Ken Garff Hyundai Southtowne

The only car I’ve ever owned that didn’t make it to the first oil change: This was the worst automotive experience of my life. We were sold a car with a bad engine. This car left myself, my wife, and my in first oil change: This was the worst automotive experience of my life. We were sold a car with a bad engine. This car left myself, my wife, and my infant broken down and stranded multiple times. The 3rd party warranty they sold us with the car left us with so many out of pocket expenses that my wife had to cut her maternity leave in half (out of pocket paid not work provided) because the out of pocket expenses on repairs of this car completely depleted our savings and ran our credit card up. After just 1500 miles of purchase a full engine replacement was recommended on the car. Between a warranty that was used entirely to replace an engine that was bad since sold to us by Ken Garff, our out of pocket expenses for the engine replacement and the major engine repairs, tow bills, and a rental car bill, we’re out of pocket $7,700. Talking to Ken Garff Hyundai Southtowne through the entire process since the first repair, ultimately in the end offered to give us $20,000 for a car that we originally bought off them for $23,500, and invested $7700 (warranty to fix an engine that Ken Garff should’ve replaced before selling to the public and out of pocket expenses) leaving us vested at $31,200, and taking a $11,200 hit on a car we have yet to make it to an oil change on. This is not a dealership that stands behind their customers. I would genuinely recommend not doing business with Ken Garff Hyundai Southtowne. More

Waiting 2 months for a loaner car. Attempted to call multiple times. Nothing fom Dennis. Attempted to call multiple times. Nothing fom Dennis. More

Desde el momento que compre mi carro la atención fue excelente al igual que los servicios por mantenimiento. excelente al igual que los servicios por mantenimiento. More

Great service and wonderful customer service. We were given an uber home and back when the work was completed. Amazing to have such great accommodations!! We were given an uber home and back when the work was completed. Amazing to have such great accommodations!! More

Good take care of my car and fast I like how fast they did oil change not even 30 minutes and I love the waiting area that have drink and popcorn ?? my kids so enjoyed. They have a big room for kids to pl did oil change not even 30 minutes and I love the waiting area that have drink and popcorn ?? my kids so enjoyed. They have a big room for kids to play with toys and books make my waiting time go faster. Thank you ?? More

Great experience. Service was done fast and Dane was great Explanation of needed services was appreciated Service was done fast and Dane was great Explanation of needed services was appreciated More

Fixes exact issues, but doesn't check other possible concerns Helpful to find discounts and friendly concerns Helpful to find discounts and friendly More

Very professional and easy to work with without the fake high pressure. Anthony and Diego are top notch high pressure. Anthony and Diego are top notch More

Norman was sick but still trying hard to serve his customers. The dealership was just slow. It takes a long time to get anything done there. customers. The dealership was just slow. It takes a long time to get anything done there. More

They were upfront about an engine campaign that solved my problem under warranty. I was not aware of this policy and all was done with transparency problem under warranty. I was not aware of this policy and all was done with transparency More