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Ken Garff Hyundai Surprise
Surprise, AZ
192 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 192 reviews
September 02, 2024
It started when I called ahead and was told they had 6 or 8 of the vehicle I was interested in that just arrived. They did not. There was 1 which we couldn't drive, oh wait, the manager worked some magic n 8 of the vehicle I was interested in that just arrived. They did not. There was 1 which we couldn't drive, oh wait, the manager worked some magic now we can drive it. We were up front we wanted to drive it then talk about rather we wanted to trade in our luxury SUV on this model. On the test drive I asked what features I should be paying attention to and was told "you're driving them". I honestly wanted to know about safety features, the fingerprint reader, ottoman type seats etc. I also said I may want to move down a trim level to get a second row bench seat and asked what features would be missing if I did that. The salesman, a long time employee, said 1 trim level down only comes with captains chairs when in fact I don't think you can even get captain chairs on that level, bench is standard. Back in the dealership, my husband who is not well, was left behind in the showroom as the salesman rushed us to the office. I told him I'd be interested in getting a trade in number & financing specials. These are the things we'd need to consider to make a decision. He's typing away, I think getting answers to these questions, asks what color we like, I'm thinking making pleasant conversation, poof, his sales manager is looking for that color as we speak. I later found out that color is hand wash only which would have been good to know. I told him we were getting the cart before the horse and that we'd like to get a trade in value, hear about incentives then make a decision. Next thing. he brings the finance person in to ask why we aren't driving the car home today. As I said my husband isn't well, we made our intentions very clear up front so we walked out. Answer to why we weren't driving the car home today is 1. We didn't have an opportunity to talk between us. 2. There was 0, absolutely none, information provided about the vehicle or our trade. 3. There was a basic lack of honesty, respect & appreciation for our business. Everybody is going through something, as we are, so I decline to call out any one person at this dealership by name however, my experience doesn't, in my opinion, speak well of the dealership as a whole but rather highlights their culture. I made an appointment at Earnhardt Hyundai N Scottsdale and the experience was amazing. They provided all the information we could want, valued our trade in on the spot, worked with us on line to get the deal done & accommodate my husbands health limitations, communicated well while we were waiting on the vehicle to arrive & made the whole process pleasant. Their sales department values have also earned the dealership my loyal service business even if it is a little further drive. More
by Kim Patton
Employees Worked With
Unwilling to call out names on such a bad review
July 10, 2024
This was by far the best car buying experience. Paul Horak was not pushy, he was friendly, helpful and I think we even made a friend in him! I will forever buy my cars from this dealer as well as t Paul Horak was not pushy, he was friendly, helpful and I think we even made a friend in him! I will forever buy my cars from this dealer as well as tell everyone I know about the dealer and Paul! Thank you Paul at Ken Garff! More
by Katiehagedorn1
Employees Worked With
Paul Horak
June 01, 2024
Paul Horak was awesome and got me into a great vehicle for my family he spent time time getting to know my needs and was able to get me a good deal. for my family he spent time time getting to know my needs and was able to get me a good deal. More
by Barbieri615
Employees Worked With
Paul horak
April 16, 2024
I wanted to say how astonished I am to hear that I got an oil change at the dealership & I got that which I always get . Once I got that the tech said I had a cracked oil pan. So I said okay when can I get i oil change at the dealership & I got that which I always get . Once I got that the tech said I had a cracked oil pan. So I said okay when can I get it scheduled, I come back a few days later to get that repaired. Paid, that same day I notice still dripping oil in my garage. Call back and they say to bring it in so they can look at it. I brought it in after all day they proceed to tell me that it’s another issue , and that whatever they fixed caused something else to break. So they tell me I have to now pay for more damage caused after they had supposedly fixed the oil pan crack it broke something else. Now I am annoyed as I came back because they diagnosed my car and told me the leaking was from one thing but now I am looking at hundreds of dollars to repair something that was caused by the deer ship. I didn’t even have an oil leak until I got the oil changed. DO NOT go to service here they are not honest and I am so disappointed and so angry. I hope this is read and the company does better. More
by Jennifer
Employees Worked With
Mike Kemper, Keegan Dillman, Madison Spencer
February 28, 2024
Amazing buying experience! Service Department was just as amazing,. They really care about the customer at this dealership. All the employees in sales and service was Service Department was just as amazing,. They really care about the customer at this dealership. All the employees in sales and service was very friendly More
by Bigagonzales
Employees Worked With
Jonathan
January 27, 2024
Sales rep was more interested in arguing that what they had online wasn't valid than discussing what we could do to get a car today. Was told they "don't sell horses outside." Sorry, I'm buying a car, not had online wasn't valid than discussing what we could do to get a car today. Was told they "don't sell horses outside." Sorry, I'm buying a car, not any horses. Sales manager "Billy" approached me like he was looking to fight me rather than help. I get it, you're a big tough guy, go to a gym instead of a dealership if you want to be a bully. Went from 100% buying a Kia or Hyundai to buying something else because of how I was treated. More
by SadCustomer
Employees Worked With
Sales Manaager 'Billy', Keegan Dillman
November 10, 2023
Horrible salesperson. Here is my actual response to Alex who tried to take advantage of my wife. 2020 Maserati Ghibli with a 2018 Ram 1500 Big Horn trade in. Stay away Here is my actual response to Alex who tried to take advantage of my wife. 2020 Maserati Ghibli with a 2018 Ram 1500 Big Horn trade in. Stay away Alex Uajara, I spoke with my wife last evening to go over your conversations with her. I am going to pass on this vehicle and your dealership based on your discussions with her. I do not tolerate disrespect to my wife nor do I have respect for a sales person that is dishonest. 1. You told her you cannot sell a vehicle that has not had a recall corrected? This is laughable as I am positive your Hyundais routinely are sold new with recalls outstanding. BTW - it was taken care of free of charge previously. 2. You told her a pullable dent with zero paint damage requires replacement of the entire bed of the truck? I was quoted $500 cash to have the dent pulled and repaired to new like condition. You tried to drop the value of $23,000 truck to $17,700 and sell her this?3. You want me to pay for Gap insurance without asking me - gap insurance is when you pay too much for a vehicle and should never be needed on a used call. Additionally, I have this coverage already. Gap is for NEW cars when you don't put enough down, not for covering your commission.4. I don't even know what that made up xx is you tried to add as "aftermarket." A hyundai dealership should not be modifying a Maserati. These are simply disrespectful statements and truly sad tactics to use. By the way, my wife has 20 years of sales experience and saw right through you. It may behoove you to know your audience. Best of luck. I'm sure there are plenty of suckers out there you are successful with. More
by BDC
Employees Worked With
Alex Uajara, Mike Kemper, Keegan Dillman
