
Ken Garff Hyundai Southtowne
Sandy, UT
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 351 reviews
Took my car in for front rotor/brakes repair yesterday. Left car and went to work (appreciated the Uber they called for me to go to Trax station). Later got a call from service with estimate on brake job. Left car and went to work (appreciated the Uber they called for me to go to Trax station). Later got a call from service with estimate on brake job. Fine. Then said based on mileage, car needed transmission and brake fluid flushes, coolant flush and oil change, quoting me the price for each separate service. I hesitated to add more to the job. Service Advisor then said he could offer me a "package deal" for all services for $657. That was substantially less than the amount I was calculating in my head for all this stuff so I jumped at the deal. I asked my wife to pick up the car at the end of the day as I was working late. Imagine my shock when I got a notice that my credit card had been charged over $1,000! I called at 5:45 but, after being on hold for 10 minutes, was told no one was available in service department as they had all left for the day. Called again this morning and left detailed message. Advisor called back a few hours later. He claimed that the "package deal" was only for the fluid replacement jobs and did not include the rotors/brakes repair. This was definitely NOT made clear before I agreed to move forward. When the average person hears the term "package deal," he reasonably assumes it includes ALL services discussed, not just some of them. Advisor said he would have to talk with his manager (who is not working today) next Monday to see what could be done. I await the outcome and will adjust the number of stars in my review accordingly when we conclude this episode next week. More
Loved the new service department, and how they updated me throughout the service process by sending me video links showing me each step of the services being performed. Awesome! throughout the service process by sending me video links showing me each step of the services being performed. Awesome! More
Very unprofessional. Contact is a joke. Flat tire repair. Under care coverage. Took two hours to reach someone in service and was then told to drop of the vehicle for Contact is a joke. Flat tire repair. Under care coverage. Took two hours to reach someone in service and was then told to drop of the vehicle for the next available appointment in seven days. No loaner vehicle would be provided. Good thing I paid extra for the Care Advantage plan. More
I paid extra for their synthetic oil AdvantageCare and they used conventional oil. The guy claimed they don't even carry conventional oil in their shop. Really? I find it hard to believe. Then why did I they used conventional oil. The guy claimed they don't even carry conventional oil in their shop. Really? I find it hard to believe. Then why did I pay extra for synthetic oil? And it cleary says they used conventional oil on my paper! Their service is very shady. More
Poor customer service diagnosis was wrong payed for service. Wasn’t the problem took back fixed never received refund like they promised. Has been leaking antifreeze since got back now bad called to ha service. Wasn’t the problem took back fixed never received refund like they promised. Has been leaking antifreeze since got back now bad called to have them fix it got the run around. Have purchased 2 vehicles from here service sucks used to be good now sucks. Won’t go back. I guess I donated money to the company never received my refund. More
Went to dealership to get my car appraised. Because i kept getting e- mails from them that they wanted to buy my 2018 hyndai sonata with 31000 miles. So i decided to get it apraised at ken garff hyndai. kept getting e- mails from them that they wanted to buy my 2018 hyndai sonata with 31000 miles. So i decided to get it apraised at ken garff hyndai. They only offered me $17,000. Car was like new!!! They were trying to rip me off!!!!. Ive bought from them twice a loyal customer i thought!! They lost my business for life. If your selling your car go to carmax in southjordan. I got $19,000 for my car. More
Truly as bad as the low ratings indicate. Service has always taking longer than they say and when our brand new car window was stuck while on vacation they wouldnt help us as they said they were too busy always taking longer than they say and when our brand new car window was stuck while on vacation they wouldnt help us as they said they were too busy with other emergencies as lots of the hyundais break down so we would have to leave it there with no way back to our hotel and it would probably take a few d ays to get to it. More
My blue link hasn’t worked in over a month. I have called snd left dozens of messages asking how to fix this. I have never gotten a call back. Don’t expect a call back unless it involves new charges. They wo snd left dozens of messages asking how to fix this. I have never gotten a call back. Don’t expect a call back unless it involves new charges. They won’t call back! I had to pick one person in order to leave this review. I picked someone in service only because it is a service related issue. I do not even know who to list as the person because literally NO ONE will call me back. More