Ken Garff Honda of Orem

Mike Johnson is an outstanding sale's man. Without Mike there's NOWAY we could've gotten into the car of our dreams with the payment we wanted with out him! He worked his butt off to make sure our nee Mike there's NOWAY we could've gotten into the car of our dreams with the payment we wanted with out him! He worked his butt off to make sure our needs came first, he listen to what those needs where. He was very sweet to our daughters, and kind with us. He went beyond the call of what most people think sale's men our. Hands down our best experience buying a car EVER, because of Mike Johnson. We have already recommended him to friends and family, and when we need another car, he's the man we will be going to. Thank SO much Mike, you have no idea how much your friendship and honest meant to us while buying a car. Your amazing! I hope he will be getting a nice raise!! More

Awesome experience with Ray. He really understood what I wanted and didn't try to push me to something else. I appreciated it a lot! wanted and didn't try to push me to something else. I appreciated it a lot! More

When I first entered the store I was met by several salesmen but Brett Nielsen stood out because he stepped out of line, smiled and asked me how he could help me. I told him I was just looking for a n salesmen but Brett Nielsen stood out because he stepped out of line, smiled and asked me how he could help me. I told him I was just looking for a new car but wasn't sure what I wanted. He asked me questions about my needs, how much I drive, family size. Instead of taking me to "the special of the day," and TELLING me what I wanted, he listened and wrote down what I told him I need. Wow! No one, especially a car salesman has ever done that before. I feel like he cared about what I might need. Thank you! I have told others about my experience. It makes a difference! More

Compre un nuevo CRV. El nos trato muy bien. The car was very clean and he was able to find us the color that we wanted. very clean and he was able to find us the color that we wanted. More

I live in Arizona and have a daughter attending school in Provo. She drives a Civic and it needed a repair. Nate in Service at the Orem Honda dealership was terrific. He handled the repair, washed the car, Provo. She drives a Civic and it needed a repair. Nate in Service at the Orem Honda dealership was terrific. He handled the repair, washed the car, and due to our schedules accommodated us very well. I would recommend Nate. Our experience was outstanding. He provided a great service for us. Thank you! More

Things started out great.. they were friendly and said they would match my internet price from another dealer, but they complained and lectured me about the low price. (hey, dont tell me you're losing mon they would match my internet price from another dealer, but they complained and lectured me about the low price. (hey, dont tell me you're losing money and then agree to the sale) They did return calls when they said they would and the day I was to buy the car they called me and said they had just sold it... No biggie, my fault I could'nt get there sooner. They said they would find me my 1st or 2nd choice, called me back later and said sorry there are no cars those colors around anywhere. As we were talking, I asked Todd to please call me if they ran across one and I would come back in and buy it... Before I could even finish my sentence, the salesman cut me off and said "I gotta go, I gotta go!!" Then he hung the phone up on my ear without even as much as a goodbye.. just hung up on me..xxx! Poor customer service! Hey I get it.. you are going to make more money from those who don't do research. So, once he had no use for me, his customer service skills go by the wayside and he hangs up on me!! Well, that motivated me to jump in my car, drive to SLC Ken Garff and as I pulled into the parking lot, what do I see? Both my 1st and 2nd choice colors... xxx! How hard was that? Within the first 10 min they areed to match my internet price from another dealer, without the lecture or crying poor us, we're losing money in this deal. The customer service at Ken Garff SLC was top of the line and classy! Do what I should have done from the start.. Go downtown SLC and see why they have the best customer service awards. Or let OREM KG salesman use his GREAT customer service skills to hang up on you mid sentence! If you have to hang up on someone mid-sentence, at least have the courtasy to call them back and explain. Thanks Orem KG for the motivation, we are now driving a new car and sending our friends and family to SLC KG for all their car needs! More

I have purchased several cars from this dealership. (5 Actually) I think their customer service is first class and I have worked with Mike Johnson many times. I have always felt like the bend over backw Actually) I think their customer service is first class and I have worked with Mike Johnson many times. I have always felt like the bend over backwards to make a deal happen. More

I was sucked into buying a car I did not want... the model I wanted was not available at this dealer,they have me test a similar vehicle and was told they would get one for me with the features I wanted model I wanted was not available at this dealer,they have me test a similar vehicle and was told they would get one for me with the features I wanted, the sales man sweeten the deal by throwing some "free" window tint and a few hundred dollars off; come to find out that the car being sold to me, has the tint already on it and is priced below the discounted price I was offered. The car-sales man lie to my face when he offer to personally make sure the tint was done quickly, and his discount price is almost 2k more than the INTERNET pricing from the other dealer; part of the Kent Garff family. I will most definitely NOT recommend this place to anyone. More

Before I had a horrible experience with a salesman who, like salesmen do, built value to work to be performed after the sale, and I spelled out what it would take to make me happy and what those services w like salesmen do, built value to work to be performed after the sale, and I spelled out what it would take to make me happy and what those services were, spelled out on paper. Easy home run for the sales guy. Long story short, we didn't feel we were taken care of at all after we voiced our concern that the service rendered did not align with the price we paid to that value with the expectancy of service. The sales guy couldn't care less, and still doesn't. HOWEVER, Wendell Wood, their online marketing director, contacted me directly via Twitter in response to my negative online reviews, and took our car in, fixed the problem, hooked me up with a courtesy car (2012 Civic with 3 miles on it to drive to salt lake and back in), and sweetened the deal with dinner for me and my wife, knowing she wasn't so pleased with the deal and it was her car. Top notch response by someone keen to make a customer happy, what that does for a company's customer base, and how great reviews and news spreads like wildfire on the internet as well. Get it on paper with your sales person. If they screw you, they'll hear about it as it costs the company more later to make nice than to be one with integrity from the get go. I think most people just get mad and shrug it off, and salesmen know this. Stand for your rights, and use your public-facing tools to give the company a chance to be absolutely wonderful, like Ken Garff turned out to be. More

Got suckered into buying a 2007 Honda Civic for more than I could afford. After realizing that I couldn't afford the payments, I took the car back and Todd basically told me "sorry, you're screwed." Now, a m I could afford. After realizing that I couldn't afford the payments, I took the car back and Todd basically told me "sorry, you're screwed." Now, a month later, I have been calling the dealership and leaving messages for weeks because I haven't received license plates or proof that I even got financed yet, and my temporary tags are expired. Nobody will take my calls or return them. Tomorrow I am going to take the car back and demand my down payment back because they didn't get the car licensed by the time they said they would. More