Ken Garff Honda Riverdale - Service Center

Car Service The staff at Ken Garff Honda is always very helpful and super friendly. I love to bring in my Honda for service. I like the updates I get when I wait The staff at Ken Garff Honda is always very helpful and super friendly. I love to bring in my Honda for service. I like the updates I get when I wait for my car. Making an appointment for service is very easy and the staff on the phone are so helpful too. I always get information on the latest deals. More

Thieves broke lock on driver door to enter car I was helped by Craig Rivas. I was very upset and he showed me compassion. He calmed me and explained what needed to be done. The work was perfect and I was helped by Craig Rivas. I was very upset and he showed me compassion. He calmed me and explained what needed to be done. The work was perfect and now I have my car back. Craig explained where the safest places are to park so I can be safe from now on. I will be more watchful in the future. I will always choose Ken Garff Honda More

Great and quick service Service was great and pretty fast. The staff kept in touch during the day to let me know about the issues they found on my car and gave me suggestions Service was great and pretty fast. The staff kept in touch during the day to let me know about the issues they found on my car and gave me suggestions on what services to get, but were not pushy. More

Service I had a couple issues I brought up but they got resolved quickly. The manager, Kevin, was very understanding and apologetic. Great service was as alw I had a couple issues I brought up but they got resolved quickly. The manager, Kevin, was very understanding and apologetic. Great service was as always! More

Above and beyond They checked all my fluids and filled them up and my tires air pressure . The service was extremely fast and efficient. Thank you for having a wonderf They checked all my fluids and filled them up and my tires air pressure . The service was extremely fast and efficient. Thank you for having a wonderful efficient friendly smart team. More

Airbag Actuator Replacement The service people were very courteous and helpful. The estimated time for the service was more than the actual time. That was very satisfying. Thank The service people were very courteous and helpful. The estimated time for the service was more than the actual time. That was very satisfying. Thank you. More

Radiator replacement Service center was quick and efficient. In and out within a couple days. Service rep was very informative and helpful in the whole process. Definitely Service center was quick and efficient. In and out within a couple days. Service rep was very informative and helpful in the whole process. Definitely would recommend. More

Good luck getting anyone to help you here I would really like to recommend the riverdale ken garff service center to my friends but I just seem to have more bad experiences with them than good I would really like to recommend the riverdale ken garff service center to my friends but I just seem to have more bad experiences with them than good. The last experience still has not been resolved. I picked up my BRAND NEW CR-V up from having the splash guards and door edge guards put on. I got it home and discovered a dent in the door that I know WAS NOT there before. Try calling in to this service center - no one answers the phone ever. Your best to just go in and wait to be helped because then you'll be given a direct line to your advisor. This particular time, I waited on hold to speak to an advisor and it rang so long that the phone call was transferred to the receptionist. She then put me on hold and I waited again for someone to answer. This happened 5 TIMES before Rick answered. I was instructed to bring the car in so he could look at the dent. When I got there, the two advisors were bust with other customers and there were two other employees talking to eachother at their desks in the corner. Finally Craig was able to help me. he came and looked at the dent and said this would be a job for Kevin the assistant manager. He went inside to get kevin and the man who came out was one of the guys who were talking to eachother at their desks! The assistant manager never even greeted me when I was waiting inside??? WOW. Kevin called me the next day to tell me he wasnt able to get a hold of the person who does their dent removal. After that I haven't heard a word about it. I called and left Kevin a voicemail almost a week ago and have not received a phone call back. I have also been waiting even longer to get a price quote for a repair on my civic. I called the general number on the website and got some girl in a call center. She told me she didnt have pricing and would submit a request for an advisor to call me - well you guessed it, no one has I have been in customer service all my career and actually own my own business. It seems as if Ken Garff of riverdale does not hear their customers as this is not the only review I have left with this tone. Guest perception is everything - a greeting from the assistant manager would have really set a different tone from the start. Instead, he was chatting with another worker and I was completely ignored. And then to be passed off to him anyway and have him not follow through when my brand new car was damaged while in their care, takes my frustration to a new level. More

Very friendly and helpful. Dropped car off and after several texted updates throughout the day I was able to pick it up with a list of maintenance advice. No pressure from servi Dropped car off and after several texted updates throughout the day I was able to pick it up with a list of maintenance advice. No pressure from service department just information on how to keep my Honda up and running. Thanks. More

Didn’t rotate tire but noted the did. I’ve had to buy new tires because they kept stating they had rotated my tires. Cost me $300 for new tires because you guys lie I’ve had to buy new tires because they kept stating they had rotated my tires. Cost me $300 for new tires because you guys lie More