Ken Garff Hyundai Southtowne

When I discovered my mother purchased a new (but used) minivan I was a bit nervous. I currently live in DC and knew my mom had purchased this car without input from friends, family and/or our mechanic. minivan I was a bit nervous. I currently live in DC and knew my mom had purchased this car without input from friends, family and/or our mechanic. Still, she loved it and was excited to have a car to accommodate our family of five, including a 10 month old, while we visited Utah for a memorial hike (sadly, my father passed away unexpectedly in October). While we agreed her van was wonderful, complete with DVD player and a host of bells and whistles any parent would be excited about, there were some needed repairs I felt my mother shouldn’t shoulder. Living over 2,000 miles away and not knowing the folks from whom she purchased the car, I suspected she’d been duped by a stereotypical used-car salesman. I became furious when I considered all that my mother had been through recently. I’m not easily angered but I was ready to battle whoever may have taken advantage of her situation. Enter Scott Railsback, used car manager from Riverton Chevrolet. He completely disarmed me with his friendly, yet apologetic, approach. He explained that, while there are always unknowns when buying a used car, they certainly wouldn’t have wanted to sell a customer a car that was unsafe. (What?!$&% What happened to the dodgy car salesman I’d imagined???) Scott then sent me across the street to the Riverton Hyundai Suzuki Mitsubishi service center to meet with David Kelly (Assistant Service Manager) about the problems, but not before putting our family of 5 (remember, we were visiting from DC with our 3 kids ages 5 and under) into a loaner car perfectly suited for 3 car seats. Dave Kelly was equally nice, professional and earnest in his dealings with us. He checked-in with us every few hours to keep us apprised of diagnostics and repairs. He was incredibly knowledgeable about the van and was confident they could have it ready for my mother the next morning. As it turned out the van needed a whole new TIPM (Totally Integrated Power Module), a rarity in this model but a costly problem nonetheless. Riverton Chevrolet covered all costs of the repairs, were honest and professional in every way. When we returned the loaner car, one of Scott’s employees helped move all of our car seats and thanked us for our business. I would recommend Riverton Hyundai whole heartedly when looking for your next vehicle! A class act for sure. More

Purchased my Hyundai new from this dealership. Took it in for service. Tyler took the vehicle and was nice. Dustin called for me to get it, and he was a nightmare to deal with. Demeaning, rude, and actual in for service. Tyler took the vehicle and was nice. Dustin called for me to get it, and he was a nightmare to deal with. Demeaning, rude, and actually accused me of lying! I needed the handle replaced and Tyler told me that he would find out if I needed to find the part at home. When I picked it up Dustin said that was like me bringing in my car without a bumper, and that Tyler didn't write it down and would not have said that to me. After he tried to reach him he said he didn't like MY attitude and to sign the paperwork and leave. I was baffled as I have never given any attitude and I am nervous at dealerships. Took it to Murdock Hyundai and the difference is astounding!!! They treat me like a person, fixed a wire instead of my odometer unit that Riverton said needed replacement, AND fixed the handle FOR FREE!!!!! MURDOCK HYUNDAI HAS MY BUSINESS FOR LIFE!!!! Riverton is the WORST CUSTOMER EXPPERIENCE I HAVE EVER HAD. More

Preston was awesome. He was helpful and actually explained what I needed and why. He wasn't rushed and didn't talk over my head in "car talk" that I wouldn't understand. He took great care of me a explained what I needed and why. He wasn't rushed and didn't talk over my head in "car talk" that I wouldn't understand. He took great care of me and I would fully recommend! More

I went and test drove a brand new Hyundai Elantra and then I fall totally in love with the car and I was trying to work on the price of the vehicle with the sales lady that was helping me out and then th then I fall totally in love with the car and I was trying to work on the price of the vehicle with the sales lady that was helping me out and then this guy name Bill came show me bunch of number and the invoice of how much the dealership pays for the vehicle, shipment, extras. I was like wait the Manufactor suggestive retail price said $21115 and maybe you guys over pay for the car cause bill was trying to sale the car for almost $4000 more thatn the manufactir susgestive price, and then on top of that he asked me if I ever have financed a brand new car in the past and I said no I have not, and he respond that in that case I don't know nothing about the price of the car and since I said that probably Riverton Hyundai over paid for the car, he said if rivertong Hyundai over paid or not for the vehicle it was not my business... I think that was very rude of him and then I left... seriously bad bad bad experience More

My experience getting my oil changed on my Hyundai Sonata was great. The prices was awesome - what a great deal. Thanks you for offering $15 oil changes. was great. The prices was awesome - what a great deal. Thanks you for offering $15 oil changes. More

The low tire light went off and Preston quickly filled the tire. That lasted about 2 weeks. When I brought it back he suggested a quick inspection. They found a nail and quickly fixed the tire. I was amaz the tire. That lasted about 2 weeks. When I brought it back he suggested a quick inspection. They found a nail and quickly fixed the tire. I was amazed how fast the service was. More

I was working with multiple dealerships and multiple salesmen looking for a new car (Platinum Auto - Provo; Ken Garff Ford - American Fork; Murdock Hyundai - Lindon & Murray; Larry H. Miller Ford - SLC) salesmen looking for a new car (Platinum Auto - Provo; Ken Garff Ford - American Fork; Murdock Hyundai - Lindon & Murray; Larry H. Miller Ford - SLC) and I finally ended up buying a 2013 Hyundai Accent through Mario Blanco at Riverton Hyundai. He was knowledgeable, friendly, professional and I connected with him from the very first so that despite the many dealerships & salesmen I finally came back to him & bought my car. He had a great balance between staying in touch yet not being too overbearing. Would not hesitate to buy another vehicle from Mario. More

I came in for an oil change a few weeks ago and was helped by Preston Jeppesen. He was very friendly and kind. My car was finished much faster than expected. I love going to this location! helped by Preston Jeppesen. He was very friendly and kind. My car was finished much faster than expected. I love going to this location! More

I was so impressed with the salesman Darrell Yeates. He went above and beyond in giving my Wife and I a wonderful car shopping experience. I normally would rather chew my arm off than deal with saleman but went above and beyond in giving my Wife and I a wonderful car shopping experience. I normally would rather chew my arm off than deal with saleman but not this time, Darrell and the whole sales team were absolutely a pleasure to work with. They should be commeded on their professional way of doing what it takes to make car dealing a possitive experience. again, Thank You for everything and letting us share this. Steve and Linda Reif More

Phillips Cooper met us on the lot, he was friendly, helpful, courteous and knowledgeable. The dealership was great to deal with, the olnly negative in the whole process is that it took 4 hours from th helpful, courteous and knowledgeable. The dealership was great to deal with, the olnly negative in the whole process is that it took 4 hours from the time we "lets buy the car" until we drove it off. More