Ken Garff Hyundai Southtowne - Service Center

HORRIBLE SERVICE!!! DO NOT, DO NOT TAKE YOUR USED HYUNDAI HERE! 3 weeks ago we took our 2006 Sonata to this dealership for an intermittent starting issue. At the time my DO NOT, DO NOT TAKE YOUR USED HYUNDAI HERE! 3 weeks ago we took our 2006 Sonata to this dealership for an intermittent starting issue. At the time my husband told him he thought it was the starter. After they worked on it they told him that it was the ignition switch. My husband had them replace it to the tune of 400 plus dollars. On our way home we stopped for breakfast and the car failed to start again so my husband took it back. They took it in again and cleaned the contacts (this was for free) yet on the way home it did it again. Upset my husband called them again and asked them to find out what it was doing. They put us off for a bit telling us that it would take some time to get us a loaner car while they fixed it. 2 weeks later they gave us a loaner car and kept my husband's car for 3 weeks. My husband called them and said he was concerned about the work they were doing and how much it would cost but the man he spoke to told him that at the time there was no charge. Finally after driving the car and trying numerous things they finally told my husband IT WAS THE STARTER and the fee would be around 500.00 to fix it. My husband said I have already paid for an ignition switch I didn't need, can we reach a compromise here? The man told him that it would be a wash. My husband made it clear that what he meant by that was that there would be no charge given that we already paid for the ignition switch that was not faulty? The man reassured him that it would be a wash. Today when my husband picked up his car he was presented with a bill for 513.60. When my husband complained the Service Manager was brought in and my husband told him what he was told and the service manager said that they couldn't do that and made no attempt to try to make this issue right. My husband paid the bill and told the service manager that he was displeased and would not be bringing our car back here and the Service Manager's response was Sir you are more than able to take your car anywhere you would like. Evidently they don't care to foster goodwill or try to keep a customer here. We will NOT be bringing our car back to here. We are seriously displeased and will be taking our Sonata to Murdock, which I have heard wonderful things about. More

Horrible Service Department They never returned a call to me even when they said they would call me. This happened 3 times and each time I had to either go to the dealership in p They never returned a call to me even when they said they would call me. This happened 3 times and each time I had to either go to the dealership in person or insist on talking to my service advisor. They have had my car for five days and I called them today and they said they had the part and so I would be done today. My service advisor never called again and so I again asked not to be sent to voice mail so I could talk to him. They haven't even started on it because it would be done by the end of the day tomorrow. I doesn't take two days to replace a part. Where is Riverton Hyundai when you want them? Ken Garff Hyundai isn't even in the same league. More

Friendly/Efficient Worked with Skylar who was very friendly, they weren't able to fix my concern but they tried and provided me with loaner car so it wasn't a huge incon Worked with Skylar who was very friendly, they weren't able to fix my concern but they tried and provided me with loaner car so it wasn't a huge inconvenience. He let me know I could leave it and they'd keep trying or to bring it back if I have more issues and let me know about their roadside assistance. They took my concern seriously and I appreciate it. More

Service Visit Gareth is one of the best employees that I have ever dealt with when it comes to servicing my car over the last 19 years as a driver. Gareth meets all Gareth is one of the best employees that I have ever dealt with when it comes to servicing my car over the last 19 years as a driver. Gareth meets all of my expectations when it comes to customer service. He does what he says he will and he goes the extra mile to make me happy and return my car to me in like or better condition. I hope you understand the quality of employee that Gareth is. Best regards, Sean Ravarino (801) 448-5987 More

Excellent Everyone at the Riverton Hyundai service department is great. They are always very nice and helpful. I wouldn't trust my car with anyone else! Everyone at the Riverton Hyundai service department is great. They are always very nice and helpful. I wouldn't trust my car with anyone else! More

Always pleased with the service here I'm always pleased with the service I receive at this dealership. Everyone I've ever worked with has been helpful and friendly. I never feel taken a I'm always pleased with the service I receive at this dealership. Everyone I've ever worked with has been helpful and friendly. I never feel taken advantage of, and I always feel like the prices are very fair. As a single woman, that's super important to me. I thin kit's important to choose the right dealership as well as the right car. I definitely give high marks to the helpful employees in the service department here. More

Great checking great repairing While doing an oil change, the dealership also did a 27 point inspection. The mechanics found a seal leaking on the alternator. The dealership replace While doing an oil change, the dealership also did a 27 point inspection. The mechanics found a seal leaking on the alternator. The dealership replaced the alternator free of charge since it had been damaged by the oil leak and replaced the seal under the 10 yr/100,000 drive train warranty! A big thanks to Garreth and the mechanics for taking care of us. More

Horrible service department I took my hyundai santa fe in to get a leak fixed. I was told it was fixed. The next day, the leak was still there. I took it in an additional 7 times I took my hyundai santa fe in to get a leak fixed. I was told it was fixed. The next day, the leak was still there. I took it in an additional 7 times to get the leak fixed. Each time they either said "good news, we couldn't find a leak so it is fixed, or we found the leak and it is fixed." The next morning the leak was still there. After that, I took it to another dealer and the next day my car was fixed. No more leak. Riverton Hyundai did nothing but waste my time and the other dealer said there were all kinds of weird marks and chards of aluminum next to my oil pan where Riverton Hyundai was doing who knows what. Do Not use their service department! More

Such a wonderful experience. They were very quick to look things over and did fix any problems they found. They didn't overcharge me or try to find problems that weren't there. Very friendly staff. things over and did fix any problems they found. They didn't overcharge me or try to find problems that weren't there. Very friendly staff. More