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Ken Garff Hyundai Southtowne
Sandy, UT
348 Reviews
At Ken Garff Hyundai Southtowne
We Hear You
You might expect a car company’s top priority to be cars, but not at Ken Garff Hyundai Southtowne. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 348 reviews
August 31, 2024
I test drove a used car they had on the lot and decided I wanted it but had to sell my truck before I committed to the purchase. Jay the sales rep was being very helpful and said I’d be able to put a down pa wanted it but had to sell my truck before I committed to the purchase. Jay the sales rep was being very helpful and said I’d be able to put a down payment of $1000 to reserve it (non refundable) which is a common practice in dealerships. I said yes, thinking it wouldn’t be a problem. Freddy the sales manager then came along and was questioning me about when I’d be selling the truck and was being very abrasive, basically saying many people are going to be interested in this car and if i couldn't sell my truck the next day id be xxxx out of luck. Making reservations doesn’t happen here, and Freddy is completely out of touch on how to work with potential clients and how to talk to people to make them feel welcome. More
by erikmerono
Employees Worked With
July 19, 2024
Excellent experience. Fred our car salesman was great to work with and very helpful. No hassles with the paperwork. All positive. Fred our car salesman was great to work with and very helpful. No hassles with the paperwork. All positive. More
by Herriman Buyer
Employees Worked With
Fred Haydock
July 04, 2024
Terrible service! I have called them for three days and left messages and they never return them. I do not recommend them to anyone. There are other Hyundai dealership I have called them for three days and left messages and they never return them. I do not recommend them to anyone. There are other Hyundai dealerships in town Southtown is the very worst!!? More
by sportmom13_7
May 08, 2024
This dealership is pretty meh. Andrew was trying to act like my therapist to get me to buy a car, "But why do you WANT the car?" "What is the end goal for getting this car?" blah, Andrew was trying to act like my therapist to get me to buy a car, "But why do you WANT the car?" "What is the end goal for getting this car?" blah, blah, blah. I'd rather the overly aggressive sales approach than whatever he was doing. Jenna was nice, but I ended up getting screwed over on my trade in since the dealership didn't do a 10 day pay off on my old car, so I still owe money on it unfortunately. The only above average thing about this dealership was the price of the car, other than that this place is comically average. More
by madaline
Employees Worked With
Andrew and Jenna
November 17, 2023
I received an oil change on Wednesday, and by Friday I had noticed a huge puddle of oil under my car. When I looked under the car the oil was dripping at a very fast pace. They first asked me if I could had noticed a huge puddle of oil under my car. When I looked under the car the oil was dripping at a very fast pace. They first asked me if I could drive it over to them so that they could take a look at it. I just laughed....The tow truck driver told me that he has picked up 4 to 5 cars in the last few days that were exactly in the same conduction. What an inconvenience. I have no car. I am a single person. How do they expect me to get back over to the dealership. An uber. This all should be on them. Obviously there is someone working in their service department that has no idea what he is doing. Figure it out guys. More
by Mchild
Employees Worked With
October 12, 2023
Terrible service department! Had one oil change on the Advantage Care prepaid deal ....made appointment and confirmed it that I had one left. Drive all the way to Draper after 2 Had one oil change on the Advantage Care prepaid deal ....made appointment and confirmed it that I had one left. Drive all the way to Draper after 2 weeks waiting, and was told it expired. Charged me $20 for tire rotation when I get free from my tire dealer. Left my car unlocked and didn't even back it in parking spot. Seat left at wrong settings. I'll NEVER go back there again. Absolutely terrible service! More
by boatmanslack
August 24, 2023
Such an easy experience. This is the third car we’ve bought from Dave Lacccoarce and it is always a pleasure doing business with him. This is the third car we’ve bought from Dave Lacccoarce and it is always a pleasure doing business with him. More
by MNMWELL
Verified CustomerEmployees Worked With
Dave Laccoarce
August 23, 2023
Came in to buy a new Santa Cruz. There were sales people standing around, but no greeting or recognition. The phone lady finally asked what I wanted and I told her that I wanted to There were sales people standing around, but no greeting or recognition. The phone lady finally asked what I wanted and I told her that I wanted to look at the Santa Cruz that was on the floor. She said that she would get a sales person. Freddy came over, but did not introduce himself or ask my name. He acted like I was bothering him. I asked a question that he did not know and wanted me to follow him to his desk. He had to look up my question on the computer which I could understand, but he was very cold about it. We talked a little more, but he still acted like I was bothering him. I finally left, but he did not leave me with his card or any other contact. Sorry to have bothered you, Freddy. I will go someplace else and buy one. More
by vetracr1
Employees Worked With
August 18, 2023
I have never owned a Hyundai so don’t know why I get this survey please remove me from your email list survey please remove me from your email list More
by GfRANDSEN
Employees Worked With
