff was courteous and knowledgeable throughout the whole sales and completion process including all settings on the display and left the impression that they were all well qualified.. More
Great service experience Victor's team always does an excellent job. In and out in 40 minutes for my oil change. I would definitely recommend the surprise store for service Victor's team always does an excellent job. In and out in 40 minutes for my oil change. I would definitely recommend the surprise store for service More
Great Customer Service I love servicing my vehicle at thia dealer, it’s close to home and Justin Bartlema always provides great customer. He lets me know of any promotions, I love servicing my vehicle at thia dealer, it’s close to home and Justin Bartlema always provides great customer. He lets me know of any promotions, what services may be needed in the future and always have a great conversation with him. More
Allointment oops I scheduled a spring service on my 2018 Hyundai Sante Fe last Wednesday for 10:00am. After 1 3/4 hours I checked back at service desk and discovered m I scheduled a spring service on my 2018 Hyundai Sante Fe last Wednesday for 10:00am. After 1 3/4 hours I checked back at service desk and discovered my car was never taken to service bay for work, apparently the technician scheduled to service my car was unable to work during that time and my car was never reassigned to another technician. I could not stay to wait for available technician. I reached out later to Victor, the service manager that evening and arranged to drop in at 1pm the next day for the service needs. At my arrival the following day, Victor met me , took my car for service and followed it through to completion in less than one hour’s time. Because of their error in failing to get my car assigned appropriately to an available tech the day before Victor provided this service appointment complimentary to show me their interest in retaining me as a new customer. I was happy with the service provided and Victor’s willingness to provide excellent customer service after their error on scheduling the previous day. I give them an excellent service rating to provide great customer service and retain me as a future client. More
I got ripped off at the service department I brought my car in to the service department for fuel system service and an oil change. The very next day there was a huge oil leak in my garage. I t I brought my car in to the service department for fuel system service and an oil change. The very next day there was a huge oil leak in my garage. I took the car back and spoke with Victor Vasquez, the service manager and he stated it was oil residue. Took the car in the back and claimed to have cleaned it up. The very next day there were new leaks. I took the car to arrowhead hyundai and they found that the oil gasket was cracked. Also, i had a 20% coupon applied to my bill of $349, which victor vasquez claimed was capped at $35. There were no disclaimers on the coupon stating that your capped off at $35. Those that service their cars at rodeo hyundai should be aware of the shady service manager, victor vasquez and go over the price before letting them service your vehicle. I will never take my car to Rodeo Hyundai for service again. Good luck to those who do. More
Steven Simpson thank you! I walked into the dealership honestly not expecting to walk out with a car but thank you to Steven Simpson and the help of his colleagues they were ab I walked into the dealership honestly not expecting to walk out with a car but thank you to Steven Simpson and the help of his colleagues they were able to get me a great deal. Steven was awesome to work with and he made the whole process that much better. I would honestly recommend him to anyone looking to purchase a vehicle. Thank you again Steven! More
Best Dealership around for Customer Service! The standard is high when taking care of customers and that is what keeps me coming back for all the service needs of my car! I forgot the young lady' The standard is high when taking care of customers and that is what keeps me coming back for all the service needs of my car! I forgot the young lady's name who took my keys, but she made the process of dropping my car off for a sealant application easy from start to finish. Plus I am always greeted like family by my salesman, Ed Fuchs, when he sees me in service. He never fails to make it a point to say hello when he is there and that means a lot! I continue to be happy with my service. More
Professional and friendly! Had warranty service performed, Kaelynn set up my service apt and I worked with victor to get the services competed! I’m always able to get in when ne Had warranty service performed, Kaelynn set up my service apt and I worked with victor to get the services competed! I’m always able to get in when needed and Victor is always professional and honest. He does what makes sense and is in the best interest of the customer. In my case, he realized the tire needed to be replaced under the warranty and he was quick to order and have it replaced. He also had another service advisor check my spare to make sure it was good to go! I really appreciated the thorough work! Thanks Rodeo Hyundai More
Always a good experience I find their service accessible even for emergencies. They are prompt and courteous and make waiting less painful with a great waiting area and even I find their service accessible even for emergencies. They are prompt and courteous and make waiting less painful with a great waiting area and even refreshments if you so choose. More