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Ken Garff Hyundai Southtowne

Sandy, UT

4.2
601 Reviews
At Ken Garff, we hear you. You might expect a car company’s top priority to be cars, but not at Ken Garff. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given. But Wait There's More Ken Garff Certified Pre-Owned - We go the extra mile so you can buy with confidence
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10770 S Auto Mall Dr

Sandy, UT

84070

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Showing 601 reviews

December 13, 2014

Great people...fun experience! Mario and Ron were great! They made things smooth and easy! I recommend Riverton Hyundai to anyone. I look forward to doing business with them again d More

by 22dsras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Lynch, Mario Blanco
November 13, 2014

Won't honor their own refund policy Just an update on this situation. We contacted the dealership to try and work out a resolution only to be told by the parts manager Justin that the o More

by lost_reaver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin, Kevin Campbell, James Baird
Nov 21, 2014 -

Ken Garff Hyundai Southtowne responded

Jason, Thank you for spending your time to tell us about your recent experience with our Dealership. I understand you are frustrated over this particular situation. We do feel it necessary to discuss the entirety of your experience for anyone else reading. From phone conversation you have had with our parts department you did confirm with us originally that the cut key did work to open your vehicle. I'm not sure if you found your original key, or if you had another key cut, but the key that was cut by our Dealership is specific to your VIN and will work to open your vehicle. Any of the progammed features of the key would not be working because you declined to pay to have the key programmed at the time it was cut. You spoke about our return policy so I wanted to make sure to clarify what our return policy is. A cut key is considered an electronic product. Our return policy states that an electronic part can not be returned. After your key was cut it can only be used for your vehicle. We can not re-use the key for any other vehicle but yours. From our conversations over the phone you have confirmed that the key that was cut by our dealership IS working in your car. To program the key to your vehicle there is an additional charge. At the time you purchased the key you requested to not have the key programmed, and only be cut. Again, I understand that you are very frustrated with this situation, but we are trying to figure out a way to resolve this for you. We have offered to program your key to your vehicle free of charge. We want to go above and beyond to provide you with the best customer service possible. Yes, we did ask that in exchange for programming your key if you would be willing to either update your review to reflect that we were able to resolve your problem, or to remove the review entirely. We feel that it is only fair for a business to have their reputation reflect their service. If we are able to resolve this problem for you we would hope that you would be willing to share your experience, and resolution, with others. I truly hope that we can resolve this for you. We would love to have your continued business as a Riverton Mitsubishi customer. We are always looking to provide the best customer service to every customer, and hope that we can find a way to turn your negative review into 5 Star Service. Thanks again Jason. Please let me know if there is anything else I can help with in resolving this.

October 04, 2014

irresponsible and a waste of time I am so upside with them now and salesman have quit etc.. but no one taking responsibility.. the service department has dented and scratched my vehicl More

by jeremy.hyson.31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
ron sales manager, mo owner, so many others, Tyler Jones, David Kelly
July 31, 2014

Excellent Customer Service My experience purchasing a vehicle from Riverton Hyundai was nothing but amazing. The salesman was not pushy in any way and respected my thoughts. More

by lpug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Shipe
June 17, 2014

5 STAR, above and beyond service from everyone! We now have a new car dealership that we will use exclusively in the future! (when was the last time you felt like that when you bought a car???) Fr More

by GayleDustin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Spencer, Will, nice Italian man, Debbie, Jolyn
June 09, 2014

Helpful, Happy, Honest My experience buying this vehicle was very good. The people I worked with were concerned to fit my needs in a vehicle. I felt they were helpful, happy More

by sccroft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Blanco, Jolyn Robbins
June 09, 2014

World Class Service That was the best experience my wife & I have every had at a car dealership. We didn't know what to expect and it was nothing short of amazing. Everyo More

by IsaacKim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff, Tim and Debbie
June 03, 2014

Horrible service department I took my hyundai santa fe in to get a leak fixed. I was told it was fixed. The next day, the leak was still there. I took it in an additional 7 times More

by argentina_biz
Quality Of Work
Recommend Dealer
No
Employees Worked With
mike
May 23, 2014

Terrible Experience We saw a vehicle listed for sale on the internet. We dont live in SL county, so I called ahead to make sure it had not sold, and that it would be avai More

by tthorsen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael
May 19, 2014

If you like being lied to shop here! I am a first time car buyer. I went in and looked at cars. I was shown a few and then one in particular caught my eye. I asked the sales associate abo More

by Somemoney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Israel Blanco
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