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Ken Garff Hyundai Southtowne

Sandy, UT

3.7
348 Reviews
At Ken Garff Hyundai Southtowne We Hear You You might expect a car company’s top priority to be cars, but not at Ken Garff Hyundai Southtowne. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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10770 S Auto Mall Dr

Sandy, UT

84070

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Showing 348 reviews

March 27, 2015

Great checking great repairing While doing an oil change, the dealership also did a 27 point inspection. The mechanics found a seal leaking on the alternator. The dealership replace More

by Biko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garreth
March 27, 2015

Very satisfied I walked in and was approached by Jeff Nell. I told him my situation and he immediately showed me my options. There was a couple cars we looked at and More

by Gish24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Nell
March 27, 2015

no pressure, but very professional As a salesman myself I really appreciated my salesman's style. I never felt like he was pushing me into anything. However, he was knowledgable about More

by ba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Petersen
March 27, 2015

Stay away from this dealership Called to see what a price quote would be on a new Hyundai. The sales person Christopher's price was almost $2,000 higher than another dealer. When I More

by pfoste
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher
March 25, 2015

Amazing service! My husband and I came in to look at a Hyundai Sonata. Scott Petersen was out sales person and was not high pressure. We didn't end up buying from Scot More

by lmower
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
scott petersen, christopher sanchez, tim mills
March 19, 2015

Review for Purchase of Vehicle My experience at Riverton Hyundai for my purchase of a 2014 Hyundai Elantra GT was very exceptional. While I would have preferred a lower price for th More

by Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Qureshi, Jolyn Robbins
January 09, 2015

The single worst buying experience I have ever had I found the Veloster online and even though it was the highest priced one by far, I figured I would be able to negotiate to get it in line with the fe More

by Velosterman1975
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim
December 13, 2014

Great people...fun experience! Mario and Ron were great! They made things smooth and easy! I recommend Riverton Hyundai to anyone. I look forward to doing business with them again d More

by 22dsras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Lynch, Mario Blanco
November 13, 2014

Won't honor their own refund policy Just an update on this situation. We contacted the dealership to try and work out a resolution only to be told by the parts manager Justin that the o More

by lost_reaver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin, Kevin Campbell, James Baird
Nov 21, 2014 -

Ken Garff Hyundai Southtowne responded

Jason, Thank you for spending your time to tell us about your recent experience with our Dealership. I understand you are frustrated over this particular situation. We do feel it necessary to discuss the entirety of your experience for anyone else reading. From phone conversation you have had with our parts department you did confirm with us originally that the cut key did work to open your vehicle. I'm not sure if you found your original key, or if you had another key cut, but the key that was cut by our Dealership is specific to your VIN and will work to open your vehicle. Any of the progammed features of the key would not be working because you declined to pay to have the key programmed at the time it was cut. You spoke about our return policy so I wanted to make sure to clarify what our return policy is. A cut key is considered an electronic product. Our return policy states that an electronic part can not be returned. After your key was cut it can only be used for your vehicle. We can not re-use the key for any other vehicle but yours. From our conversations over the phone you have confirmed that the key that was cut by our dealership IS working in your car. To program the key to your vehicle there is an additional charge. At the time you purchased the key you requested to not have the key programmed, and only be cut. Again, I understand that you are very frustrated with this situation, but we are trying to figure out a way to resolve this for you. We have offered to program your key to your vehicle free of charge. We want to go above and beyond to provide you with the best customer service possible. Yes, we did ask that in exchange for programming your key if you would be willing to either update your review to reflect that we were able to resolve your problem, or to remove the review entirely. We feel that it is only fair for a business to have their reputation reflect their service. If we are able to resolve this problem for you we would hope that you would be willing to share your experience, and resolution, with others. I truly hope that we can resolve this for you. We would love to have your continued business as a Riverton Mitsubishi customer. We are always looking to provide the best customer service to every customer, and hope that we can find a way to turn your negative review into 5 Star Service. Thanks again Jason. Please let me know if there is anything else I can help with in resolving this.

October 04, 2014

irresponsible and a waste of time I am so upside with them now and salesman have quit etc.. but no one taking responsibility.. the service department has dented and scratched my vehicl More

by jeremy.hyson.31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
ron sales manager, mo owner, so many others, Tyler Jones, David Kelly
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