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Ken Garff Hyundai Southtowne
Sandy, UT
348 Reviews
At Ken Garff Hyundai Southtowne
We Hear You
You might expect a car company’s top priority to be cars, but not at Ken Garff Hyundai Southtowne. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 348 reviews
March 04, 2022
Very unprofessional. Contact is a joke. Flat tire repair. Under care coverage. Took two hours to reach someone in service and was then told to drop of the vehicle for Contact is a joke. Flat tire repair. Under care coverage. Took two hours to reach someone in service and was then told to drop of the vehicle for the next available appointment in seven days. No loaner vehicle would be provided. Good thing I paid extra for the Care Advantage plan. More
by richard.johnson1
Employees Worked With
January 29, 2022
I paid extra for their synthetic oil AdvantageCare and they used conventional oil. The guy claimed they don't even carry conventional oil in their shop. Really? I find it hard to believe. Then why did I they used conventional oil. The guy claimed they don't even carry conventional oil in their shop. Really? I find it hard to believe. Then why did I pay extra for synthetic oil? And it cleary says they used conventional oil on my paper! Their service is very shady. More
by roknamza
Employees Worked With
Jacob Skuba
December 13, 2021
Poor customer service diagnosis was wrong payed for service. Wasn’t the problem took back fixed never received refund like they promised. Has been leaking antifreeze since got back now bad called to ha service. Wasn’t the problem took back fixed never received refund like they promised. Has been leaking antifreeze since got back now bad called to have them fix it got the run around. Have purchased 2 vehicles from here service sucks used to be good now sucks. Won’t go back. I guess I donated money to the company never received my refund. More
by Larsenbriggs1
Employees Worked With
July 14, 2021
Went to dealership to get my car appraised. Because i kept getting e- mails from them that they wanted to buy my 2018 hyndai sonata with 31000 miles. So i decided to get it apraised at ken garff hyndai. kept getting e- mails from them that they wanted to buy my 2018 hyndai sonata with 31000 miles. So i decided to get it apraised at ken garff hyndai. They only offered me $17,000. Car was like new!!! They were trying to rip me off!!!!. Ive bought from them twice a loyal customer i thought!! They lost my business for life. If your selling your car go to carmax in southjordan. I got $19,000 for my car. More
by Kosinsnow
Employees Worked With
July 08, 2021
Truly as bad as the low ratings indicate. Service has always taking longer than they say and when our brand new car window was stuck while on vacation they wouldnt help us as they said they were too busy always taking longer than they say and when our brand new car window was stuck while on vacation they wouldnt help us as they said they were too busy with other emergencies as lots of the hyundais break down so we would have to leave it there with no way back to our hotel and it would probably take a few d ays to get to it. More
by S K
Employees Worked With
Steve, service manager
March 06, 2021
My blue link hasn’t worked in over a month. I have called snd left dozens of messages asking how to fix this. I have never gotten a call back. Don’t expect a call back unless it involves new charges. They wo snd left dozens of messages asking how to fix this. I have never gotten a call back. Don’t expect a call back unless it involves new charges. They won’t call back! I had to pick one person in order to leave this review. I picked someone in service only because it is a service related issue. I do not even know who to list as the person because literally NO ONE will call me back. More
by spinforlife
October 21, 2020
Had a great experience purchasing my new Genesis at Ken Garff. Kevin was easy to work with and no high pressure. First service appointment went great as well - worked with parts (Bill) and service (Jacob Garff. Kevin was easy to work with and no high pressure. First service appointment went great as well - worked with parts (Bill) and service (Jacob). I would recommend this dealership! More
by mikes
June 26, 2020
Bought our Hyundai Sante Fe in 2017. Well 62k miles later the transmission had to be replaced. I have a sister in law with the same problem after 30k miles with hers. The ken Garff service guy Jay, was great the transmission had to be replaced. I have a sister in law with the same problem after 30k miles with hers. The ken Garff service guy Jay, was great to work with. Hyundai approved a refurbished tranny for the car but the problem we had was.... We had to pay $330 for diagnostic tests and tranny fluid change before the warranty kicked in. I thought when we bought the car and we received a 100,000 mile/10 year warranty was it meant you were covered on that warranty?...NOPE! you pay for testing before Hyundai decides that the faulty part was their fault. I put in a claim to get reimbursed and was told "we don't reimburse customers when they are given a wrong diagnosis". WHAT? now your telling me one of your service teams that work on Hyundai cars don't know what they are doing? Wow Hyundai through them under the bus. Buyer beware when you buy a new Hyundai with 100,000 mile/ 10 year warranty. More
by Craig
Employees Worked With
Jay
January 28, 2020
No Genesis Level Service Here! Because we live in Southern Utah where there is no Genesis dealership (ugh!), I made an appointment a month in advance for repairs to our Genesis G80 Because we live in Southern Utah where there is no Genesis dealership (ugh!), I made an appointment a month in advance for repairs to our Genesis G80 Sport. We brought it here a year ago and their special Genesis service rep took great care of us. That rep left the dealership, and so I made the appointment with their new one and only Genesis service rep, Jordann Heiden. Very nice young lady who assured me that she'd have everything set up for us including delivering a loaner car to my son's home where we were staying. The Monday came and I called Jordann that morning to make sure the car would be picked up. To my surprise, Jordann was not in that day, and there was no other Genesis trained reps specifically assigned to Genesis service as is Genesis policy. The bonus was that no one seemed to know what our situation was and what we needed. Well, to shorten the rest of the story, we were handed off to Ryan, then Mario, then Steve, then back to Mario through the whole week as they tried to repair three items, only one of which they actually fixed. Steve the service mgr promised to get the car back to us since we needed to travel back south, but when I called Saturday morning at 9:00 am I found Steve was not even coming in that day. Frustrating week! Don't waste your time. We aren't in the future. Dave M. where are you? We need you! More
by bjnawa
Employees Worked With
Jordann Heiden, Ryan, Mario, Steve
