Ken Garff Honda of Orem

the Reason of this complaint is to let the most highy superriors know how dissappointed I am with the sale of my truck, from the dealership at KEN GARFF HONDA OF OREM, UT. I purchased my vehicle in the m superriors know how dissappointed I am with the sale of my truck, from the dealership at KEN GARFF HONDA OF OREM, UT. I purchased my vehicle in the middle of October 2010 along with puchasing my vehicle I got the extra GAP coverage as well as the 3 month 3k mile warranty that covers up to $5k in motor coverage. and come to find out just about 3 months after i bought it at KEN GARFF my sparkplug ended up melting the coil in my cylinder and causing internal damage. and on top of that my 4 wheel drive does not work at all, so i had it towed back to the dealership and they told me that it's gonna cost around $3300 to fix the problem, and i asked them if they would fix this problem along with my 3 month 3k warranty and they told me that their is nothing they could do for me at all on my situation. and at the time of purchasing you would think that a known dealership would BACK-U-UP or at least ask you if you would like to purchase an engine warranty from KEN GARFF.........NOTHING....... so after about an hour or 2 from talking with the dealership, i made some phone calls to mechanics i know to figure out solutions to this problem and the solution i got will cost 75 dollars parts and labor. so from there i called back the dealership and asked them how much to put this solution in for me and they told me $2300 to put in a helacoil now that's a crock of xxxx. I am so very dissapointed and straught with the low low level of help and I'm not ever going to recommend KEN GARFF TO ANYONE, and i know now that i overpaid by $5000 also now I'm stuck with the truck and a melted spark plug and coil in my cylinder and have a $450 dollar payment per month for what? nothing!!!!!!!! thank alote KEN GARFF FOR NOTHING were is the BACK-U-UP......... More

Had the best experience ever!! They were very helpful and so kind.... I would recommend all my friends and family!!!! The manager went above and beyond to make sure I was completely satisfied with the and so kind.... I would recommend all my friends and family!!!! The manager went above and beyond to make sure I was completely satisfied with the purchase of my vehicle.. Finance guy was very upfront and made sure I understood all the paperwork.... More

I bought my new honda accord LXP from Mr. Soto, both he and the Sales manager Mike bent over backwards to make the deal happen. I would rate this as a terrific place to buy a car and would recommend them t and the Sales manager Mike bent over backwards to make the deal happen. I would rate this as a terrific place to buy a car and would recommend them to anyone. Mike, the sales manager also runs the Nissan Store down the street - So you can be assured of being as equally as well treated. Without hesitation. I would tell you to go here. More

I went without an appointment, but I didn't have to wait for very long; in fact, less than they told me.Mr Allen was very friendly and explained everything in detail. I was very impressed with everything. for very long; in fact, less than they told me.Mr Allen was very friendly and explained everything in detail. I was very impressed with everything. I will definitely come again, and recommend it to my friends. Thanks More

I worked with Paul Stewart to buy my new Odyssey. He is far and away the best salesperson I have ever met. He knew more about the Odyssey than the other three salesman combined that I talked to at the othe far and away the best salesperson I have ever met. He knew more about the Odyssey than the other three salesman combined that I talked to at the other dealers. He took a lot of time with me to make sure I understood exactly how to operate everything in the van. The sales process was fairly quick and they had the best price out of all the other dealerships I looked at. I would highly reccomend them. You won't be dissapointed at all.? More

My car engine had (still HAS) puttering problem. I took my car to the service center in August, and charged $850. They changed some parts and called me "your car is done", so I pick up my car, but my car my car to the service center in August, and charged $850. They changed some parts and called me "your car is done", so I pick up my car, but my car had the same problem. Yes, they didn't fixed the problem. In September, I took my car to the shop again to fix the ORIGINAL problem. They asked me to pay for the check up fee AGAIN which is about $110! I negotiated and ended up paying $0 for the check up! They said another part needed to be changed and it would cost around $600. When I picked up my car, they asked me to pay $735 which is $135 more than they told me. They NEVER fixed the engine problem AGAIN, it continues to putter. I usually get gasoline from Costco and they said Costco gasoline might have created the problem. So I tried different company hoping the puttering problem would go away. It's been more than 2 months since I took my car to the shop. My car still has the same problem. The car has the EXACT SAME PROBLEM from when I initially took it in. I feel I have paid more then $1500 for nothing. I received the letters from the service center saying "don't be hesitate to call or email us or manager if you have questions", so I tried to make an contact with the manager, but NEVER received response from him. I emailed him a couple times, but NEVER received answer. More

I went to this dealership to have my car serviced while I was on vacation. It was the worst experience at any Honda dealer I have ever had. It was a simple oil change, and they charged me $40 and took over was on vacation. It was the worst experience at any Honda dealer I have ever had. It was a simple oil change, and they charged me $40 and took over 4 hours to do it! When I got the car back, the seats were all out of whack, the windshield wipers were on, the radio presets were all changed, the radio was on some loud rap channel and turned all the way up, and the KEYS were IN the ignition and the doors were unlocked! My car was out in the parking lot... and it was supposed to have been washed as part of the service, but was just as dirty as when I dropped it off. I was leaving to drive home the next day, so didn't have time to go back and have them wash it... I called the service manager from the hotel to tell him, and he just said "Sorry, bring it back and we'll wash it." I took it to a Supersonic car wash on my way out and left. I will never go back to Ken Garff Honda of Orem again. Bad experience. (this was surprising because I bought a brand new car from another Ken Garff dealership and had a great experience....) More

Had my car worked on under WARRANTY, and I told him the first day, "I need to take the mechanic out to tell him about the sound" He said there was no need, he called me later, and said come in and show the first day, "I need to take the mechanic out to tell him about the sound" He said there was no need, he called me later, and said come in and show the mechanic cuz he couldnt find it. Went in and drove for like 2 min and hes like, wow! Thats way noticable. (He just put it up on the lift, didnt drive it, and I told them "Sound comes up when driving only" Brought it in the next day and they didnt figure out a possible problem until 5:00PM, said then they would have to keep it for 3 more days. After 3 days, they said they fixed what possibly could of been wrong on it, and its still broken, going on 5 days in the shop and still have gotten no where. They refuse to do anything for me, shuttle is only until 4:00PM, useless!, and they will only do Orem and Provo. They refuse to give a loaner and rental is an outrageous price. Also they never follow up on me, I have to call them and ask whats going on every time. They do things with out asking and dont even try to work with you. Also when they washed my car, scratches all over it now, and I had things in the back seat and they are covered in some kind of goo. ARG! More

I can't begin to tell you what is wrong with this dealership. My biggest complaint is that they LIE big time & couldn't care less once you sign your docs. I was told my Subaru would be a $2500 trad dealership. My biggest complaint is that they LIE big time & couldn't care less once you sign your docs. I was told my Subaru would be a $2500 trade-in, then when I get there after a three hour drive, it's "oh by the way, we can't give you that amount..." (only paid $2000 on a car that listed for $4000 trade-in value in Kelly Blue Book because they knew they had me over a barrel at that point). Then they lied about the dates in submitting the paperwork to my bank for my payoff (the bank had to eat the extra cost), lied about the process for registering my new car (still haven't seen the money they were supposed to send to do it & my temporary permit expires a few days from now), even lied about the date I came in to do the transaction- claimed it was the next day so they would not be late with the bank. You try to call to resolve a problem and ask to speak to the person whose name you have been given and they play phone games, routing you to other people who don't have a clue about the problem just so they don't have to speak to you. Basically they are totally unscrupulous and should NOT be in business. I am reporting them to the better business bureau, the fraud office division at the capitol and may even sue them depending on when and if I ever see the car registration money they were supposed to send me. They promise anything to you that you want to hear, just to get you to agree to any deal and then once you sign the paperwork, it's a whole other ballgame dealing with them. DO NOT GO TO THIS DEALERSHIP UNLESS YOU WANT TO BE CHEATED AND LIED TO AND SPEND HOURS AND HEADACHES DEALING WITH THE PROBLEMS YOU'LL HAVE!!!! More

I took an odyssey to be inspected by Ken Garff before I bought it. They charged me $110 dollars and said everything looked great. THE DAY I DROVE IT HOME, we had problems. Brakes need to be replaced, steer bought it. They charged me $110 dollars and said everything looked great. THE DAY I DROVE IT HOME, we had problems. Brakes need to be replaced, steering wheel pump needs replaced, and total we are out two thousand dollars! Ken Garff service claims they couldn't have known, wouldn't even look at the vehicle without charging me AGAIN to even find out what was wrong even though I already paid them $110 dollars for nothing. They were complete JERKS! If this is the way they all do business, I would steer clear! More